About the Role The IT Service Desk Associate works well independently or in a group setting providing all facets of computer Service Desk support such as troubleshooting, installations and ...
About the Role The IT Service Desk Associate works well independently or in a group setting providing all facets of computer Service Desk support such as troubleshooting, installations and ...
About the Role The IT Service Desk Associate works well independently or in a group setting providing all facets of computer Service Desk support such as troubleshooting, installations and ...
Quick apply
About the Role The IT Service Desk Associate works well independently or in a group setting providing all facets of computer Service Desk support such as troubleshooting, installations and ...
$58K - $61K/yr
New IT Service Desk Specialist II Fort Hood, TX Apply WELCOME TO COMPTECH Good people. Dedicated People. Hard-working people. CompTech is a service-oriented program management and technical company ...
New
$58K - $61K/yr
New IT Service Desk Specialist II Fort Hood, TX Apply WELCOME TO COMPTECH Good people. Dedicated People. Hard-working people. CompTech is a service-oriented program management and technical company ...
New
Service Desk Agent
Dallas, TX · On-site
$16.75 - $21.50/hr
Service Desk Agent Location: Dallas, TX (Onsite) Job Type: Contract Duration: 6 Months Job Overview ... Ideal for individuals who are adaptable, tech-savvy, and committed to delivering service excellence ...
Service Desk Agent
Dallas, TX · On-site
$16.75 - $21.50/hr
Service Desk Agent Location: Dallas, TX (Onsite) Job Type: Contract Duration: 6 Months Job Overview ... Ideal for individuals who are adaptable, tech-savvy, and committed to delivering service excellence ...
About the role The IT Service Desk Associate works well independently or in a group setting providing all facets of computer service desk support such as troubleshooting, installations and ...
Quick apply
About the role The IT Service Desk Associate works well independently or in a group setting providing all facets of computer service desk support such as troubleshooting, installations and ...
About the role The IT Service Desk Associate works well independently or in a group setting providing all facets of computer service desk support such as troubleshooting, installations and ...
About the role The IT Service Desk Associate works well independently or in a group setting providing all facets of computer service desk support such as troubleshooting, installations and ...
Service Desk Tier 2
Fort Worth, TX · On-site
The Service Desk Tier 2 Tech Support shall be responsible for IT problems or requests that cannot be resolved at the Service Desk Tier 1 level. Tier 2 technicians shall be responsible for responding ...
Service Desk Tier 2
Fort Worth, TX · On-site
The Service Desk Tier 2 Tech Support shall be responsible for IT problems or requests that cannot be resolved at the Service Desk Tier 1 level. Tier 2 technicians shall be responsible for responding ...
Service Desk Technician
Dallas, TX · On-site
$18 - $24/hr
We are looking for a proactive and customer-oriented Service Desk Technician to join our IT support team. The ideal candidate will be responsible for providing exceptional technical support to ...
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Service Desk Technician
Dallas, TX · On-site
$18 - $24/hr
We are looking for a proactive and customer-oriented Service Desk Technician to join our IT support team. The ideal candidate will be responsible for providing exceptional technical support to ...
Service Desk Tier 2
Fort Worth, TX · On-site
Service Desk Tier 2 Tech Support Summary: The Service Desk Tier 2 Tech Support shall be responsible for IT problems or requests that cannot be resolved at the Service Desk Tier 1 level. Tier 2 ...
Service Desk Tier 2
Fort Worth, TX · On-site
Service Desk Tier 2 Tech Support Summary: The Service Desk Tier 2 Tech Support shall be responsible for IT problems or requests that cannot be resolved at the Service Desk Tier 1 level. Tier 2 ...
The Service Desk Manager will initially assess the current environment, ticket queue, processes ... t services. The right candidate will be comfortable operating in a developing environment ...
The Service Desk Manager will initially assess the current environment, ticket queue, processes ... t services. The right candidate will be comfortable operating in a developing environment ...
The Service Desk Manager will initially assess the current environment, ticket queue, processes ... t services. The right candidate will be comfortable operating in a developing environment ...
The Service Desk Manager will initially assess the current environment, ticket queue, processes ... t services. The right candidate will be comfortable operating in a developing environment ...
