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Service Transition Manager Jobs in Maryland (NOW HIRING)

Prioritize strong service delivery and client relationships. * Manage client escalations and ensure timely resolution of issues during transition. * Oversee and ensure global team is delivering ...

Prioritize strong service delivery and client relationships. * Manage client escalations and ensure timely resolution of issues during transition. * Oversee and ensure global team is delivering ...

Current Residents Coordinates with Resident Services, Marketing and Property Management to manage the transition of current residents from their apartment/cottage to another apartment/cottage ...

New

Customer Service Delivery Manager

Lanham, MD ยท On-site

$107K - $195K/yr

... and service transition initiatives. * Lead, coach, mentor, and develop Customer Service ... Demonstrated success managing customer relationships, operational performance, financial ...

New

Customer Service Delivery Manager

Greenbelt, MD ยท On-site

$107K - $195K/yr

... and service transition initiatives. * Lead, coach, mentor, and develop Customer Service ... Demonstrated success managing customer relationships, operational performance, financial ...

New

... and service transition initiatives. * Lead, coach, mentor, and develop Customer Service ... Demonstrated success managing customer relationships, operational performance, financial ...

New

Customer Service Delivery Manager

Waldorf, MD ยท On-site

$107K - $195K/yr

... and service transition initiatives. * Lead, coach, mentor, and develop Customer Service ... Demonstrated success managing customer relationships, operational performance, financial ...

New

... and service transition initiatives. * Lead, coach, mentor, and develop Customer Service ... Demonstrated success managing customer relationships, operational performance, financial ...

New

... and service transition initiatives. * Lead, coach, mentor, and develop Customer Service ... Demonstrated success managing customer relationships, operational performance, financial ...

New

Customer Service Delivery Manager

Greenbelt, MD ยท On-site

$107K - $195K/yr

... and service transition initiatives. * Lead, coach, mentor, and develop Customer Service ... Demonstrated success managing customer relationships, operational performance, financial ...

New

Customer Service Delivery Manager

Riverdale, MD ยท On-site

$107K - $195K/yr

... and service transition initiatives. * Lead, coach, mentor, and develop Customer Service ... Demonstrated success managing customer relationships, operational performance, financial ...

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Showing results 1-20

Service Transition Manager information

See Maryland salary details

$32.5K

$72.5K

$119.9K

How much do service transition manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for service transition manager in Maryland is $72,500.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $82,500.00 per year, depending on experience, location, and employer.

What is the difference between Service Transition Manager vs Service Desk Analyst?

AspectService Transition ManagerService Desk Analyst
Required credentialsITIL certification, relevant IT service management experienceITIL foundation, basic IT support knowledge
Work environmentProject-based, involved in change and release managementHelp desk, frontline support, customer interaction
Employer and industry usageIT service providers, large organizations with complex IT servicesIT support centers, corporate IT departments

The Service Transition Manager focuses on managing the transition of new or changed IT services into live environments, requiring project management skills and ITIL knowledge. In contrast, the Service Desk Analyst provides frontline support to users, handling incidents and service requests. While both roles require ITIL certification, their responsibilities, work environments, and employer settings differ significantly.

What is the role of a Service Transition Manager?

A Service Transition Manager oversees the process of transitioning new or changed IT services into live operation, ensuring minimal disruption and smooth implementation. They coordinate activities across teams, manage risks, and ensure that service delivery meets organizational standards, often utilizing frameworks like ITIL.
Infographic showing various Service Transition Manager job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $72,500 per year, or $34.9 per hour.

Service Transition Manager - Columbia, MD

ROHDE & SCHWARZ GmbH & Co. KG

Columbia, MD โ€ข On-site

$90 - $120/hr

Other

Posted 2 days ago

New


Job description

  • Understand customer requirements and concept of operation in close collaboration with sales and the customer
  • Identify and implement Service Delivery and Support Concept, processes, tools and capabilities. Validate needed processes and tools are in place and trigger gap closure as needed
  • Ensures that Service Demands from the customer or an RFQ correspond with Service Operations capabilities. Develop and review SOW in response to RFQs
  • Develop SOW for subcontractors for services in coordination with R&S Contracts Team. Manage subcontractor performance and relationships
  • Develop and implement strategy for service delivery solutions (including in-house and third-party delivery)
  • Work cross functionally to drive the development of SLA costs and pricing
  • Handover service solution requirements and transition service delivery strategy, processes and tools to Service Delivery teams
  • Implement training concepts, processes and tools for technicians & subcontractors
  • Manage System and SLA install base
  • Actively drive process improvements & lean initiatives. Document processes and work instructions
  • Manage complex projects involving multiple departments and various technical and business process related deliverables
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