Service Support Associate Jobs in Baltimore, MD (NOW HIRING)

Sales Support Associate

Join Our Dynamic Team

Overview

Parksite, a 100% employee-owned company, is seeking experienced Sales Support Associate. The Sales Support Associate plays a critical support-focused role by providing exceptional service to both internal teams and external customers. This position ensures smooth order processing, accurate data entry, timely issue resolution, and seamless coordination between inside and outside sales teams. The role is heavily centered on customer support, administrative assistance, and operational accuracy.

Why Join Our Team?

• Build your career in a thriving industry
  • Gain hands-on experience supporting sales operations within the building materials and distribution industry.
  • Work closely with inside and outside sales professionals, giving you exposure to multiple aspects of the sales process.
  • Develop transferable skills in customer service, order management, and cross-functional collaboration.
• Comprehensive Benefits Package
  • 401(k) Program to secure your financial future
  • Company-Paid Life Insurance
  • Health, Dental, Vision, and Flexible Spending Insurance Plans
  • Paid Holidays
  • Paid Time Off (PTO)
  • Positive Work Environment with supportive team members
  • Bonus Incentives for employee referrals
• Professional Development
  • Ongoing learning through collaboration with experienced sales and operations professionals.
  • Opportunities to strengthen communication, organizational, and problem-solving skills.

What You’ll Do

• Serve existing and potential customers through inbound call management, order processing, and support activities.
• Use active listening to understand customer needs and provide accurate product and service solutions.
• Resolve customer issues by investigating concerns and partnering with supervisors when escalation is required.
• Work closely with inside and outside sales representatives to ensure strong account coverage and continuity.
• Provide administrative support including quotes, shipping coordination, email responses, and call coverage.
• Act as backup support for inside sales when team members are out.
• Support Big Box vendors such as Home Depot and Lowe’s, primarily through EDI order processing.
• Prepare product samples and coordinate FedEx and other outbound shipments.
• Maintain accuracy and attention to detail in all order and support activities.

What You Bring

Required Qualifications

Education & Experience

• High school diploma or equivalent required.
• Experience in customer service or administrative support role.
• Exposure to office-based or sales-support environments.

Skills & Abilities

• Strong customer service skills with professional phone and email etiquette.
• Ability to multitask effectively in a fast-paced environment.
• Strong organizational and time-management skills.
• Self-starter mindset with the ability to work independently and as part of a team.

Physical Requirements

• Ability to sit or stand for extended periods in an office environment.
• Ability to lift and prepare small packages and product samples as needed.
• Ability to operate standard office equipment.

Pre-Employment Requirements

• Ability to pass pre-employment physical, drug screen, and background check
• Authorization to work in the United States

Preferred Qualifications

• Previous customer service experience.
• Inbound and outbound call experience.
• Proficiency with Microsoft Office applications.
• Administrative or sales support experience.
• Experience with ERP systems or EDI order processing.

Work Environment

• Office-based, team-oriented work setting.
• Frequent interaction with sales teams and customers via phone and email.
• Fast-paced environment requiring strong attention to detail.
• Collaborative atmosphere with shared responsibilities.
• Regular use of computers, phones, and office systems.
• Support-driven role with a strong emphasis on teamwork and reliability.

About Our Companies

Parksite
 Parksite is a premier sales, marketing, and distribution company serving the building industry with a focus on both interior and exterior products. We supply top fabricators and building material dealers with category-leading products for residential, commercial, and remodeling markets. Our unique marketplace niche is education. We identify products with distinctive applications and educate architects, builders, and designers on their value. This approach has made us an industry leader with each product line we represent. We combine marketing expertise and industry knowledge to create demand for our supplier business partners. We help build brands.

Atlantic Plywood Corporation (APC)
 Since 1974, Atlantic Plywood Corporation has delivered the highest quality and best value to our customers. This philosophy has helped us grow into a regional industry leader, distributing a wide range of quality hardwood plywood and panel products throughout the Eastern United States. Our many satisfied customers know that Atlantic Plywood offers not only dependable products and services but also a convenient, cost-effective partnership that helps their business grow.

Career Growth Opportunities

• Opportunity to advance into inside sales, account management, or operations roles.
• Build specialized knowledge of products, systems, and customer processes.
• Develop a strong foundation for long-term career growth within the organization.
• Gain exposure to large-scale customers and Big Box retail partnerships.
• Be part of a company that values internal development and long-term success.

Ready to Build Your Future with Us?

Join a team where your hard work is recognized and rewarded. As a Parksite Associate, you'll gain valuable skills, work with quality products, and become part of an employee-owned company that invests in your success. We are Equal Opportunity Employers committed to building diverse and inclusive teams.

How to Apply

If you're ready to join a dynamic team in the wholesale building materials industry, we want to hear from you! Apply today and take the first step toward a rewarding career with growth potential.

Qualifications are a guide, not a checklist. If you think you can make an impact here, we want to hear your story.