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Service Support Jobs in Massachusetts (NOW HIRING)

Topgolf International, Inc.

Service Support

Canton, MA · On-site

$14.75/hr

What You'll Need to Succeed as a Service Support Playmaker * A Positive Attitude - Because being a grump is no fun! * One Team Mentality - We believe the phrase "Teamwork makes the dream work" will ...

Topgolf

Service Support

Canton, MA · On-site

$14.75/hr

What You'll Need to Succeed as a Service Support Playmaker * A Positive Attitude - Because being a grump is no fun! * One Team Mentality - We believe the phrase "Teamwork makes the dream work" will ...

Bertera Subaru Inc

Be Seen First

Service Support Specialist

West Springfield, MA · On-site

$33K - $36K/yr

As a Service Support Specialist, you will play a key role in keeping our Service Department running smoothly. Our Service Advisors and Service Manager will rely on you as a trusted source of support ...

Dave & Buster's

Service Support - Busser

Woburn, MA

$6.75 - $12/hr

Assists Bartender, Cocktail Staff and Wait Staff by maintaining area cleanliness and providing necessary support to ensure fast, friendly and accommodating service. NITTY GRITTY DETAILS: * Delivers ...

Dave & Buster's, Inc.

Service Support - Busser

Woburn, MA · On-site

$6.75 - $12/hr

Assists Bartender, Cocktail Staff and Wait Staff by maintaining area cleanliness and providing necessary support to ensure fast, friendly and accommodating service. NITTY GRITTY DETAILS: * Delivers ...

Dave & Buster's

Service Support - Busser

Natick, MA · On-site

$6.75 - $14/hr

Assists Bartender, Cocktail Staff and Wait Staff by maintaining area cleanliness and providing necessary support to ensure fast, friendly and accommodating service. NITTY GRITTY DETAILS: * Delivers ...

Dave & Buster's, Inc.

Service Support - Busser

Natick, MA · On-site

$6.75 - $14/hr

Assists Bartender, Cocktail Staff and Wait Staff by maintaining area cleanliness and providing necessary support to ensure fast, friendly and accommodating service. NITTY GRITTY DETAILS: * Delivers ...

MKS Instruments, Inc.

Service Support Tech 2

Wilmington, MA · On-site

$18.89 - $31.49/hr

A Day in Your Life at MKS: (Summary & Objectives) As a second shift Service Support Technician at MKS Inc you will partner with other Technicians and Customer Service to diagnose and repair issues ...

MKS Instruments, Inc.

Service Support Tech 2

Wilmington, MA · On-site

$18.89 - $31.49/hr

A Day in Your Life at MKS: (Summary & Objectives) As a second shift Service Support Technician at MKS Inc you will partner with other Technicians and Customer Service to diagnose and repair issues ...

MKS Instruments, Inc.

Service Support Tech 2

Methuen, MA · On-site

$18.89 - $31.49/hr

A Day in Your Life at MKS: (Summary & Objectives) As a second shift Service Support Technician at MKS Inc you will partner with other Technicians and Customer Service to diagnose and repair issues ...

MKS Instruments, Inc.

Service Support Tech 2

Andover, MA · On-site

$18.89 - $31.49/hr

A Day in Your Life at MKS: (Summary & Objectives) As a second shift Service Support Technician at MKS Inc you will partner with other Technicians and Customer Service to diagnose and repair issues ...

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Service Support information

What is a service support?

A Service Support role involves assisting customers or clients by resolving issues, answering queries, and ensuring smooth operation of services. Service Support professionals may work in IT, customer service, or technical support, depending on the industry. They often handle troubleshooting, provide information, and escalate complex problems to specialized teams. The goal is to maintain high customer satisfaction by delivering prompt and efficient support. Strong communication skills and a problem-solving attitude are essential for this role.

How does a service support professional typically collaborate with other departments to resolve customer issues?

Service Support professionals frequently act as a bridge between customers and internal teams such as technical support, sales, and operations. When they receive complex inquiries or service requests, they coordinate with the respective departments to gather information, escalate issues, and ensure timely resolution. Effective communication and documentation are essential, as Service Support staff must update all parties involved and follow up to verify that customer needs are fully addressed. This collaborative environment helps ensure a positive customer experience and efficient problem-solving.

What are the key skills and qualifications needed to thrive as a service support professional, and why are they important?

To thrive as a Service Support professional, you need strong problem-solving abilities, customer service skills, and often a background in IT or business administration. Familiarity with ticketing systems like ServiceNow, CRM tools, and basic troubleshooting platforms is typically required. Excellent communication, patience, and teamwork are standout soft skills in this role. These skills ensure efficient issue resolution, customer satisfaction, and smooth operation of support processes.

What is the difference between Service Support vs Customer Service Representative?

AspectService SupportCustomer Service Representative
Required CredentialsTypically technical certifications or training in product/service supportCustomer service or communication skills, sometimes basic certifications
Work EnvironmentTechnical settings, call centers, on-site supportCall centers, retail, office environments
Employer & Industry UsageTech, manufacturing, telecom industriesRetail, hospitality, service industries
Common Search & Comparison IntentUnderstanding technical support roles, troubleshootingHandling customer inquiries, service satisfaction

Service Support roles focus on technical assistance, troubleshooting, and resolving product or service issues, often requiring specialized certifications. Customer Service Representatives primarily handle customer inquiries, complaints, and service requests, emphasizing communication skills. While both roles involve assisting customers, Service Support is more technical, whereas Customer Service Representatives focus on customer relations and satisfaction.

