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Service Rep Jobs in Ontario (NOW HIRING)

Billyard Insurance Group - Peterborough

Be Seen First

Customer Service Representative

Peterborough, ON · On-site

CA$45K - CA$55K/yr (+ commission)

Job Posting - Customer Service Representative Billyard Insurance Group (BIG) is a leading force in the insurance industry, committed to attracting the best insurance professionals and equipping them ...

Qnity

Customer Service Representative

Mississauga, ON · On-site

Position Overview The Customer Service Representative (CSR) is the interface between customers and our business to deliver exceptional service through the order-to-cash process. This position will ...

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U-Haul

Customer Service Representative

Kitchener, ON

CA$17.60 - CA$18.60/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Marlowhire Talent Inc

$25 - $31/hr

Customer Service Representative Employment Type: Full-Time, Permanent Work Arrangement: Onsite Experience Required: 0-2 years Salary: $18-$21/hour Job Summary We are hiring a Customer Service ...

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Service Rep information

What is the difference between Service Rep vs Customer Service Associate?

AspectService RepCustomer Service Associate
Required CredentialsHigh school diploma; some roles may require certifications in specific industriesHigh school diploma or equivalent
Work EnvironmentCall centers, retail, healthcare, technical supportRetail stores, call centers, service desks
Employer & Industry UsageCustomer service departments across various industriesRetail, hospitality, telecommunications
Common Search & ComparisonOften compared for similar roles in customer supportRelated but more retail-focused

The main difference between a Service Rep and a Customer Service Associate lies in their work environments and industry focus. Service Reps typically handle technical or specialized support in industries like healthcare or telecommunications, while Customer Service Associates often work in retail or hospitality settings. Both roles require strong communication skills and a high school diploma, but Service Reps may need additional certifications depending on the industry.

What are the career paths for service representatives?

Service representatives can advance to roles such as customer service supervisor, account manager, or team lead, often requiring experience and strong communication skills. They may also transition into sales, technical support, or specialized positions within their industry, sometimes pursuing certifications to enhance their qualifications.

What does a service representative do?

A service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and need good communication and problem-solving skills to ensure customer satisfaction.

What cities in Ontario are hiring for Service Rep jobs?

Cities in Ontario with the most Service Rep job openings:

Service Rep jobs near you
Infographic showing various Service Rep job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Representative

Woodbridge, ON • On-site

PH Vitres D'auto
See more jobs at PH Vitres D'autoexternal

Full-time

Re-posted 10 days ago

Job description

Job Description – Customer Service Representative Title Customer Service Representative Reports To Office Coordinator   Summary The Customer Service Representative (CSR) is responsible for serving customers in person and via the telephone. The CSR is accountable for dealing with customer complaints, inquiries and processing transactions. CSR follows all bank procedures and policies when providing customer service. CSR participates in all assigned training, setting and meeting personal goals. CSR understands his/her role as brand ambassador and provides positive brand experiences to all customers.   Job Duties * Maintaining and growing sales relationships with existing clients * Identifying and soliciting potential clients * Assessing clients' needs, recommending or assisting in the selection of appropriate goods or services, and negotiating prices of other sales items * Providing input into product design where goods or services must be tailored to suit clients' needs * Developing sales presentations, proposals, or other materials to illustrate benefits from use of good or service * Estimating costs of installing and maintaining equipment or service * Preparing and administering sales contracts and maintaining customer records * Consulting with clients after sale to resolve problems and to provide ongoing support * Handling Customer’s phone ordering.   Requirements * High school diploma or GED required * A certificate or diploma in a related field preferred * Strong customer service and troubleshooting skills * Able to effectively communicate both verbally and in writing * Able to work well under pressure * Strong attention to detail * Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times * Computer literate, including effective working skills of MS Word, Excel and e-mail * Proven data entry and typing skills * Professional appearance and manners * Strong work ethic and positive team attitude * Strong skills for sales