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Service Owner Jobs in Ohio (NOW HIRING)

The position serves as the primary service owner for the College's cloud productivity and identity environment, including Google Workspace for Education, Microsoft 365, Active Directory, identity and ...

As a Product Owner II within PNC's Retail Lending organization, you will be based in Pittsburgh or ... service) may be considered. Education Bachelors Certifications No Required Certification(s ...

Product Owner Location: Columbus, OH(Hybrid) Duration: 06+ Months Contract high chances of ... Integration between frontend applications and backend services Note: This is not a software ...

Product Owner Location: Columbus, OH(Hybrid) Duration: 06+ Months Contract high chances of ... Integration between frontend applications and backend services Note: This is not a software ...

Product Owner Location: Columbus, OH(Hybrid) Duration: 06+ Months Contract high chances of ... services Note: This is not a software development role. Candidates should have enough technical ...

Product Owner

Dayton, OH · On-site

$130K - $155K/yr

We provide high-end technical services, research and development, and prototype solutions to some ... As a Product Owner, engage with stakeholders to understand their needs for NASIC processing ...

Product Owner

Dayton, OH · On-site

$130K - $155K/yr

We provide high-end technical services, research and development, and prototype solutions to some ... Riverside Research is seeking a full-time Product Owner to support the National Air & Space ...

Product Owner

Dayton, OH · On-site

$130K - $155K/yr

We provide high-end technical services, research and development, and prototype solutions to some ... As a Product Owner, engage with stakeholders to understand their needs for NASIC processing ...

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Service Owner information

What cities in Ohio are hiring for Service Owner jobs?

Cities in Ohio with the most Service Owner job openings:

Infographic showing various Service Owner job openings in Ohio as of July 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Director, Service Management Office

Columbus, OH • On-site

Ohio State University
Scientific Research and Development Services • 51 - 200 employees

$129K - $169K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago


Job description

Job Title:

Director, Service Management Office Department: OCIO | Enterprise Networking

Position Summary

The Director, Service Management Office (SMO) for the Office of Technology and Digital Innovation at The Ohio State University is responsible for strategic oversight and direction of three functional teams that support and coordinate on behalf of the many service owners responsible for providing critical technology services across the university and the enterprise. The SMO serves as a central hub to enable effective governance, process consistency, shared tooling, performance measurement, and reporting to support continuous improvement. The director provides leadership and direction for the primary focus areas of service owner support, billing support, the Service Now cloud-based platform for business process management, the Configuration Management Database in Service Now, and the Change Advisory Board. Through effective delivery in each area, the director leads implementation of policies and procedures designed to improve quality, experience, efficiency and effectiveness, as well as reduce the cost of services delivered by OTDI across the enterprise.

Required Education and Experience
  • Bachelor’s degree or equivalent experience.
  • 10 years relevant experience using ITIL Service Management framework and best practices.
  • ServiceNow certification and credentials.
Desired Education and Experience
  • 15+ years relevant experience.
  • ITIL certified.
Additional Information

The salary range for this position is $129,500 - $169,250 and the offer for this position will be based on internal equity and the candidate's qualifications.

Function: Information Technology Sub-function: IT Multi-Discipline Career Band: Managerial Career Level: M3 Location: Mount Hall (0311) Position Type: Regular Scheduled Hours: 40 Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.

Benefits
  • Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
  • Paid time off, including sick and vacation time and 11 holidays.
  • State retirement plan or an alternative retirement plan, both with generous employer contributions.

As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care. Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together. By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you.

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