You are empowered to take care of the customer and have an active role in the service lane. Minimum ... Become an expert on product knowledge to assist with customer questions. * Meet or exceed targeted ...
You are empowered to take care of the customer and have an active role in the service lane. Minimum ... Become an expert on product knowledge to assist with customer questions. * Meet or exceed targeted ...
You are empowered to take care of the customer and have an active role in the service lane. Minimum ... Become an expert on product knowledge to assist with customer questions. * Meet or exceed targeted ...
Quick apply
You are empowered to take care of the customer and have an active role in the service lane. Minimum ... Become an expert on product knowledge to assist with customer questions. * Meet or exceed targeted ...
Lane Server
Virginia Beach, VA · On-site
$2.13 - $12/hr
... service that has them returning again and again. If you're team-oriented and great with people, you ... Check back with guests routinely * Assist guests with all questions, requests, and issue resolution
Quick apply
Lane Server
Virginia Beach, VA · On-site
$2.13 - $12/hr
... service that has them returning again and again. If you're team-oriented and great with people, you ... Check back with guests routinely * Assist guests with all questions, requests, and issue resolution
Lane Server
Chesapeake, VA · On-site
$2.13 - $12/hr
... service that has them returning again and again. If you're team-oriented and great with people, you ... Check back with guests routinely * Assist guests with all questions, requests, and issue resolution
Quick apply
Lane Server
Chesapeake, VA · On-site
$2.13 - $12/hr
... service that has them returning again and again. If you're team-oriented and great with people, you ... Check back with guests routinely * Assist guests with all questions, requests, and issue resolution
Lane Server
Virginia Beach, VA · On-site
$2.13 - $12/hr
... service that has them returning again and again. If you're team-oriented and great with people, you ... Check back with guests routinely * Assist guests with all questions, requests, and issue resolution
Quick apply
Lane Server
Virginia Beach, VA · On-site
$2.13 - $12/hr
... service that has them returning again and again. If you're team-oriented and great with people, you ... Check back with guests routinely * Assist guests with all questions, requests, and issue resolution
Lane Server
$2.13 - $12/hr
... service that has them returning again and again. If you're team-oriented and great with people, you ... Check back with guests routinely * Assist guests with all questions, requests, and issue resolution
Quick apply
Lane Server
$2.13 - $12/hr
... service that has them returning again and again. If you're team-oriented and great with people, you ... Check back with guests routinely * Assist guests with all questions, requests, and issue resolution
Lane Server
$2 - $14/hr
... service that has them returning again and again. If you're team-oriented and great with people, you ... Check back with guests routinely * Assist guests with all questions, requests, and issue resolution
Quick apply
Lane Server
$2 - $14/hr
... service that has them returning again and again. If you're team-oriented and great with people, you ... Check back with guests routinely * Assist guests with all questions, requests, and issue resolution
Lane Server
$2.13 - $12/hr
... service that has them returning again and again. If you're team-oriented and great with people, you ... Check back with guests routinely * Assist guests with all questions, requests, and issue resolution
Quick apply
Lane Server
$2.13 - $12/hr
... service that has them returning again and again. If you're team-oriented and great with people, you ... Check back with guests routinely * Assist guests with all questions, requests, and issue resolution
Lane Server
Alexandria, VA · On-site
$2 - $14/hr
... service that has them returning again and again. If you're team-oriented and great with people, you ... Check back with guests routinely * Assist guests with all questions, requests, and issue resolution
Quick apply
Lane Server
Alexandria, VA · On-site
$2 - $14/hr
... service that has them returning again and again. If you're team-oriented and great with people, you ... Check back with guests routinely * Assist guests with all questions, requests, and issue resolution
Lane Server
Fredericksburg, VA · On-site
$2.23 - $12/hr
... service that has them returning again and again. If you're team-oriented and great with people, you ... Check back with guests routinely * Assist guests with all questions, requests, and issue resolution
Quick apply
Lane Server
Fredericksburg, VA · On-site
$2.23 - $12/hr
... service that has them returning again and again. If you're team-oriented and great with people, you ... Check back with guests routinely * Assist guests with all questions, requests, and issue resolution
Lane Server
Norfolk, VA · On-site
$2.13 - $12/hr
