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Service Support Jobs in Georgia (NOW HIRING)

Slip Robotics

Service Support Engineer

Norcross, GA · On-site

The Service Support Engineer is the reliability execution layer within Slip Robotics' Service Delivery organization. This role owns the fleet-wide reliability function for all deployed products ...

Slip Robotics

Service Support Engineer

Norcross, GA · On-site

The Service Support Engineer is the reliability execution layer within Slip Robotics' Service Delivery organization. This role owns the fleet-wide reliability function for all deployed products ...

Savannah Toyota

Service Support Associate

Savannah, GA · On-site

$13 - $14/hr

The Service Support Associate welcomes each customer that arrives at the dealership with a warm and inviting smile, giving direction from their arrival to their departure. Customer satisfaction is ...

Weg

Service Support Specialist I

Duluth, GA · On-site

The Service Support Specialist plays a vital role in supporting internal team operations and serving customers by overseeing No Fault warranty claims and other post-sales inquiries for WEG products.

WEG

Service Support Specialist I

Duluth, GA

The Service Support Specialist plays a vital role in supporting internal team operations and serving customers by overseeing No Fault warranty claims and other post-sales inquiries for WEG products.

Hooters

Hospitality Service Support

Newnan, GA · On-site

$12/hr

The mission of Hooters is to " Make People Happy " and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting ...

Hooters

Hospitality Service Support

Conyers, GA · On-site

$12/hr

The mission of Hooters is to " Make People Happy " and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting ...

Hooters

Hospitality Service Support

Atlanta, GA · On-site

$10/hr

The mission of Hooters is to " Make People Happy " and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting ...

Hooters

Hospitality Service Support

Atlanta, GA · On-site

$10/hr

The mission of Hooters is to "Make People Happy" and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick ...

Hooters

Hospitality Service Support

Newnan, GA · On-site

$12/hr

The mission of Hooters is to "Make People Happy" and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick ...

Hooters

Hospitality Service Support

Buford, GA · On-site

$12/hr

The mission of Hooters is to " Make People Happy " and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting ...

Hooters

Hospitality Service Support

Atlanta, GA · On-site

$12/hr

The mission of Hooters is to " Make People Happy " and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting ...

Hooters

Hospitality Service Support

Kennesaw, GA · On-site

$10/hr

The mission of Hooters is to " Make People Happy " and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting ...

Hooters

Hospitality Service Support

Columbus, GA · On-site

$12/hr

The mission of Hooters is to "Make People Happy" and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick ...

Hooters

Hospitality Service Support

Savannah, GA · On-site

$12/hr

The mission of Hooters is to "Make People Happy" and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick ...

Hooters

Hospitality Service Support

Newnan, GA · On-site

$12/hr

The mission of Hooters is to "Make People Happy" and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick ...

Hooters

Hospitality Service Support

Cartersville, GA · On-site

$10/hr

The mission of Hooters is to "Make People Happy" and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick ...

Hooters

Hospitality Service Support

Lawrenceville, GA · On-site

$12/hr

The mission of Hooters is to "Make People Happy" and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick ...

Hooters

Hospitality Service Support

Conyers, GA · On-site

$12/hr

The mission of Hooters is to "Make People Happy" and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick ...

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Service Support information

What is a service support?

A Service Support role involves assisting customers or clients by resolving issues, answering queries, and ensuring smooth operation of services. Service Support professionals may work in IT, customer service, or technical support, depending on the industry. They often handle troubleshooting, provide information, and escalate complex problems to specialized teams. The goal is to maintain high customer satisfaction by delivering prompt and efficient support. Strong communication skills and a problem-solving attitude are essential for this role.

How does a service support professional typically collaborate with other departments to resolve customer issues?

Service Support professionals frequently act as a bridge between customers and internal teams such as technical support, sales, and operations. When they receive complex inquiries or service requests, they coordinate with the respective departments to gather information, escalate issues, and ensure timely resolution. Effective communication and documentation are essential, as Service Support staff must update all parties involved and follow up to verify that customer needs are fully addressed. This collaborative environment helps ensure a positive customer experience and efficient problem-solving.

What are the key skills and qualifications needed to thrive as a service support professional, and why are they important?

To thrive as a Service Support professional, you need strong problem-solving abilities, customer service skills, and often a background in IT or business administration. Familiarity with ticketing systems like ServiceNow, CRM tools, and basic troubleshooting platforms is typically required. Excellent communication, patience, and teamwork are standout soft skills in this role. These skills ensure efficient issue resolution, customer satisfaction, and smooth operation of support processes.

What is the difference between Service Support vs Customer Service Representative?

AspectService SupportCustomer Service Representative
Required CredentialsTypically technical certifications or training in product/service supportCustomer service or communication skills, sometimes basic certifications
Work EnvironmentTechnical settings, call centers, on-site supportCall centers, retail, office environments
Employer & Industry UsageTech, manufacturing, telecom industriesRetail, hospitality, service industries
Common Search & Comparison IntentUnderstanding technical support roles, troubleshootingHandling customer inquiries, service satisfaction

Service Support roles focus on technical assistance, troubleshooting, and resolving product or service issues, often requiring specialized certifications. Customer Service Representatives primarily handle customer inquiries, complaints, and service requests, emphasizing communication skills. While both roles involve assisting customers, Service Support is more technical, whereas Customer Service Representatives focus on customer relations and satisfaction.

What cities in Georgia are hiring for Service Support jobs?

