Service Support Rep
Mason, OH · On-site
$13/hr
Qualifications Training Hours: 10:00am - 6:30pm ( 3 weeks) / Monday - Friday Monday - Friday Perm Hours 11:30am - 8:00pm Service Support Representative needs 1 - 2 years of experience in a ...
Service Support Rep
Mason, OH · On-site
$13/hr
Qualifications Training Hours: 10:00am - 6:30pm ( 3 weeks) / Monday - Friday Monday - Friday Perm Hours 11:30am - 8:00pm Service Support Representative needs 1 - 2 years of experience in a ...
Customer Service Support
North Olmsted, OH · On-site
$15.50 - $20/hr
Customer Service Support Client: Food Manufacturing Company Duration: 5 Months (Possible Extension) Location: North Olmsted, OH 44070 Shift: Mon-Fri, 7:00 AM-4:00 PM (2 days office / 3 days remote ...
Customer Service Support
North Olmsted, OH · On-site
$15.50 - $20/hr
Customer Service Support Client: Food Manufacturing Company Duration: 5 Months (Possible Extension) Location: North Olmsted, OH 44070 Shift: Mon-Fri, 7:00 AM-4:00 PM (2 days office / 3 days remote ...
Customer Service Support
North Olmsted, OH · On-site
$15.50 - $20/hr
Customer Service Support Client: Food Manufacturing Company Duration: 5 Months (Possible Extension) Location: North Olmsted, OH 44070 Shift: Mon-Fri, 7:00 AM-4:00 PM (2 days office / 3 days remote ...
Customer Service Support
North Olmsted, OH · On-site
$15.50 - $20/hr
Customer Service Support Client: Food Manufacturing Company Duration: 5 Months (Possible Extension) Location: North Olmsted, OH 44070 Shift: Mon-Fri, 7:00 AM-4:00 PM (2 days office / 3 days remote ...
Service Support - Canton
Canton, OH · On-site
Located in our Canton, OH facility, the Service Support employee will be responsible for providing direct support and backup to different functions in the Service Department. Responsibilities:
Service Support - Canton
Canton, OH · On-site
Located in our Canton, OH facility, the Service Support employee will be responsible for providing direct support and backup to different functions in the Service Department. Responsibilities:
We are currently seeking a Service Support Specialist at our Washington Court House, Ohio location. If you're ready to join a team that is passionate about enhancing the customer experience, we would ...
We are currently seeking a Service Support Specialist at our Washington Court House, Ohio location. If you're ready to join a team that is passionate about enhancing the customer experience, we would ...
We are currently seeking a Service Support Specialist at our Washington Court House, Ohio location. If you're ready to join a team that is passionate about enhancing the customer experience, we would ...
We are currently seeking a Service Support Specialist at our Washington Court House, Ohio location. If you're ready to join a team that is passionate about enhancing the customer experience, we would ...
Service Support - Canton
Canton, OH · On-site
Located in our Canton, OH facility, the Service Support employee will be responsible for providing direct support and backup to different functions in the Service Department. Responsibilities:
Service Support - Canton
Canton, OH · On-site
Located in our Canton, OH facility, the Service Support employee will be responsible for providing direct support and backup to different functions in the Service Department. Responsibilities:
Service Support Specialist
Franklin, OH · On-site
Job Summary We are seeking a proactive, highly organized, and detail-oriented Service Support Specialist to join our team. In this role, you will be a core engine of our daily operations, executing ...
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Service Support Specialist
Franklin, OH · On-site
Job Summary We are seeking a proactive, highly organized, and detail-oriented Service Support Specialist to join our team. In this role, you will be a core engine of our daily operations, executing ...
Service Support Coordinator
Westerville, OH · On-site
$20.25 - $26.25/hr
Manage, track, and organize Service Backlog information. * Forecast projection for manpower need. * Strategic, short-term, and long-range schedule planning function * Support activities and costs as ...