... service that has them returning again and again. If you're team-oriented and great with people, you ... Check back with guests routinely * Assist guests with all questions, requests, and issue resolution
Quick apply
Lane Server
Norfolk, VA · On-site
$2.13 - $12/hr
... service that has them returning again and again. If you're team-oriented and great with people, you ... Check back with guests routinely * Assist guests with all questions, requests, and issue resolution
Lane Server
$2.13 - $12/hr
... service that has them returning again and again. If you're team-oriented and great with people, you ... Check back with guests routinely * Assist guests with all questions, requests, and issue resolution
Quick apply
Lane Server
$2.13 - $12/hr
... service that has them returning again and again. If you're team-oriented and great with people, you ... Check back with guests routinely * Assist guests with all questions, requests, and issue resolution
Lane Server
Fairfax, VA · On-site
$2 - $14/hr
... service that has them returning again and again. If you're team-oriented and great with people, you ... Check back with guests routinely * Assist guests with all questions, requests, and issue resolution
Quick apply
Lane Server
Fairfax, VA · On-site
$2 - $14/hr
... service that has them returning again and again. If you're team-oriented and great with people, you ... Check back with guests routinely * Assist guests with all questions, requests, and issue resolution
Lane Server
$2.13 - $12/hr
... service that has them returning again and again. If you're team-oriented and great with people, you ... Check back with guests routinely * Assist guests with all questions, requests, and issue resolution
Quick apply
Lane Server
$2.13 - $12/hr
... service that has them returning again and again. If you're team-oriented and great with people, you ... Check back with guests routinely * Assist guests with all questions, requests, and issue resolution
Lane Server
Richmond, VA · On-site
$2.13 - $12/hr
... service that has them returning again and again. If you're team-oriented and great with people, you ... Check back with guests routinely * Assist guests with all questions, requests, and issue resolution
Quick apply
Lane Server
Richmond, VA · On-site
$2.13 - $12/hr
... service that has them returning again and again. If you're team-oriented and great with people, you ... Check back with guests routinely * Assist guests with all questions, requests, and issue resolution
Lane Server
Centreville, VA · On-site
$2.23 - $12/hr
... service that has them returning again and again. If you're team-oriented and great with people, you ... Check back with guests routinely * Assist guests with all questions, requests, and issue resolution
Quick apply
Lane Server
Centreville, VA · On-site
$2.23 - $12/hr
... service that has them returning again and again. If you're team-oriented and great with people, you ... Check back with guests routinely * Assist guests with all questions, requests, and issue resolution
Lane Server
Yorktown, VA · On-site
$2.13 - $12/hr
... service that has them returning again and again. If you're team-oriented and great with people, you ... Check back with guests routinely * Assist guests with all questions, requests, and issue resolution
Quick apply
Lane Server
Yorktown, VA · On-site
$2.13 - $12/hr
... service that has them returning again and again. If you're team-oriented and great with people, you ... Check back with guests routinely * Assist guests with all questions, requests, and issue resolution
Lane Server
Alexandria, VA · On-site
$2 - $14/hr
... service that has them returning again and again. If you're team-oriented and great with people, you ... Check back with guests routinely * Assist guests with all questions, requests, and issue resolution
Quick apply
Lane Server
Alexandria, VA · On-site
$2 - $14/hr
... service that has them returning again and again. If you're team-oriented and great with people, you ... Check back with guests routinely * Assist guests with all questions, requests, and issue resolution
Lane Server
Roanoke, VA · On-site
$2.13 - $12/hr
... service that has them returning again and again. If you're team-oriented and great with people, you ... Check back with guests routinely * Assist guests with all questions, requests, and issue resolution
Quick apply
Lane Server
Roanoke, VA · On-site
$2.13 - $12/hr
... service that has them returning again and again. If you're team-oriented and great with people, you ... Check back with guests routinely * Assist guests with all questions, requests, and issue resolution
Lane Server
$2.13 - $12/hr
... service that has them returning again and again. If you're team-oriented and great with people, you ... Check back with guests routinely * Assist guests with all questions, requests, and issue resolution
Quick apply
Lane Server
$2.13 - $12/hr
... service that has them returning again and again. If you're team-oriented and great with people, you ... Check back with guests routinely * Assist guests with all questions, requests, and issue resolution
Service Lane Assistant information
What is a service lane assistant?