Cities in Georgia with the most Service Support job openings:

Service Support jobs near you
Infographic showing various Service Support job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Service Support Engineer

Norcross, GA • On-site

Slip Robotics
Transportation and Warehousing • 1 - 10 employees
Learn more about Slip Roboticsexternal

Full-time

Medical, Dental, Vision, PTO

Re-posted 6 days ago

Job description

Slip Robotics is a B2B Robotics-as-a-Service company deploying autonomous loading and unloading robots at warehouse and fulfillment sites across North America. Our customers include some of the largest shippers and 3PLs in the industry. We build the robots, we deploy them, and we keep them running - and we're scaling fast.
The Service Support Engineer is the reliability execution layer within Slip Robotics' Service Delivery organization. This role owns the fleet-wide reliability function for all deployed products - establishing the root cause analysis infrastructure and preventative maintenance program that keep the deployed fleet performing at spec as the company scales enterprise accounts.
The Service Support Engineer is an investigator and a builder. They receive initial failure characterization from Diagnostic Engineers and take the analysis further - forming hypotheses, designing validation approaches, and performing hands-on testing to confirm or eliminate root causes before a corrective action is defined. They do not hand off findings and wait; they drive failures to closure in partnership with Quality.
This is also a program-building role. With no PM infrastructure for legacy products, the SSE will define maintenance schedules, procedures, and intervals from scratch - working from field failure history, technical documentation, and hands-on product knowledge. The ability to move from raw field data to a deployable maintenance program is core to what this role must do.
Responsibilities:
  • Root Cause Analysis & Failure Investigation
  • Own fleet-wide root cause analysis for systemic failures across all deployed products Receive structured failure characterization from Diagnostic Engineers and conduct deeper analytical and hands-on investigation to identify true root cause
  • Form and test hypotheses through bench-level and field validation; design test protocols and execute them directly or in coordination with Diagnostic Engineers and Field Maintenance
  • Produce formal RCA reports that document failure evidence, causal chain, validated root cause, and corrective action recommendation - written to a standard that supports engineering review and corrective action tracking
  • Drive RCA findings to verified closure in partnership with Quality; an RCA is not complete until the corrective action has been validated
  • Distinguish systemic failure patterns from one-off incidents; escalate confirmed systemic issues through the appropriate cross-functional channels
  • Maintain the failure knowledge base for the deployed fleet: documented RCAs, failure modes, corrective actions, and trend data that inform both PM program development and future diagnostic work
  • Preventative Maintenance Program
  • Own the development and deployment of the preventative maintenance program for all deployed Slip Robotics products - defining schedules, procedures, and intervals across SlipBot and SlipLift ALRs, and establishing PM as a structured, repeatable function within Service Delivery
  • Define PM schedules, procedures, task descriptions, and maintenance intervals for SlipBot and SlipLift ALRs based on field failure history, product knowledge, and reliability analysis
  • Partner with Field Maintenance and Field Engineering to validate PM procedures in the field before full deployment; iterate based on technician feedback and observed outcomes
  • Own the rollout and ongoing management of the PM program across all active customer sites; coordinate with Field Maintenance to ensure PM tasks are executed on schedule
  • Track PM compliance across the fleet; identify and resolve gaps in execution in coordination with Field Maintenance management
  • Update PM procedures as new failure modes are identified through RCA or field observation; the PM program is a living document, not a one-time deliverable
  • Cross-Functional Reliability Execution
  • Serve as the primary reliability partner to the Diagnostic Engineering team: provide guidance on complex failure characterization, review initial analyses, and identify when a ticket-level failure warrants fleet-level investigation
  • Partner with Quality on RCA closure: co-own the corrective action validation process and ensure findings are formally documented and tracked to resolution
  • Surface confirmed systemic findings to relevant stakeholders - Field Engineering Manager, Quality, and, where appropriate, Engineering and Manufacturing - with structured documentation, not informal observation
  • Support the Field Engineering Manager in building the reliability infrastructure that Service Delivery owns: documentation standards, RCA templates, PM tracking systems, and escalation criteria
  • Contribute to Diagnostic Engineer development: share failure knowledge, explain analytical methods, and help build diagnostic capability across the Field Engineering team

Requirements
  • 3-6 years of experience in reliability engineering, sustaining engineering, field service engineering, or a closely related technical role with a strong failure analysis component
  • Demonstrated experience conducting structured root cause analysis using formal methodologies (8D, FMEA, fishbone/Ishikawa, 5-Why, or equivalent); able to produce formal RCA documentation, not just informal findings
  • Hands-on electromechanical troubleshooting experience - this role must understand the physical systems they are analyzing and be capable of performing bench-level validation independently
  • Ability to form, design, and execute hypothesis-driven test plans; moves from observation to structured investigation without waiting for direction
  • Strong technical writing skills: RCA reports, Preventative Maintenance procedures, and failure documentation must be clear, structured, and usable by both technical and non-technical audiences
  • Comfortable operating without established processes; able to build structure where none exists
  • Ability to travel up to 15%

Preferred:
  • Experience in robotics, industrial automation, warehouse automation, EV systems, or a hardware-as-a-service environment where assets are deployed and operated at customer sites
  • Prior experience building or formalizing a preventative maintenance program - defining intervals, writing procedures, and deploying to a field team
  • Familiarity with fleet monitoring tools, telemetry data, or operational dashboards used to identify failure trends across a distributed asset base
  • Experience working in a reliability or sustaining function that was absorbed by an operations or field services team rather than supported by a dedicated engineering organization
  • Proficiency with Jira, Zendesk, Confluence, or similar platforms used for ticket management and technical documentation

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Stock Option Plan

Slip Robotics is an equal opportunity employer. We evaluate candidates on the merits of their experience and their fit for the role. We welcome applicants from every background.

Apply