Service Support jobs near you
Infographic showing various Service Support job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Service Support

Canton, MA • On-site

Topgolf International, Inc.
Amusement, Gambling, and Recreation • 10K+ employees
Learn more about Topgolf International, Inc.external

$14.75/hr

Part-time

Medical, Dental, Vision, Retirement

Posted 13 days ago

Topgolf rating

5.6

Company rating: 5.6 out of 10

Based on 283 frontline employees who took The Breakroom Quiz

Job description

Immediate Hiring | Swing into a Job You'll Love at Topgolf!
At Topgolf, we believe in the unlimited power of play to drive fun, connection and innovation. Whether you work behind the scenes or directly engaging with Players, your role is key in bringing people together and redefining entertainment. We're seeking fun-loving individuals who are serious about delivering excellence and results but who don't take themselves too seriously. If you excel in a fast-paced, collaborative environment focused on creativity and incredible experiences, Topgolf is the place for you. Grow your career, make an impact and allow your individuality and ideas to fuel your success!
What We're Seeking
Does hearing your favorite song make you spontaneously break out in dance? Does making someone else's day special give you all the feels? Do you love waking up knowing no two days will look the same? If you answered yes to those questions, you're the one we've been looking for! We're seeking fun-loving, dedicated and caring team members for a variety of hourly positions who are fanatical about putting a smile on our Players' and fellow Playmakers' faces.
What's In It for You?
  • Cha-ching: Our hourly wages are competitive, and tips are available for certain positions.
  • Benefits: Health, dental, vision, 401(k) playmaker match, free mental well-being platform - and that's just for starters for those who qualify.
  • Flexibility: Day, night and weekend shifts are on the table, sure to satisfy both the part-time and full-time seeker.
  • Perks: Enjoy FREE game play, discounted food and retail items, and weekly Playmaker meals-get ready to be the most popular person in your friend group!
  • Career Growth: We don't just say we offer career growth - we have countless examples of Playmakers who have skyrocketed within the brand as we love to promote from within!
  • Lots of Fun: We promise a playful environment where you can make new friends-what else would you expect from a company that's all about FUN?

What You'll Need to Succeed as a Service Support Playmaker
  • A Positive Attitude - Because being a grump is no fun!
  • One Team Mentality - We believe the phrase "Teamwork makes the dream work" will never go out of style.
  • Player Focus: You obsess over making our Players' experience the absolute best it can be.
  • Ability to Thrive in a Popular Environment: Keeping calm when things get popular is where you shine.
  • Previous Experience in Hospitality or Entertainment: This is simply a plus, NOT a must. We all have to start somewhere!

What you will do in the role:
  • Role and Interaction with Players: Greet every Player with a smile and friendly energy. Deliver food and drinks to bays efficiently, making sure every Player has what they need for an awesome experience
  • Key Aspect of the Role: Assist in preparing non-alcoholic beverages, maintain clean and stocked service areas, bus bays and tables, and fold napkins to Topgolf standards.
  • Contribution to Topgolf and Other Playmakers: Jump in to support the team where needed-whether that's restocking stations, helping on the tee line, or keeping common areas clean.
  • Commitment to Safety and Sanitation: We provide a safe and fun environment for all who come to play by sticking to safety and sanitation standards, keeping the work area clean, safe, and compliant-because a great experience starts with a clean and safe environment!
  • Commitment to Topgolf's Core Values: Live the Topgolf values-Fun, One Team, Excellence, Courage, and Caring-every day, ensuring every player has an exceptional time and every playmaker feels supported!

Physical Requirements:
Let's be real-this isn't your typical desk job! Here's what you'll need to do to thrive in this role:
  • Lift and Move Things: You'll be handling items up to 50 lbs., including transporting food trays up and down different elevations and stairs. Comfort with lifting, bending, stooping, and carrying is essential.
  • On Your Feet: Expect to be on your feet for most of the day, so a love for walking throughout your shift.
  • Active Tasks: From task to task, you'll be constantly engaged in a variety of physical activities. A can-do attitude is essential!
  • Endurance: Whether it's a long shift or tackling a task that takes time, we're looking for someone who can keep up the pace in a high-volume working environment

Sound like a fit? We can't wait to meet you!
Min $14.75/hr-Max$14.75/hr
Position Pay Range
BENEFITS
Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform - and that's just for starters for those who qualify. View team member benefits here.
ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

What Topgolf employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About TopGolf

Sourced by ZipRecruiter

Topgolf venues connect communities of fans in meaningful ways through technology, entertainment, food and beverage, and the belief that Topgolf is a place where one can discover common ground no matter the occasion. These multi-level venues feature high-tech gaming, climate-controlled hitting bays, a chef-driven menu, hand-crafted cocktails, music, corporate and social event spaces, and more. Topgolf entertains more than 20 million Guests annually at more than 50 venues across the U.S. and internally.

Industry

Amusement, gambling, and recreation and arts, entertainment, and recreation

Company size

10,000+ Employees

Headquarters location

Dallas, TX, US

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