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Service Owner Jobs in Raleigh, NC (NOW HIRING)

Q2 India

Product Owner

Cary, NC · On-site

... service, and culture-building experiences--we create opportunities to connect, grow, and make an ... The Role As a Product Owner on the team, you will develop a deep understanding of our customers and ...

Q2

Product Owner

Cary, NC · Hybrid

... service, and culture-building experiences-we create opportunities to connect, grow, and make an ... The Role As a Product Owner on the team, you will develop a deep understanding of our customers and ...

Q2 Software, Inc.

Product Owner

Cary, NC · On-site

... service, and culture-building experiences-we create opportunities to connect, grow, and make an ... The Role As a Product Owner on the team, you will develop a deep understanding of our customers and ...

Cognizant

Product Owner

Durham, NC · On-site

Cognizant is one of the world's leading professional services companies, transforming clients ... Position Summary We are seeking a highly motivated Product Owner / Business Analyst to drive the ...

Tranzact

Creative Product Owner

Raleigh, NC · On-site

TRANZACT is a leading direct-to-consumer insurance services business, specializing in the ... We need a Creative Product Owner who owns end-to-end delivery accountability for all creative ...

Broadcom

Senior Product Owner

Durham, NC

$104K - $166K/yr

About the jobThe Product Owner is responsible for delivering the capabilities and features of the ... Masters Degree in Engineering AND 8+ years of experience in product/service/project/program ...

Truist

Fraud Product Owner - Agile

Raleigh, NC · On-site

... and service experiences. This position requires SharePoint Online Administrator Knowledge and Skill Requirements including: Strong knowledge of SharePoint Online administration, including site ...

Hilltop Wealth Advisors, LLC

Sales Advisor

Chapel Hill, NC · On-site

$150K - $200K/yr

The Sales Advisor is not the primary long-term service owner for most client relationships. Instead, this role focuses on new client acquisition, relationship expansion, and referral development ...

Northrop Grumman

Staff Agile Product Owner

Morrisville, NC · Hybrid

$169K - $253K/yr

This Agile Product Owner will represent Product Management and the voice of customers on the Agile ... AWS services (EC2, S3, Lambda, RDS, CloudFormation, etc.) Familiarity with CI/CD pipelines and ...

Labcorp

Technical Product Owner

Durham, NC · On-site

Labcorp is a global leader in laboratory services, providing the insights and answers that help ... Labcorp is seeking a Technical Product Owner to join our team in Durham, NC. Location : Durham, NC.

Labcorp

Technical Product Owner

Durham, NC · Hybrid

Labcorp is a global leader in laboratory services, providing the insights and answers that help ... Labcorp is seeking a Technical Product Owner to join our team in Durham, NC. Location : Durham, NC.

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All JobsService Owner JobsService Owner Jobs in Raleigh, NC

Service Owner information

See Raleigh, NC salary details

$41.8K

$111K

$158.9K

How much do service owner jobs pay per year?

As of Sep 13, 2026, the average yearly pay for service owner in Raleigh, NC is $110,994.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,800.00 and $135,100.00 per year, depending on experience, location, and employer.

What cities near Raleigh, NC are hiring for Service Owner jobs?

Cities near Raleigh, NC with the most Service Owner job openings:

Infographic showing various Service Owner job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $110,994 per year, or $53.4 per hour.

Lead Service Desk

Morrisville, NC • On-site

Noblesoft Technologies
Software Development • 51 - 200 employees
Learn more about Noblesoft Technologiesexternal

Contractor

Re-posted 24 days ago

Job description

Role – Service desk lead

Location – Morrisville, NC (Onsite)
 

Job Description

To lead the delivery of Service Desk & support functions like incident & change management and all supporting activities associated with Application & Infra Management.
Primary responsibilities include managing the quality of infrastructure services and developing and implementing processes and procedures that will contribute to increased levels of availability and performance, decrease system faults, lower costs and ultimately higher levels of client satisfaction. The role involves suggesting & implementing agreed process adherence, efficiency and value added services to the customer.

Job Functions & Responsibilities:
The Service Desk Lead is a position with accountability of the technical service desk. The Service Desk Manager is expected to work closely with their counterparts at the client side and also with enabling functions in the Organization to manage and drive transition of infrastructure management activities into a remote model, and provide oversight over all aspects of quality and service levels.

Specific responsibilities include:
A. Deliver Managed Services for the global Clients. Transformation experience will be a plus.
B. Build and manage teams and direct all related People/ Process and Technology Competencies and work closely with Technical CoE Leads.
C. Build and Maintain customer relationship.
D. Effectively monitor, control and support infrastructure service delivery ensuring all agreed methodologies and procedures are followed
E. Other responsibilities as follows:-
• Expansion of services to fill entire gamut of infrastructure services.
• Focus on project opportunities and transformation initiatives.
• ITIL process definitions and implementation.
• Automation in service delivery.
• Ensure knowledge retention.
• Resource management & Utilization, Attrition control.
• Audit and security compliance – both from HCL and customer’s requirements.
• Management reporting - both for HCL and customer.
• Conduct regular in-depth service and process audits.
• Employee retention, motivation and training.
• Focus on grooming people from L1 to L2, L2 to L3 within select timelines.
• Overall SLA management – Operation interaction with technologies Lead / Service Owner
• Manage & deliver overall Customer Satisfaction.
• Manage & deliver overall employee satisfaction.

Qualifications & Skills Desired:
(Experience Education/Certifications)
• 7-10 Years of experience out of which at least 2+ years of IT Operations and Management at team/Operations manager level.
• Comfortable in a fast-paced high-pressure rapidly evolving entrepreneurial environment.
• Strong managerial, Team Building, and Decision-Making skills.
• Expertise in Defining Process & Task Distribution and ensure the implementation within the Service.
• B.E / B. Tech / MCA, non-technical graduate degree with desired experience.
• Excellent written and verbal communications skills in English
• Excellent interpersonal skills.
• Strong people management skills
• Open to work in a 24x7 environment and flexible with work timings