Service Support Coordinator
Westerville, OH · On-site
$20.25 - $26.25/hr
Manage, track, and organize Service Backlog information. * Forecast projection for manpower need. * Strategic, short-term, and long-range schedule planning function * Support activities and costs as ...
Pub Service Support
Lewis Center, OH · On-site
As a Pub Service Support, your primary responsibilities evolve around teamwork and the guest experience. In Food Service, there are both service and product knowledge expectations, with a significant ...
Pub Service Support
Lewis Center, OH · On-site
As a Pub Service Support, your primary responsibilities evolve around teamwork and the guest experience. In Food Service, there are both service and product knowledge expectations, with a significant ...
Service Support Administrator
Mentor, OH · On-site
Position Summary As a Service Support Administrator I (SSA I), your primary responsibilities are to activate, modify and deactivate equipment maintenance agreement entitlements in Siebel and to ...
Service Support Administrator
Mentor, OH · On-site
Position Summary As a Service Support Administrator I (SSA I), your primary responsibilities are to activate, modify and deactivate equipment maintenance agreement entitlements in Siebel and to ...
Position Summary As a Service Support Administrator I (SSA I), your primary responsibilities are to activate, modify and deactivate equipment maintenance agreement entitlements in Siebel and to ...
Position Summary As a Service Support Administrator I (SSA I), your primary responsibilities are to activate, modify and deactivate equipment maintenance agreement entitlements in Siebel and to ...
Service Support Coordinator
Westerville, OH · On-site
$17.25 - $22.75/hr
Manage, track, and organize Service Backlog information. * Forecast projection for manpower need. * Strategic, short-term, and long-range schedule planning function * Support activities and costs as ...
Service Support Coordinator
Westerville, OH · On-site
$17.25 - $22.75/hr
Manage, track, and organize Service Backlog information. * Forecast projection for manpower need. * Strategic, short-term, and long-range schedule planning function * Support activities and costs as ...
Customer Service Support
Cleveland, OH · On-site
$20 - $22/hr
Minimum Qualifications High school diploma, secondary education level or Must have: Transporation and logisitics experience Customer service support Basic Microsoft Office skills Handling ...
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Customer Service Support
Cleveland, OH · On-site
$20 - $22/hr
Minimum Qualifications High school diploma, secondary education level or Must have: Transporation and logisitics experience Customer service support Basic Microsoft Office skills Handling ...
Food Service Support
Marysville, OH · On-site
$15.50/hr
Food Service Support REPORTS TO : Kitchen Manager/Food Service Director EMPLOYMENT STATUS: Substitute FLSA STATUS: Non-exempt POSITION SUMMARY : Assist with food preparation, serving, and clean up.
Food Service Support
Marysville, OH · On-site
$15.50/hr
Food Service Support REPORTS TO : Kitchen Manager/Food Service Director EMPLOYMENT STATUS: Substitute FLSA STATUS: Non-exempt POSITION SUMMARY : Assist with food preparation, serving, and clean up.
Food Service Support
Marysville, OH · On-site
$15.50/hr
Food Service Support REPORTS TO : Kitchen Manager/ Food Service Director EMPLOYMENT STATUS: Substitute FLSA STATUS: Non-exempt POSITION SUMMARY : Assist with food preparation, serving, and clean up.
Food Service Support
Marysville, OH · On-site
$15.50/hr
Food Service Support REPORTS TO : Kitchen Manager/ Food Service Director EMPLOYMENT STATUS: Substitute FLSA STATUS: Non-exempt POSITION SUMMARY : Assist with food preparation, serving, and clean up.
Purpose of Position The Service Support Specialist plays a critical role in supporting seamless trip execution by managing daily logistics operations related to catering and ground transportation ...
Purpose of Position The Service Support Specialist plays a critical role in supporting seamless trip execution by managing daily logistics operations related to catering and ground transportation ...
Be Seen First
Customer Service Support Specialist Merryweather Foam | Barberton, Ohio Is this you? * Do details matter to you -- like really matter? * Can you maintain a high level of accuracy when priorities ...
