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Service Engineer Technician Jobs in Alabama (NOW HIRING)

Automated System Design

Field Service Engineer

Madison, AL · On-site

$45K - $65K/yr

Field Service Engineer - Access Control Support Analyst Role Summary The Field Service Engineer ... Direct onsite technicians to support various technical solutions and provide remote guidance for ...

Astrion

Engineering Technician IV

Huntsville, AL · On-site

$28.62 - $31.57/hr

Overview Engineering Technician 4 LOCATION: Redstone Arsenal, Huntsville, AL JOB STATUS: Full-time ... Ability to Obtain Secret TRAVEL: 5% Astrion offers comprehensive services that boost preparedness ...

Astrion

Engineering Technician IV

Huntsville, AL · On-site

Overview Engineering Technician 4 LOCATION: Redstone Arsenal, Huntsville, AL JOB STATUS: Full-time ... Ability to Obtain Secret TRAVEL: 5% Astrion offers comprehensive services that boost preparedness ...

Astrion

Engineering Technician IV

Huntsville, AL · On-site

These services cover a wide range of engineering technicians and trade skills, and professional and management oversight of technical staff contract. REQUIRED QUALIFICATIONS / SKILLS: * Experience in ...

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Service Engineer Technician information

What does a service engineer technician do?

A service engineer technician installs, maintains, and repairs equipment or systems for clients, ensuring proper operation and safety. They troubleshoot issues, perform routine inspections, and may require technical certifications, working often in industrial, medical, or technical environments.

What cities in Alabama are hiring for Service Engineer Technician jobs?

Cities in Alabama with the most Service Engineer Technician job openings:

Field Service Engineer

Automated System Design

Madison, AL • On-site

$45K - $65K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 21 days ago

Key responsibilities

  • Install, update, and maintain access control systems, CCTV cameras, and related hardware.

  • Capture client issues via phone or ticketing systems and guide them through effective resolution.

  • Direct onsite technicians to support technical solutions and provide remote guidance for system installations.

Job description

Job Title: Field Service Engineer – Access Control Support Analyst


Role Summary

The Field Service Engineer provides critical technical support and system maintenance for the ASD Service Desk Commissioning Team. This individual is responsible for managing access control and video surveillance infrastructure, ensuring system integrity, and guiding clients through complex technical resolutions.


Core Responsibilities

  • System Maintenance & Support: Install, update, and maintain Access Control systems, CCTV cameras, and related hardware.

  • Technical Troubleshooting: Capture client issues via phone or ticketing systems and guide them through effective resolution.

  • Field Coordination: Direct onsite technicians to support various technical solutions and provide remote guidance for system installations.

  • Programming: Program panels using tools such as RPS, Compass, and QuickLoader, as well as managing cloud-based GUI programming.

  • Collaboration: Work closely with a multidisciplinary team including Vendors, Technicians, Engineering, and Project Managers.

  • Documentation: Produce system documentation and process manuals to support ongoing operations as required.

Required Qualifications & Skills

  • Communication: Excellent written and spoken English with a focus on high-level customer satisfaction and professional phone etiquette.

  • Soft Skills: Must be courteous, well-spoken, and able to remain calm in high-pressure situations.

  • Technical Proficiency: * Experience with ticketing systems like ServiceNow or Netsuite.

  • Knowledge of standard wiring and client LAN/WAN environments.

  • Proficiency in Windows and Apple operating systems.

  • Familiarity with Google Workspace and video conferencing tools.

  • Background: Ability to pass a mandatory criminal background check.

Preferred Certifications & Experience

  • Security Platforms: DMP, 3X Logic, Axis, Brivo, Salto, S2, PTI, or Hanwha.

  • General IT: CompTIA Network+, Microsoft, Fortinet, Cisco, or ServiceNow certifications.

Specialized Knowledge: Experience with fire systems, life safety, or E911 environments is a significant advantage.


Why ASD?

Founded in 1987, Automated Systems Design, Inc. (ASD) is a nationwide provider of design, engineering, and project management services for workplace technology. Our mission is to help our clients create, manage, and support technology-enabled spaces. We are fortunate to be in such a rapidly evolving and expanding industry; this provides ample opportunities for our business –and the people who make it all possible– to grow. 

Benefits

  • 100% Paid Medical and Dental

  • Up to dollar-for-dollar 401 (k) matching (you are eligible for this after your 90-day waiting period)

  • 15 days of PTO in your first two years and more with tenure 

  • Family 1st motto and belief

  • Promotions and room for growth within


Our People & Culture

ASD’s culture empowers our people to be who they are, contribute honestly, and make a difference individually and collectively. Prioritizing diversity enables us to leverage different ideas and unique perspectives to bring more creative and innovative solutions to everything we do.


Who We Are

ASD® is committed to providing our AASDIs, customers, vendors, and associates with the highest level of professionalism. To do so, our team is trained to embody the following core values and use them as a guide when making decisions every day.


Trust

We are known for our candor and integrity, give our best effort, and expect the best in others.