The Service Desk Manager will initially assess the current environment, ticket queue, processes ... t services. The right candidate will be comfortable operating in a developing environment ...
Quick apply
The Service Desk Manager will initially assess the current environment, ticket queue, processes ... t services. The right candidate will be comfortable operating in a developing environment ...
Description The Service Desk Manager will initially assess the current environment, ticket queue ... t services. The right candidate will be comfortable operating in a developing environment ...
Description The Service Desk Manager will initially assess the current environment, ticket queue ... t services. The right candidate will be comfortable operating in a developing environment ...
Job Title: IT Service Desk Specialist - Level I Location: Joint Base San Antonio-Lackland (JBSA-Lackland), San Antonio, TX (on-site) Supporting: The Defense Health Agency (DHA) **Secret Security ...
Job Title: IT Service Desk Specialist - Level I Location: Joint Base San Antonio-Lackland (JBSA-Lackland), San Antonio, TX (on-site) Supporting: The Defense Health Agency (DHA) **Secret Security ...
The Service Desk Manager will initially assess the current environment, ticket queue, processes ... t services. The right candidate will be comfortable operating in a developing environment ...
The Service Desk Manager will initially assess the current environment, ticket queue, processes ... t services. The right candidate will be comfortable operating in a developing environment ...
Analyst Service Desk 1
San Antonio, TX · On-site
$18.50 - $25.25/hr
Alpha Consulting Corp. is seeking a Service Desk Analyst to provide IT support for users experiencing issues with computer hardware or software. The role involves handling incoming queries ...
Analyst Service Desk 1
San Antonio, TX · On-site
$18.50 - $25.25/hr
Alpha Consulting Corp. is seeking a Service Desk Analyst to provide IT support for users experiencing issues with computer hardware or software. The role involves handling incoming queries ...
Service-Desk with BA
Houston, TX · On-site
Service-Desk with BA Work Location: Houston, TX (Day 1 on-site) Employment Type: 6-Months Contract ... Our teams also drive growth by refining technology driven client experiences that put the users ...
Service-Desk with BA
Houston, TX · On-site
Service-Desk with BA Work Location: Houston, TX (Day 1 on-site) Employment Type: 6-Months Contract ... Our teams also drive growth by refining technology driven client experiences that put the users ...
Service Desk Lead 68939
Dallas, TX · On-site
This is a world where innovation, technology, and deep expertise come together to take our company ... Meet Our Team Join a high-performing Global Service Desk team that serves as the first point of ...
Service Desk Lead 68939
Dallas, TX · On-site
This is a world where innovation, technology, and deep expertise come together to take our company ... Meet Our Team Join a high-performing Global Service Desk team that serves as the first point of ...
This is a world where innovation, technology, and deep expertise come together to take our company ... Meet Our Team Join a high-performing Global Service Desk team that serves as the first point of ...
This is a world where innovation, technology, and deep expertise come together to take our company ... Meet Our Team Join a high-performing Global Service Desk team that serves as the first point of ...
Service Desk Lead 68939
Dallas, TX · On-site
This is a world where innovation, technology, and deep expertise come together to take our company ... Meet Our Team Join a high-performing Global Service Desk team that serves as the first point of ...
Service Desk Lead 68939
Dallas, TX · On-site
This is a world where innovation, technology, and deep expertise come together to take our company ... Meet Our Team Join a high-performing Global Service Desk team that serves as the first point of ...
Service Desk Tech information
Is a service desk technician a good career?
A service desk technician is a viable career option for those interested in IT support, troubleshooting hardware and software issues, and assisting users. It often requires strong communication skills, technical knowledge, and certifications like CompTIA A+; the role can lead to advancement into network administration or cybersecurity positions.
What does a service desk technician do?
A service desk technician provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote tools to resolve problems efficiently.
What cities in Texas are hiring for Service Desk Tech jobs?
