The Electrical Service Technician II is a skilled, client-facing electrician responsible for independently troubleshooting, diagnosing, repairing, and servicing electrical systems across commercial and industrial environments. This role serves as a primary responder to service calls, utilizing strong problem-solving skills to identify root causes, implement effective solutions, and restore system functionality with minimal disruption to the customer.
Requirements
Essential Functions, Duties, and Responsibilities
Tasks may include, but are not limited to the following:
Independently troubleshoot, diagnose, repair, and service electrical systems, equipment, and components in commercial and industrial environments
Respond to service calls and identify root causes of electrical issues, implementing effective and code-compliant solutions
Perform installation, maintenance, and repair of electrical systems, including panels, circuits, lighting, and equipment
Read and interpret electrical drawings, blueprints, one-line diagrams, and specifications to execute work accurately
Interface directly with customers to explain issues, outline repair solutions, and provide recommendations for system improvements or preventative maintenance
Maintain a high level of professionalism while working in customer-occupied facilities and representing the company in the field
Identify additional service needs, deficiencies, or upgrade opportunities and communicate findings to appropriate internal stakeholders
Complete detailed service documentation, including work performed, materials used, and time tracking
Ensure all work is performed in compliance with NEC, state/local codes, and company safety standards
Maintain assigned tools, equipment, and company vehicle in a safe and operational condition
Provide guidance and direction to Apprentice Technicians on job sites
Support emergency service calls, after-hours work, and critical response situations as required
Required Knowledge, Skills, and Abilities:
Strong knowledge of electrical systems, components, and troubleshooting methodologies in commercial and industrial environments
Proven ability to independently diagnose and resolve electrical issues using structured problem-solving techniques
Ability to read and interpret complex electrical drawings, schematics, and specifications
Working knowledge of the National Electrical Code (NEC) and applicable safety standards
Strong analytical and critical thinking skills with the ability to identify root causes and implement effective solutions
Effective communication skills with the ability to clearly explain technical issues and solutions to customers
Strong customer service skills, including professionalism, responsiveness, and the ability to build trust with clients
Ability to work independently with minimal supervision while managing multiple service calls
Strong time management and organizational skills in a fast-paced service environment
Ability to identify potential risks, deficiencies, and improvement opportunities within electrical systems
Supervisory Responsibilities
Provide on-the-job guidance, direction, and support to Apprentice Technicians
May lead small crews or service tasks on assigned work
Work Environment/Physical Demands/Position Type and Expected Work Time
Work Environment:
Field-based role performing service work across commercial, industrial, and customer-occupied environments
Regular exposure to active job sites, operational facilities, and energized electrical systems
Work performed in varying conditions, including indoor and outdoor environments, extreme temperatures, noise, and confined spaces
Frequent travel to multiple job sites within the service area, including operation of a company vehicle
May require after-hours, weekend, and emergency response work based on service demands
Requires consistent use of personal protective equipment (PPE) and adherence to safety protocols
Physical Requirements:
This role requires the physical and environmental demands outlined below, with or without reasonable accommodation. The organization is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals.
Ability to lift, carry, push, and pull materials and equipment weighing up to 75 pounds
Ability to stand, walk, bend, kneel, crouch, and climb for extended periods throughout the workday
Ability to work at heights, including ladders and lifts, and in confined or restricted spaces
Manual dexterity and coordination required to safely operate tools, testing equipment, and perform detailed electrical work
Ability to wear required personal protective equipment (PPE), including hard hat, safety glasses, high-visibility vest, and work boots
Ability to operate a motor vehicle and travel to multiple job sites throughout the workday
Position Type:
Full-time, non-exempt
Typical Schedule/Shift Details:
Typically works a full-time schedule, generally Monday through Friday, with start times varying based on job site and service requirements
Reports directly to assigned job sites or designated meeting locations; daily travel to multiple customer locations may be required
Work hours may vary depending on service demands, project schedules, and customer needs, including early mornings or extended shifts
May be required to work occasional overtime or weekends to support service operations, project deadlines, or emergency response needs
Expected to maintain flexibility and availability to support changing schedules in a field-based service environment
Overtime Expectations:
This position is classified as non-exempt and is eligible for overtime pay in accordance with applicable federal, state, and local laws
Overtime may be required based on business needs, including service demand, project schedules, and customer requirements
May be required to work extended hours, early mornings, evenings, or weekends to support service operations and urgent service calls
All overtime must be approved in advance by management, unless required to address immediate job site or safety needs
Required Education and Experience
Education:
High school diploma or GED required
Completion of coursework in electrical theory, construction trades, or a related field preferred
Certifications/Licenses:
Active Texas Journeyman Electrician's License required
Valid driver's license with a clean driving record required
Ability to meet company requirements for driving a company vehicle, including ongoing motor vehicle record (MVR) compliance
OSHA 30 certification preferred (or willingness to obtain within a specified timeframe)
Experience Requirements
5+ years of electrical, construction, or related field experience