We are UMG, the Universal Music Group. We are the world's leading music company. In everything we ... Including 100% coverage for out-patient in-network mental health services * Fertility coverage for ...
We are UMG, the Universal Music Group. We are the world's leading music company. In everything we ... Including 100% coverage for out-patient in-network mental health services * Fertility coverage for ...
We are UMG, the Universal Music Group. We are the world's leading music company. In everything we ... Including 100% coverage for out-patient in-network mental health services * Fertility coverage for ...
We are UMG, the Universal Music Group. We are the world's leading music company. In everything we ... Including 100% coverage for out-patient in-network mental health services * Fertility coverage for ...
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... exceptional service, innovation, and results. Our team values integrity, collaboration, and ... Blue Rose Consulting Group, Inc.
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Innovation Counsel
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This role will be performed in collaboration with practice group leadership, resource attorneys ... Experience with alternative legal service/managed service providers and models. (example: document ...
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Innovation Counsel
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This role will be performed in collaboration with practice group leadership, resource attorneys ... Experience with alternative legal service/managed service providers and models. (example: document ...
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Innovation Counsel
Los Angeles, CA · On-site
This role will be performed in collaboration with practice group leadership, resource attorneys ... Experience with alternative legal service/managed service providers and models. (example: document ...
New
This role will be performed in collaboration with practice group leadership, resource attorneys ... Experience with alternative legal service/managed service providers and models. (example: document ...
New
This role will be performed in collaboration with practice group leadership, resource attorneys ... Experience with alternative legal service/managed service providers and models. (example: document ...
New
Service Innovation Group information
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What is the difference between Service Innovation Group vs Customer Experience Specialist?
| Aspect | Service Innovation Group | Customer Experience Specialist |
|---|---|---|
| Credentials | Typically requires a degree in business, marketing, or related fields | Often requires customer service or marketing certifications |
| Work Environment | Corporate offices, innovation labs, client sites | Retail, call centers, corporate offices |
| Industry Usage | Used across various industries focusing on service design and innovation | Primarily in retail, hospitality, and service sectors |
Service Innovation Group focuses on developing new service strategies and improving customer experiences through innovation initiatives. Customer Experience Specialists handle direct customer interactions, ensuring satisfaction and resolving issues. While both roles aim to enhance customer relations, Service Innovation Group works on strategic improvements, whereas Customer Experience Specialists focus on day-to-day customer interactions.

Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 23 days ago
Universal Music Group rating
7.8
Based on 8 frontline employees who took The Breakroom Quiz
24th of 65 rated media
Job description
How we LEAD:
UMG is currently seeking a person to fill the role of Royalty Process Innovation Group Manager for the UMG Royalties & Copyright Department. The Royalty Process Innovation Group Manager is responsible for driving process efficiency, automation, and continuous improvement across royalty data workflows. This role partners closely with cross-functional teams to design, build, maintain, and govern automated solutions that support accurate reporting, compliance, and month-end operations. The position plays a key role in innovation, audit readiness, and operational stability within the royalty ecosystem.
How you'll CREATE:
In this role, the Manager will have the following responsibilities:
Process Improvement & Automation:
- Design, build, and maintain automated solutions to streamline royalty data workflows and reporting processes.
- Develop and modify Raw Data Warehouse queries in Business Objects to support operational reporting and analytical needs.
- Build and enhance Power Automate flows to improve efficiency and reduce manual processes.
- Create and maintain Power Query transformations and Power BI visualizations.
- Apply moderate Visual Basic (Excel macros) to support automation initiatives
Testing, Maintenance & Support
- Validate, test, and document all automations prior to deployment
- Perform ongoing monitoring, troubleshooting, and maintenance of existing automations
- Serve as backup support for pre-month-end, month-end, and post-month-end Raw Data Warehouse reporting and data validation tasks within Business Objects.
- Ensure business continuity by maintaining stable and reliable automated processes
Governance, Compliance & Communication:
- Maintain and distribute Raw Data Warehouse notifications via SharePoint, including managing publications
- Assist in ensuring all compliance and control requirements related to Raw Data Warehouse from Business Objects are met
- Support GCH and Pre-GCH digital audit reconciliations
- Collaborate with audit, compliance, and royalty teams to ensure data accuracy and process integrity
Bring your VIBE:
Skills/Abilities:
- Strong analytical and problem-solving skills
- Experience with process automation and data workflows
- Ability to manage multiple priorities in a deadline-driven environment
- Strong attention to detail with a focus on data accuracy and compliance
- Effective communication and collaboration skills across technical and non-technical teams
- Knowledge of UMG Royalty Artist domestic workflow process with experience setting up royalty accounts, article linking, and statement creation preferred
- Must be able to prioritize and delegate staff workload to meet deadlines
- Ability to effectively motivate, teach and manage staff
- Knowledge of TRACS (AS400 systems), Business Objects, and Power Apps preferred
- Ability to meet deadlines and work well under pressure in a fast-paced environment
- Collaborative nature
- Minimum of 3-5 years' experience working in music royalties preferred
Education:
- 4-year college degree preferred
Perks Playlist:
Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren't just values-they're how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):
- Comprehensive medical, dental, and vision coverage
- Including 100% coverage for out-patient in-network mental health services
- Fertility coverage for eligible medical plan participants
- Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
- Student Loan Repayment Assistance and Tuition Reimbursement
- 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
A variety of ways to prioritize much-needed time away from work including:
- Flexible Paid Time Off (PTO) for exempt employees
- 3-weeks PTO for non-exempt employees
- 2-weeks paid Winter Break
- 10 Company Holidays (including Juneteenth and Wellbeing Day)
- Summer Fridays (between Memorial Day and Labor Day)
- Generous paid parental leave for every type of parent
Check out our full overview of benefits on the Perks Playlist page of the career site.
Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.
Universal Music Group is an Equal Opportunity Employer
We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.
Please note, UMG is not enrolled in E-Verify in California and New York, and cannot support employment of candidates whose employer must enroll in E-Verify, for example candidates on STEM-OPT.
For more information, please click on the following links.
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish
Job Category:
Royalties & Copyright
Salary Range:
$74,100 - $92,000
The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.