Cities in Texas with the most Service Desk Tech job openings:
Full-time IT Service Desk Associate-Hybrid
Plano, TX • On-site
GuideIT
• IT Services • 11 - 50 employees11 - 50 employees
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 25 days ago
Job description
About GuideIT
GuideIT is a US based technology services company Headquartered in Plano, Texas, focused on providing value to its customers by aligning technology with business outcomes, maximizing value through cost management and allowing rapid, proactive response to change. We are looking for a Full-timeIT Service Desk Associate to join our team! Candidate must live in the Dallas/Fort Worth area, be results oriented, highly adaptable and thrive in a team environment centered on mutual trust and respect.
About the Role
The IT Service Desk Associate works well independently or in a group setting providing all facets of computer Service Desk support such as troubleshooting, installations and maintenance. This individual possesses in-depth knowledge and understanding of numerous software packages and operating systems. They are skilled in providing Customer Service and End-User Service Desk Support and can easily identify and resolve technical issues and concerns.The IT Service Desk Associate must be flexible to work a varying shift schedule that may include evenings and weekends.
Primary Duties
Qualifications & Required Skills
Education and Certifications
Position Location
GuideIT is committed to Equal Employment Opportunity. It is the policy of GuideIT to encourage and support equal employment opportunity for all Team Members and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran, or Vietnam era veteran status.
GuideIT is a US based technology services company Headquartered in Plano, Texas, focused on providing value to its customers by aligning technology with business outcomes, maximizing value through cost management and allowing rapid, proactive response to change. We are looking for a Full-timeIT Service Desk Associate to join our team! Candidate must live in the Dallas/Fort Worth area, be results oriented, highly adaptable and thrive in a team environment centered on mutual trust and respect.
About the Role
The IT Service Desk Associate works well independently or in a group setting providing all facets of computer Service Desk support such as troubleshooting, installations and maintenance. This individual possesses in-depth knowledge and understanding of numerous software packages and operating systems. They are skilled in providing Customer Service and End-User Service Desk Support and can easily identify and resolve technical issues and concerns.The IT Service Desk Associate must be flexible to work a varying shift schedule that may include evenings and weekends.
Primary Duties
- Provide first level technical support to end users for technology-related issues
- Experience with Desktop Remote Control tools (i.e., Bomgar, LogMeIn, etc.)
- Experience using an incident tracking system
- Ensure proper documentation for each interaction and escalate when necessary
- Resolve all issues using standard practices, procedures and company-approved troubleshooting tools and workflow processes
- Provide support to investigate data anomalies to determine possible root causes
- Provide solutions and/or recommendations to end user problems reported to Service Desk
- Maintain a working knowledge of the content of the system user and training documentation and manage document changes and version control processes
- As needed, provide support to coach/mentor system functional end user training
- Interested in career advancement within the Information Technology career field
- All candidates must be shift flexible. Night, weekend and/or holiday work will be required
- Will be rated and reviewed in customer satisfaction surveys for delivery of service
- Escalate issues to appropriate parties as necessary
Qualifications & Required Skills
- 1+ years of technical troubleshooting experience
- Strong communication and interpersonal skills
- Microsoft Operating Systems experience: 1+ years of Service Desk support experience in a Microsoft environment that includes Windows XP and Windows 7
- Microsoft Office suites including Office 2003, Office 2007, Office 2010, Office 2013 and Office 365
- Microsoft Applications: Microsoft Outlook, multiple versions
- Experience with Dell, HP or Lenovo hardware (laptops/desktops/printers)
- Experience with other applications such as Active Directory, MFA, etc.
- ITIL training and/or experience
- Previous experience in a call center environment
- Applied experience troubleshooting software and hardware issues on laptops, desktops, printers, mobile devices and phones
Education and Certifications
- High school diploma and/or GED
- Industry-specific certification(s) (e.g., CompTIA A+, Microsoft, HDI, etc.) preferred
Position Location
- Dallas/Fort Worth area-Hybrid
- GuideIT offers competitive pay, performance-based bonuses and 401K with match. Health, dental and vision insurance coverage, paid holidays and paid time off for full-time employees.
GuideIT is committed to Equal Employment Opportunity. It is the policy of GuideIT to encourage and support equal employment opportunity for all Team Members and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran, or Vietnam era veteran status.
About GuideIT
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Plano, TX, US
Year founded
2013