Quick apply
Be Seen First
Customer Service Support Specialist Merryweather Foam | Barberton, Ohio Is this you? * Do details matter to you -- like really matter? * Can you maintain a high level of accuracy when priorities ...
Hospitality Service Support
Dayton, OH · On-site
$12/hr
The mission of Hooters is to " Make People Happy " and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting ...
Hospitality Service Support
Dayton, OH · On-site
$12/hr
The mission of Hooters is to " Make People Happy " and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting ...
Hospitality Service Support
Dayton, OH · On-site
$12/hr
The mission of Hooters is to "Make People Happy" and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick ...
Hospitality Service Support
Dayton, OH · On-site
$12/hr
The mission of Hooters is to "Make People Happy" and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick ...
Service Support information
What is a service support?
A Service Support role involves assisting customers or clients by resolving issues, answering queries, and ensuring smooth operation of services. Service Support professionals may work in IT, customer service, or technical support, depending on the industry. They often handle troubleshooting, provide information, and escalate complex problems to specialized teams. The goal is to maintain high customer satisfaction by delivering prompt and efficient support. Strong communication skills and a problem-solving attitude are essential for this role.
How does a service support professional typically collaborate with other departments to resolve customer issues?
Service Support professionals frequently act as a bridge between customers and internal teams such as technical support, sales, and operations. When they receive complex inquiries or service requests, they coordinate with the respective departments to gather information, escalate issues, and ensure timely resolution. Effective communication and documentation are essential, as Service Support staff must update all parties involved and follow up to verify that customer needs are fully addressed. This collaborative environment helps ensure a positive customer experience and efficient problem-solving.
What are the key skills and qualifications needed to thrive as a service support professional, and why are they important?
To thrive as a Service Support professional, you need strong problem-solving abilities, customer service skills, and often a background in IT or business administration. Familiarity with ticketing systems like ServiceNow, CRM tools, and basic troubleshooting platforms is typically required. Excellent communication, patience, and teamwork are standout soft skills in this role. These skills ensure efficient issue resolution, customer satisfaction, and smooth operation of support processes.
What is the difference between Service Support vs Customer Service Representative?
| Aspect | Service Support | Customer Service Representative |
|---|---|---|
| Required Credentials | Typically technical certifications or training in product/service support | Customer service or communication skills, sometimes basic certifications |
| Work Environment | Technical settings, call centers, on-site support | Call centers, retail, office environments |
| Employer & Industry Usage | Tech, manufacturing, telecom industries | Retail, hospitality, service industries |
| Common Search & Comparison Intent | Understanding technical support roles, troubleshooting | Handling customer inquiries, service satisfaction |
Service Support roles focus on technical assistance, troubleshooting, and resolving product or service issues, often requiring specialized certifications. Customer Service Representatives primarily handle customer inquiries, complaints, and service requests, emphasizing communication skills. While both roles involve assisting customers, Service Support is more technical, whereas Customer Service Representatives focus on customer relations and satisfaction.
What cities in Ohio are hiring for Service Support jobs?
Cities in Ohio with the most Service Support job openings:
Service Support Rep
Mason, OH • On-site
Global Channel Management, Inc.
• Recruiting and Staffing Services • 11 - 50 employees11 - 50 employees
$13/hr
Contractor
Re-posted 16 days ago
Job description
Company Description
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
Training Hours: 10:00am - 6:30pm ( 3 weeks) / Monday - Friday
Monday - Friday Perm Hours 11:30am - 8:00pm
Service Support Representative needs 1 - 2 years of experience in a professional business environment
Service Support Representative requires:
- Knowledge of vision benefits and/or insurance industry a plus
- Call Center
- exceptional customer service
Service Support Representative duties:
- Interface with providers to verify member eligibility and authorize services
- Review claims details, research payment issues, investigate provider network details
Additional Information
$13/hr
12 months
About Global Channel Management
Sourced by ZipRecruiter
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Austell, GA, US