The FVT Service Owner is the single accountable Globe owner of the Unified Loyalty Platform (Comarch CLM) as a running service - owning its health, availability, cost, compliance and lifecycle in ...
The FVT Service Owner is the single accountable Globe owner of the Unified Loyalty Platform (Comarch CLM) as a running service - owning its health, availability, cost, compliance and lifecycle in ...
Product Owner
Phoenix, AZ · On-site
$100K - $120K/yr
Product Owner • 57+ years of experience in Product Management • Strong experience of working as Product Owner specially on project having multiple product dependencies • Prior experience of ...
Product Owner
Phoenix, AZ · On-site
$100K - $120K/yr
Product Owner • 57+ years of experience in Product Management • Strong experience of working as Product Owner specially on project having multiple product dependencies • Prior experience of ...
Product Owner
Phoenix, AZ · On-site
Product Owner - Regulatory Reporting & Data Management Location : Phoenix AZ/NYC, NY Hybrid ... S. regulatory reporting, banking, or financial services. Strong knowledge of reports like Y-9C ...
Quick apply
Product Owner
Phoenix, AZ · On-site
Product Owner - Regulatory Reporting & Data Management Location : Phoenix AZ/NYC, NY Hybrid ... S. regulatory reporting, banking, or financial services. Strong knowledge of reports like Y-9C ...
Product Owner
Chandler, AZ · On-site
... services 3 years of experience as a technical product owner preferably in a container related area Experience creating K8s (openshift and native cloud K8s) pipeline for deployment operation ...
Product Owner
Chandler, AZ · On-site
... services 3 years of experience as a technical product owner preferably in a container related area Experience creating K8s (openshift and native cloud K8s) pipeline for deployment operation ...
Product Owner
Phoenix, AZ · On-site
... of our travel services ecosystem -- one powering hotel content and property data , the other ... a Product Owner on API-first or API-based platforms * Strong hands-on SQL and data proficiency ...
Product Owner
Phoenix, AZ · On-site
... of our travel services ecosystem -- one powering hotel content and property data , the other ... a Product Owner on API-first or API-based platforms * Strong hands-on SQL and data proficiency ...
Product Owner
Scottsdale, AZ · On-site +1
$77K - $180K/yr
They communicate and influence effectively with stakeholders, technical and service focused ... product owner and/or development or relevant experience. * Experience in property & casualty ...
New
Product Owner
Scottsdale, AZ · On-site +1
$77K - $180K/yr
They communicate and influence effectively with stakeholders, technical and service focused ... product owner and/or development or relevant experience. * Experience in property & casualty ...
New
As a Service Asset & Configuration Management (SACM) Process Owner here at Honeywell Aerospace, you will be a Configuration Management & Asset Governance Process Expert to establish and standardize ...
As a Service Asset & Configuration Management (SACM) Process Owner here at Honeywell Aerospace, you will be a Configuration Management & Asset Governance Process Expert to establish and standardize ...
Owner Onboarding
Phoenix, AZ · On-site
Owner Onboarding * Central Location, Phoenix, Arizona, United States, 85042 * Sales Quality ... service. The position is not directly responsible for a budget. How You'll Be Rewarded: We offer a ...
Owner Onboarding
Phoenix, AZ · On-site
Owner Onboarding * Central Location, Phoenix, Arizona, United States, 85042 * Sales Quality ... service. The position is not directly responsible for a budget. How You'll Be Rewarded: We offer a ...
Product Owner
Chandler, AZ · On-site
C. is looking for a Product Owner to join their team. The role involves defining and delivering ... of GCP services and cloud architecture fundamentals, including networking (VPCs, IAM, load ...
Product Owner
Chandler, AZ · On-site
C. is looking for a Product Owner to join their team. The role involves defining and delivering ... of GCP services and cloud architecture fundamentals, including networking (VPCs, IAM, load ...
