ZipRecruiter

Log In

1

Service Leader Jobs in Utah (NOW HIRING)

Kroger

CUSTOMER SVC/DEPT LEADER

Ogden, UT · On-site

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all day-to-day ...

Daniels Health

Customer Service Lead

Salt Lake City, UT · On-site

$59K - $65K/yr

To support our growing customer base and strengthen our customer service leadership capacity, we are looking for a Customer Service Lead to join our team. This role will be pivotal in supporting our ...

Daniels Health

Customer Service Lead

Salt Lake City, UT · On-site

$59K - $65K/yr

To support our growing customer base and strengthen our customer service leadership capacity, we are looking for a Customer Service Lead to join our team. This role will be pivotal in supporting our ...

Daniels Health

Customer Service Lead

Salt Lake City, UT

$59K - $65K/yr

To support our growing customer base and strengthen our customer service leadership capacity, we are looking for a Customer Service Lead to join our team. This role will be pivotal in supporting our ...

Daniels Health

Customer Service Lead

Salt Lake City, UT · On-site

$59K - $65K/yr

To support our growing customer base and strengthen our customer service leadership capacity, we are looking for a Customer Service Lead to join our team. This role will be pivotal in supporting our ...

AutoSavvy

Customer Service Team Lead

Woods Cross, UT · On-site

$22/hr

No weekends What You'll DoTeam Leadership & Department Support * Lead by example and help set the standard for professionalism, accountability, urgency, and customer service * Support the daily ...

AutoSavvy

Customer Service Team Lead

Woods Cross, UT · On-site

$22/hr

No weekends What You'll Do Team Leadership & Department Support * Lead by example and help set the standard for professionalism, accountability, urgency, and customer service * Support the daily ...

AutoSavvy

Customer Service Team Lead

Woods Cross, UT · On-site

$22/hr

No weekends What You'll Do Team Leadership & Department Support * Lead by example and help set the standard for professionalism, accountability, urgency, and customer service * Support the daily ...

Pep Boys

Lead Customer Service Advisor

Sandy, UT · On-site

$11 - $18/hr

This role is designed for a high-performing service professional who combines strong customer focus, leadership presence, and operational accountability. The CSL supports daily service center ...

Burlington Stores

Customer Service Lead - Part-Time

UT · On-site

$15.50/hr

If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead ! Overview:

Pep Boys

Lead Customer Service Advisor

Sandy, UT · On-site

$11 - $18/hr

This role is designed for a high-performing service professional who combines strong customer focus, leadership presence, and operational accountability. The CSL supports daily service center ...

Pep Boys

Lead Customer Service Advisor

Sandy, UT

$11 - $18/hr

This role is designed for a high-performing service professional who combines strong customer focus, leadership presence, and operational accountability. The CSL supports daily service center ...

previous page

Showing results 41-60

All JobsService Leader JobsService Leader Jobs in Utah

Service Leader information

See Utah salary details

$7

$18

$34

How much do service leader jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for service leader in Utah is $18.42, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $18.37 per hour, depending on experience, location, and employer.

What is the difference between Service Leader vs Customer Service Manager?

AspectService LeaderCustomer Service Manager
Required CredentialsRelevant certifications, experience in service deliveryCustomer service certifications, management experience
Work EnvironmentTeam leadership, operational oversight in service settingsSupervising customer service teams, handling client issues
Employer & Industry UsageUsed across hospitality, retail, healthcare industriesCommon in retail, telecom, hospitality sectors
Search & Comparison IntentUnderstanding roles in service deliveryComparing management roles in customer service

The Service Leader and Customer Service Manager roles both focus on delivering excellent service, but the Service Leader often emphasizes operational leadership and team coordination in service environments, while the Customer Service Manager typically manages customer interactions and resolves client issues. Both roles require relevant experience and certifications, and are prevalent across similar industries such as retail, hospitality, and healthcare. Understanding these distinctions helps job seekers and employers align expectations and responsibilities effectively.

What does a service leader do?

A service leader oversees customer service operations within an organization, ensuring high-quality service delivery and customer satisfaction. They manage staff, develop service protocols, and use performance metrics to improve efficiency and client experience.

What is the role of a service leader?

A service leader oversees customer service operations within an organization, ensuring high-quality service delivery and customer satisfaction. They manage staff, develop service strategies, and often use performance metrics to improve efficiency and effectiveness.

What cities in Utah are hiring for Service Leader jobs?

Cities in Utah with the most Service Leader job openings:

Service Leader jobs near you
Infographic showing various Service Leader job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,321 per year, or $18.4 per hour.

CUSTOMER SVC/DEPT LEADER

Midvale, UT

Smith's Food and Drug
Retail • 5 - 10K employees
Learn more about Smith's Food and Drugexternal

Full-time

Re-posted 17 days ago

Smith's Food and Drug rating

6.0

Company rating: 6.0 out of 10

Based on 306 frontline employees who took The Breakroom Quiz

61st of 124 rated grocery stores

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all day-to-day functions, duties and activities for the Front-end department. Responsible for the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Minimum

  • Effective communication skills
  • Knowledge of basic math (counting, addition, and subtraction)
  • Ability to handle stressful situations
  • Retail or Customer Service experience
  • Promote trust and respect among associates.
  • Communicate company, department, and job specific information to associates.
  • Collaborate with associates and promote teamwork to help achieve company/store goals.
  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
  • Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
  • Monitor and control supply expenses for the department.
  • Manage cash control, sales and cash items and records for the store.
  • Manage the scheduling of Front-end associates to provide adequate department coverage.
  • Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
  • Develop and implement a department business plan to achieve desired results.
  • Create and execute sales promotions in partnership with store management.
  • Implement the period promotional plan for the department.
  • Stay current with present, future, seasonal and special ads.
  • Monitor and control expenses for the department.
  • Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory. 
  • Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
  • Plan, organize and supervise the inventory process.
  • Train department associates on inventory/stocking and Computer Assisted Ordering. 
  • Adhere to all food safety regulations and guidelines.
  •  Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
  •  Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
  • Notify management of customer or employee accidents. 
  • Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
  • Oversee and manage the efficient operations of all functions and activities of the Front-end. 
  • Adhere to all local, state and federal laws, and company guidelines.
  • Assists management in the supervision and coaching of front end associates in the performance of their duties. 
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

What Smith's Food and Drug employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply