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Service Innovation Group Jobs in Pennsylvania (NOW HIRING)

CMI Media Group

Director, Innovation

Philadelphia, PA · On-site

In this role, you will define the strategic vision for innovation, forge partnerships, and lead a ... CMI Media Group, a WPP company, is a full-service media agency focused solely on health, wellness ...

Pwc

Pricefx Implementation Lead - Manager

Pittsburgh, PA

$99K - $232K/yr

... Product Innovation group, focusing on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. Within our Commercial & Service Excellence ...

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Service Innovation Group information

What is the difference between Service Innovation Group vs Customer Experience Specialist?

AspectService Innovation GroupCustomer Experience Specialist
CredentialsTypically requires a degree in business, marketing, or related fieldsOften requires customer service or marketing certifications
Work EnvironmentCorporate offices, innovation labs, client sitesRetail, call centers, corporate offices
Industry UsageUsed across various industries focusing on service design and innovationPrimarily in retail, hospitality, and service sectors

Service Innovation Group focuses on developing new service strategies and improving customer experiences through innovation initiatives. Customer Experience Specialists handle direct customer interactions, ensuring satisfaction and resolving issues. While both roles aim to enhance customer relations, Service Innovation Group works on strategic improvements, whereas Customer Experience Specialists focus on day-to-day customer interactions.

Service Innovation Group jobs near you
Infographic showing various Service Innovation Group job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Head of Service & Solutions, Atlantic US

Grundfos

Allentown, PA • On-site

$97K - $154K/yr

Full-time

Medical, PTO

Re-posted 2 days ago

Key responsibilities

  • Develop and execute a strategic plan to achieve sales targets and profitable growth for the Service and Aftermarket business across the Atlantic US.

  • Lead service innovation efforts in IIoT and remote monitoring, aligning with Global Service to leverage tools, processes, and best practices worldwide.

  • Build and implement a comprehensive Grundfos Authorized Service Partner program to extend service reach and quality.

Job description

Service
Head of Service & Solutions, Atlantic US
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Job Description
Are you a strategic service leader passionate about driving aftermarket growth and building a customer-centric team? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.
As our new Head of Service & Solutions, Atlantic US, you will be leading the overall strategy, growth, and management of the Service & Aftermarket business across the Atlantic US, developing regional service strategies, identifying growth opportunities, and driving commercial standardization to optimize revenue, profit, and service quality.
You'll be part of a diverse, supportive and inclusive culture that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.
This position follows an on-site work model and will be based out of our Allentown, PA service center.
What you will be doing
As a key part of the Americas Service & Solutions team, you'll create impact by building a high-performing, customer-centric service organization that delivers profitable growth while advancing Grundfos's Strategy 2025 and pioneering IIoT-driven service innovation.
Your main responsibilities are to:
  • Develop and execute a strategic plan to achieve sales targets and profitable growth for the Service and Aftermarket business across the Atlantic US (Maine to South Carolina) area.
  • Lead service innovation efforts in IIoT (Industrial internet of things) and remote monitoring, aligning with Global Service to leverage tools, processes, and best practices worldwide.
  • Build and implement a comprehensive Grundfos Authorized Service Partner program to extend service reach and quality.
  • Collaborate with pump sales and regional service organizations to maximize revenue and profit potential across all service offerings.
  • Establish performance metrics and drive continuous improvement, while developing an organization and processes that support strategic growth in service quality.
  • Participate in large claim resolution and develop warranty policy processes that align with overall Grundfos standards.
  • Collaborate with Group & Regional Service to set continuous-improvement performance metrics while contributing to regional priorities as an active member of the Regional Service leadership team.

What makes you a great fit
Above all, you are a results-driven service leader with strong business acumen, mechanical and electrical expertise, and the ability to build engagement across your team while delivering strategic growth. We would also imagine that you have:
  • A Bachelor's degree in a technical field OR equivalent experience.
  • Minimum 3 years' experience leading an Aftermarket/Service function.
  • Demonstrated ability to grow a business or segment.
  • Proven negotiation and resolution management skills.
  • Ability to travel approximately 30% annually (domestic and international) with a valid passport and driver's license.

It is a plus if you also:
  • Knowledge of pumps and rotating equipment in industrial applications.
  • Experience auditing for ISO (or similar compliance related) standards (ISO 18001/14001/9001).
  • Experience working in a global environment within an international matrix organization.

Why you will love working here
We care! Day to day, you can look forward to:
  • A working environment built around your needs, with flexible hours, home working opportunities and parental support.
  • Annual bonuses, health insurance and a strong focus on well-being activities.
  • Three days' additional paid leave for volunteering in your community.
  • Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

The salary range for this position is $97,300 - $154,890. Individual pay will be determined based on market location and the candidate's profile. The range listed is just one component of Grundfos's total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc. Grundfos salary rates are benchmarked and reflect the target for new hire salaries for the position in Allentown, PA.
Qualified candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.
We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.
To get to know us better, follow us on LinkedIn or YouTube. Check out Meet our people to get to know some of your future colleagues and why they love working at Grundfos.
Grundfos is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Our hiring decisions are based on qualifications, merit, and business needs. We encourage individuals of all backgrounds to apply. Learn more about your rights as an applicant. If you require an accommodation to complete your application or interview, please contact hrservices@grundfos.com. We are committed to providing a fair and accessible hiring process.
Are you ready to unlock possibilities at Grundfos? Apply today!
We look forward to hearing from you.
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Information at a Glance
Job details
Workplace: Onsite Position
Job Location: Allentown, Pennsylvania, United States | Philadelphia, Pennsylvania, United States
Contract Type: Full-Time
Employment Type:

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