Service Tech Assistant Jobs in Gaithersburg, MD (NOW HIRING)

Role Description 
 

Narrative Strategies seeks an IT intern for their Washington, DC offices. The IT Intern will assist with day-to-day IT operations, helping with technology set-up, troubleshooting, and keeping our IT environment organized, as well as coming up with new innovative technology solutions for a growing company. We are seeking a motivated and interested intern, passionate about technology, and excited about gaining experience in a professional setting.  

This internship is designed for a student or early-career professional who wants hands-on experience with macOS support, Apple hardware, cloud productivity tools, device lifecycle management, and customer-focused IT service delivery. Applications will be considered on a rolling basis, and applications close August 15.  

Typical Responsibilities 
 

Typical responsibilities will include technology set-up and management, troubleshooting, and helping with inventory projects.  

Conference Room & Office Technology  

• Assist with setup and testing of conference room technology, including displays, cameras, microphones, speakers, and video conferencing systems.  

• Help troubleshoot Zoom, Teams, and AV-related issues before or during meetings.  

• Support printers, scanners, wireless networks, and other office technology used by staff. 

• Assist with configuration, deployment, and support of MacBook Pro laptops and other Apple devices.  

• Assist with onboarding and offboarding tasks, including account setup, license assignment support, group membership updates, and access changes.  

Organization: Documentation, Inventory & Projects  

• Create and update user-facing IT guides, quick-reference instructions, and internal support documentation.  

• Help maintain hardware inventory, software license records, spare equipment, and organized storage areas.  

• Participate in IT projects, technology rollouts, security improvements, and process cleanup initiatives.  

• Identify recurring support issues and suggest improvements to make IT support easier for end users.  

Troubleshooting and office support: End User Support  

• Provide first-level technical support to staff via email, chat, phone, and in-person requests.  

• Troubleshoot user issues related to macOS, Microsoft 365, Outlook, Teams, OneDrive, SharePoint, printers, Wi-Fi, and peripherals.  

• Assist users with password resets, account access, application questions, and basic security best practices.  

• Document support requests, troubleshooting steps, and resolutions in the IT ticketing system or knowledge base. 

Required Qualifications:
 

• Currently pursuing or recently completed coursework in Information Technology, Computer Science, Information Systems, or a related field; equivalent hands-on experience will also be considered.  

• Strong interest in learning about computers, networking, cloud technologies, and enterprise systems.  

• Passionate about providing end-user support and comfortable working with employees at all levels.  

• Excellent customer service, communication, and problem-solving skills.  

• Ability to follow instructions, document work clearly, and ask for help when issues need escalation.  

Preferred Qualifications:  

• Experience using macOS and Apple hardware in a school, work, or personal setting.  

• Familiarity with Microsoft 365 applications such as Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.  

• Basic understanding of networking concepts such as Wi-Fi, DNS, DHCP, VPN, and internet connectivity.  

• Exposure to help desk ticketing systems, asset tracking or other device management tools.  

• Previous customer service, technical support, or office technology experience.  

About Narrative:

Narrative is a strategic communications firm solving today’s most demanding reputational and public affairs challenges. We leverage best practices in business, politics, and journalism to manage multi-faceted communications campaigns. Narrative’s differentiating strength is its team and culture. Our bipartisan team of professionals operates in a highly collaborative environment where we support and value our clients and each other.
That commitment is reflected in Narrative, having been recognized four years in a row as one of PR Week’s Best Places to Work and as one of PRNews’ Agency Elite Top 100. Narrative offers a competitive 401k matching program and work-from-home flexibility on Fridays and around major holidays.