Product Owner Manager
Globe, AZ · On-site
The Product Owner is focused on looking after the execution, planning, growth and sustaining parts ... Work with product management and a development team to deliver features and services that solve ...
Product Owner Manager
Globe, AZ · On-site
The Product Owner is focused on looking after the execution, planning, growth and sustaining parts ... Work with product management and a development team to deliver features and services that solve ...
Product Owner - ServiceNow
Mesa, AZ · On-site +1
$105K - $125K/yr
ServiceNow Product Owner Location: Remote (U.S.) Employees who reside within a 60-minute commute of ... We are service and solutions professionals, supporting organizations of all sizes from coast to ...
Product Owner - ServiceNow
Mesa, AZ · On-site +1
$105K - $125K/yr
ServiceNow Product Owner Location: Remote (U.S.) Employees who reside within a 60-minute commute of ... We are service and solutions professionals, supporting organizations of all sizes from coast to ...
Product Owner - ServiceNow
Mesa, AZ · On-site +1
$105K - $125K/yr
Description ServiceNow Product Owner Location: Remote (U.S.) Employees who reside within a 60 ... We are service and solutions professionals, supporting organizations of all sizes from coast to ...
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Product Owner - ServiceNow
Mesa, AZ · On-site +1
$105K - $125K/yr
Description ServiceNow Product Owner Location: Remote (U.S.) Employees who reside within a 60 ... We are service and solutions professionals, supporting organizations of all sizes from coast to ...
Product Owner - ServiceNow
Mesa, AZ · On-site +1
ServiceNow Product Owner Location: Remote (U.S.) Employees who reside within a 60-minute commute of ... We are service and solutions professionals, supporting organizations of all sizes from coast to ...
Quick apply
Product Owner - ServiceNow
Mesa, AZ · On-site +1
ServiceNow Product Owner Location: Remote (U.S.) Employees who reside within a 60-minute commute of ... We are service and solutions professionals, supporting organizations of all sizes from coast to ...
Product Owner - ServiceNow
Mesa, AZ · On-site
$105K - $125K/yr
Description ServiceNow Product Owner Location: Remote (U.S.) Employees who reside within a 60 ... We are service and solutions professionals, supporting organizations of all sizes from coast to ...
Product Owner - ServiceNow
Mesa, AZ · On-site
$105K - $125K/yr
Description ServiceNow Product Owner Location: Remote (U.S.) Employees who reside within a 60 ... We are service and solutions professionals, supporting organizations of all sizes from coast to ...
Data Product Owner
Phoenix, AZ · On-site
Product Owner with Data Analytics Background "Bachelor's degree in Business, Computer Science ... and self-service analytics solutions. • Define KPIs, metrics, and success criteria for data ...
Data Product Owner
Phoenix, AZ · On-site
Product Owner with Data Analytics Background "Bachelor's degree in Business, Computer Science ... and self-service analytics solutions. • Define KPIs, metrics, and success criteria for data ...
AI Technical Product Owner
Phoenix, AZ · On-site
AI Technical Product Owner Job Title: AI Technical Product Owner Location: Phoenix, AZ (Hybrid - 3 ... Define and refine capabilities across Capability Maps, Self-Service Services, Workflow Composer ...
AI Technical Product Owner
Phoenix, AZ · On-site
AI Technical Product Owner Job Title: AI Technical Product Owner Location: Phoenix, AZ (Hybrid - 3 ... Define and refine capabilities across Capability Maps, Self-Service Services, Workflow Composer ...
Product Owner, MarTech
Tempe, AZ · On-site
We are seeking a Marketing Technology Product Owner with deep CMS expertise to drive value across ... Experience within financial services or other regulated industries is preferred. Internal ...
Product Owner, MarTech
Tempe, AZ · On-site
We are seeking a Marketing Technology Product Owner with deep CMS expertise to drive value across ... Experience within financial services or other regulated industries is preferred. Internal ...
