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Service Training Manager Old Navy Jobs (NOW HIRING)

Old Navy

Senior Manager, Styling

San Francisco, CA · On-site

$149K - $194K/yr

About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, yo ... We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds ...

Old Navy

General Manager - Southgate Plaza

Seabrook, NH · On-site

About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, yo ... Performs Service Leader duties * Represents the brand and understands the competitors * Promotes ...

Old Navy

Assistant Manager - Viewmont

Scranton, PA

About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, yo ... Perform Service Leader duties. * Ensure consistent execution of standard operating procedures.

Old Navy

General Manager - University Place

Carbondale, IL · On-site

$47K - $64K/yr

About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, yo ... Performs Service Leader duties * Represents the brand and understands the competitors * Promotes ...

Old Navy

Assistant Manager - Town Square

Las Vegas, NV · On-site

$20.30 - $27.40/hr

About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, yo ... Perform Service Leader duties. * Ensure consistent execution of standard operating procedures.

Old Navy

Assistant Manager - Arborland

Ann Arbor, MI · On-site

About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, yo ... Perform Service Leader duties. * Ensure consistent execution of standard operating procedures.

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Service Training Manager Old Navy information

See salary details

$25K

$50.4K

$96K

How much do service training manager old navy jobs pay per year?

As of Jun 11, 2026, the average yearly pay for service training manager old navy in the United States is $50,397.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,500.00 and $57,500.00 per year, depending on experience, location, and employer.

How does a Service Training Manager at Old Navy typically collaborate with store managers and sales associates to improve customer experience?

A Service Training Manager at Old Navy works closely with store managers and sales associates to identify training needs, implement new service protocols, and ensure consistent application of customer service standards. They often lead workshops, provide on-the-floor coaching, and gather feedback to tailor training programs effectively. Regular collaboration allows them to address real-time challenges, align team goals, and foster a culture of continuous improvement, ultimately enhancing the overall customer experience across the store.

What is the difference between Service Training Manager Old Navy vs Customer Service Supervisor?

AspectService Training Manager Old NavyCustomer Service Supervisor
Primary RoleDesigns and implements training programs for staff developmentOversees daily customer service operations and staff performance
Required CredentialsExperience in training, retail background, possibly certifications in training or HRCustomer service experience, leadership skills, often retail experience
Work EnvironmentRetail stores, training rooms, corporate officesRetail store floor, customer interaction areas
Employer & Industry UsageCommon in retail chains like Old Navy, Gap Inc.Widely used in retail stores for frontline supervision

The Service Training Manager Old Navy focuses on developing staff through training programs, while the Customer Service Supervisor manages daily customer interactions and staff performance. Both roles require retail experience, but the Training Manager emphasizes education and development, whereas the Supervisor emphasizes operational oversight.

What are the key skills and qualifications needed to thrive as a Service Training Manager at Old Navy, and why are they important?

To thrive as a Service Training Manager at Old Navy, you need a strong background in retail management, employee training, and customer service, typically supported by experience in retail operations and a relevant degree. Familiarity with learning management systems (LMS), point-of-sale (POS) software, and training certification programs is often required. Exceptional leadership, communication, and organizational skills help you motivate teams and deliver effective training. These skills ensure consistent service standards, staff engagement, and an enhanced customer experience across store locations.

What does a Service Training Manager at Old Navy do?

A Service Training Manager at Old Navy is responsible for developing, implementing, and overseeing training programs for store employees to ensure excellent customer service and operational efficiency. They collaborate with store leadership to identify training needs, create curriculum, and deliver engaging learning experiences. Their role also involves monitoring employee performance, providing feedback, and ensuring all staff are up-to-date on company policies and procedures. Ultimately, they help maintain a positive and productive store environment that aligns with Old Navy’s brand standards.
Infographic showing various Service Training Manager Old Navy job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, and 99% Full Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $50,397 per year, or $24.2 per hour.

Sr Administrative Assistant, Old Navy, Product

Old Navy

San Francisco, CA

$43.20 - $52.90/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

About the role

In this role, you will be responsible for overall operations of one or more executives: calendar management, business meetings, email support, coordinate domestic/international travel arrangements, complete expense reports and additional tasks/project required.

What you'll do
  • Provides administrative support to a department, management group or executive on the Senior Leadership Team and below.
  • Calendar management, making appointments, answering phones, making travel arrangements, file maintenance, maintaining and ordering office supplies and equipment, processing mail, copying, scheduling and planning meetings (meeting room, flip charts etc.) and processing expense reports.
  • Has substantial understanding of the job, and applies knowledge and skills to complete a wide range of tasks.
  • Normally receives little instruction on daily work, general instructions on newly introduced assignments. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Work is generally of a critical or confidential nature.
  • Ability to handle multiple tasks/projects, concurrently, with tight deadlines.
Who you are
  • Strong verbal and written communication skills. Ability to communicate and build partnerships with all levels of management
  • Proficient and advanced computer skills (e.g. Microsoft Office: Word, Excel, PowerPoint, etc.)
  • Strong sense of urgency with the ability to handle multiple tasks
  • High degree of professionalism and confidentiality
  • Experience in customer service and/or a high-pressure, multitask environment

Hourly Range: $43.20 - $52.90
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

Benefits at Old Navy
  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Hourly Range: $43.20 - $52.90 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

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