Service Lane Assistants are automotive professionals who help manage the flow of vehicles and customers in a dealership or service center's service lane. They greet customers, check them in for service appointments, and may perform light inspections or vehicle intake tasks. Their role is crucial for ensuring efficient operations by facilitating communication between customers, service advisors, and technicians. Service Lane Assistants also help maintain a clean and organized service area, contributing to a positive customer experience.
What are the key skills and qualifications needed to thrive as a service lane assistant, and why are they important?
To thrive as a Service Lane Assistant, you need basic automotive knowledge, customer service skills, and often a high school diploma or equivalent. Familiarity with dealership management systems, scheduling software, and basic point-of-sale tools is typically required. Strong communication, attention to detail, and a friendly demeanor help build rapport with customers and ensure smooth workflow. These skills are crucial for efficiently managing customer intake, ensuring accurate information, and delivering a positive service experience.
What are the most common challenges faced by a service lane assistant, and how can they be managed effectively?
Service Lane Assistants often encounter challenges such as managing high customer volumes during peak hours and effectively communicating with both customers and service technicians. Staying organized and remaining calm under pressure are key to ensuring smooth workflow and customer satisfaction. Utilizing digital scheduling tools and maintaining clear, proactive communication can help manage these challenges efficiently. Additionally, seeking feedback from experienced team members can provide practical solutions for handling busy periods.
What is the difference between Service Lane Assistant vs Service Advisor?
| Aspect | Service Lane Assistant | Service Advisor |
|---|---|---|
| Credentials | High school diploma or equivalent; basic automotive knowledge | High school diploma; often additional certifications or training in automotive services |
| Work Environment | Service lanes, quick service areas, customer interaction | Service bays, customer service desks, direct customer communication |
| Employer & Industry Usage | Auto dealerships, quick service centers | Auto dealerships, repair shops, service centers |
| Common Search & Comparison | Entry-level, support role in service lanes | Customer communication, service recommendations, sales |
The Service Lane Assistant primarily supports the service process by assisting with vehicle intake and basic tasks, while the Service Advisor interacts directly with customers, explaining repairs and recommending services. Both roles are essential in automotive service environments but differ in responsibilities and customer engagement levels.
What cities in Virginia are hiring for Service Lane Assistant jobs?
Cities in Virginia with the most Service Lane Assistant job openings:
Experienced Automotive Service Advisor
Keller, VA
Preston Ford of Keller
Full-time
Re-posted 7 days ago
Job description
Description
As a Service Advisor with the Preston Automotive Group, you'll be working in our service department to provide a superior customer experience to all of our guests. This position acts as the go-between for Technicians and customers. The Dealership and customer will look to you to explain the Technician's recommendations and suggest necessary maintenance and repair needs to keep the vehicle safe. You are empowered to take care of the customer and have an active role in the service lane.
Minimum 3+ years experience required
 Regardless of your experience, there are specific qualities that all service advisors must share.Â
- Great relationship person
- Fantastic communication skills
- An outward desire to help others
- Incredible attention to detail
- Follows directions
- True to word(following through on all commitments)
- Focus always on the customer
- Always finishes projects
- Great production manager
- Great salesperson
- Smiles even in the worst situations
- Thrives in a structured and process driven environment
- Always sell the value of the service or repair
- Preforms incredible active deliveries
What to expect in this role:
- Minimum 3+ years experience required
- Review your appointments - some may be set by a BDC representative or dealership website.
- Greet and focus on customers when they arrive.
- Perform a vehicle walk-around and inspect every vehicle.
- Provide an estimate of the length of time the service visit will take.
- Follow up with customers on the status of their vehicle via their preferred communication platform.
- Advise customer of recommended maintenance or repair work needed to keep their vehicle safe.
- Communicate frequently with technicians and parts associates.
- Become an expert on product knowledge to assist with customer questions.
- Meet or exceed targeted sales goals.
- Follow up with customers post visit to ensure we met their expectations.
Requirements
What are the requirements for this job?
- Ability to provide an exceptional customer experience
- Drive to achieve personal goals
- Attention to detail
- Communication and organizational skills
- Constant follow up before and after the service visit
- Valid driver's license and an acceptable, safe driving record
- High school diploma or equivalent