Product Owner - ServiceNow
Arizona City, AZ · On-site
$105K - $125K/yr
We are service and solutions professionals, supporting organizations of all sizes from coast to ... This is not a traditional Product Owner role. We are looking for a true ServiceNow product expert ...
Product Owner - ServiceNow
Arizona City, AZ · On-site
$105K - $125K/yr
We are service and solutions professionals, supporting organizations of all sizes from coast to ... This is not a traditional Product Owner role. We are looking for a true ServiceNow product expert ...
Product Owner, MarTech
Tempe, AZ · On-site
We are seeking a Marketing Technology Product Owner with deep CMS expertise to drive value across ... Experience within financial services or other regulated industries is preferred. Internal ...
Product Owner, MarTech
Tempe, AZ · On-site
We are seeking a Marketing Technology Product Owner with deep CMS expertise to drive value across ... Experience within financial services or other regulated industries is preferred. Internal ...
Product Owner, MarTech
Tempe, AZ · On-site
We are seeking a Marketing Technology Product Owner with deep CMS expertise to drive value across ... Experience within financial services or other regulated industries is preferred. Internal ...
Product Owner, MarTech
Tempe, AZ · On-site
We are seeking a Marketing Technology Product Owner with deep CMS expertise to drive value across ... Experience within financial services or other regulated industries is preferred. Internal ...
FVT Service Owner - Unified Loyalty Platform
Globe, AZ • On-site
Globe Telecom, Inc.
Full-time
Posted 23 days ago
Job description
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description The FVT Service Owner is the single accountable Globe owner of the Unified Loyalty Platform (Comarch CLM) as a running service - owning its health, availability, cost, compliance and lifecycle in production. The role owns the relationship between the business that depends on Globe Rewards, the Globe IT teams that host and integrate the platform, and Comarch as the supplying vendor, ensuring the service Globe has committed to is delivered reliably, affordably, safely and sustainably.DUTIES & RESPONSIBILITIES:
Own the service end to end - define the service, its consumers and commitments; maintain and publish service levels and performance reporting; act as the named Globe escalation point for the business, consuming platforms and Comarch.
Run operations and service health - own operational readiness (monitoring/alerting, runbooks, support model, on-call); drive major incident response to restoration with clear business communication; close problems at root cause; manage capacity ahead of campaign peaks.
Manage the Comarch vendor relationship - governance cadence, SLA scorecards, credits and remediation; manage the enhancement/change-request pipeline and acceptance of delivered work; track vendor roadmap, version support windows and licensing.
Steward the platform and its lifecycle - own the Globe-side platform picture (GCP, Kubernetes, AlloyDB, networking, DR/RTO-RPO) with IT Infrastructure; own the release calendar, change and integration governance in run, and the technical debt register through the ULP roadmap.
Engage the business and own the commercials - front door for demand intake and campaign/promo readiness; publish service transparency; own total cost of ownership, run budget, license utilization and cost optimization.
Own risk, knowledge and improvement - service risk register, security/privacy/audit obligations; service knowledge base and vendor knowledge transfer; maintain a prioritized continuous service improvement plan.
TOP 3-5 DELIVERABLES:
Service Levels and Performance Reporting; Major Incident and Problem Resolution; Comarch Vendor Scorecard and Enhancement Pipeline; Release Calendar and Technical Debt Repayment; Run Budget, TCO and License Utilization
KPIs:
Availability vs SLA, MTTD/MTTR; P1/P2 Incident Count and Duration; Change Success Rate, RCA Closure; Comarch SLA Attainment; Run Cost vs Budget, License Utilization; DR Test Results vs RTO/RPO; Technical Debt Retired vs Plan
COMPETENCIES:
IT Service Management (ITIL); Vendor/Partner/Contract Management; Cost Management; Service Continuity & Availability; Cloud Platform Operations (GCP); Integration Architecture; Relationship Management
Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.