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Service Desk It Jobs in Reston, VA (NOW HIRING)

Essnova Solutions

Service Desk Lead

Washington, DC · On-site

The Service Desk Lead will provide on-site support for DoD OIG's headquarters personnel and remote ... Maintain and provide escalation contact list(s) for all IT services (including subcontractors and ...

ford agency

IT Help Desk Technician

Washington, DC

$51K - $82K/yr

The Ford Agency is actively recruiting for an IT Help Desk Technician for a top DC law firm. This ... Manage and resolve Tier 1 service desk request * Track and resolve service tickets in a timely ...

Koniag, Inc.

Service Desk Team Lead

Washington, DC · On-site

$90K - $110K/yr

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking a Service Desk Team Lead to support KITS and our government customer in Washington, DC. This position requires the candidate ...

kgs

Service Desk Team Lead

Washington, DC

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking a Service Desk Team Lead to support KITS and our government customer in Washington, DC. This position requires the candidate ...

kgs

Service Desk Team Lead

Washington, DC · On-site

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking a Service Desk Team Lead to support KITS and our government customer in Washington, DC. This position requires the candidate ...

Koniag

Service Desk Team Lead

Washington, DC · On-site

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking a Service Desk Team Lead to support KITS and our government customer in Washington, DC. The position is remote. This position ...

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All JobsService Desk It JobsService Desk It Jobs in Reston, VA

Service Desk It information

See Reston, VA salary details

$11

$24

$38

How much do service desk it jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for service desk it in Reston, VA is $24.85, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $28.03 per hour, depending on experience, location, and employer.

What is a Service Desk IT professional?

A Service Desk IT professional is responsible for providing technical support and assistance to users experiencing issues with computer systems, software, and hardware. They serve as the primary point of contact for troubleshooting, problem resolution, and service requests within an organization. Service Desk IT staff may handle tasks such as resetting passwords, resolving connectivity problems, and escalating more complex issues to higher-level technical teams. Their goal is to ensure that IT services run smoothly and efficiently, minimizing downtime for end users.

What are the key skills and qualifications needed to thrive as a Service Desk IT professional?

To thrive as a Service Desk IT professional, you need a solid understanding of computer systems, troubleshooting processes, and customer support, often supported by a degree in IT or relevant certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stress. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What are some common challenges faced in a Service Desk IT role and how can they be managed?

Service Desk IT professionals often encounter challenges such as handling high volumes of support requests, prioritizing urgent issues, and effectively communicating technical information to non-technical users. Time management and strong organizational skills are essential for managing ticket backlogs and meeting service level agreements. Developing excellent customer service skills and staying calm under pressure can help in resolving user concerns efficiently and maintaining positive interactions. Regular training and collaboration with team members can also aid in staying updated with new technologies and troubleshooting techniques.

What is the difference between Service Desk It vs Help Desk Technician?

AspectService Desk ItHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & IndustryIT service providers, large organizationsSmall to medium businesses, tech support firms
Search & Comparison IntentUnderstanding roles, career paths, certificationsTechnical support, troubleshooting skills

Service Desk It typically involves managing IT support requests within an organization, focusing on incident resolution and service management. Help Desk Technicians often handle first-level technical support, troubleshooting hardware and software issues. While both roles require similar certifications and work in support environments, Service Desk It has a broader scope including service management processes, whereas Help Desk Technicians focus more on direct user support.

Is a service desk an IT job?

A Service Desk IT role involves providing technical support and assistance to users, often handling hardware, software, and network issues. It typically requires knowledge of IT tools, troubleshooting skills, and customer service abilities, making it a common entry-level IT position.

What does a service desk IT do?

A Service Desk IT professional provides technical support to users by troubleshooting hardware, software, and network issues. They assist with incident management, service requests, and often use ticketing systems to track and resolve problems efficiently.

What cities near Reston, VA are hiring for Service Desk It jobs?

Cities near Reston, VA with the most Service Desk It job openings:

Service Desk It jobs near you
Infographic showing various Service Desk It job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $51,693 per year, or $24.9 per hour.

Service Desk Manager

General Dynamics Information Technology

Washington, DC • On-site

$110K - $149K/yr

Full-time

Retirement, PTO

Posted 15 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

88th of 226 rated it services

Job description

Share
REQ#: RQ225678Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.

Job Description

Transform technology into opportunity as a Full-Time, On-Site Service Desk Manager supporting classified environments with GDIT. A career in IT means connecting and enhancing the systems that matter most. As a Service Desk Manager, you are a central leader in our executive IT support mission and the driving force behind high-quality service delivery across multiple customer locations nationwide.

At GDIT, people are our differentiator. As a Service Desk Manager, you will ensure that today is safe and tomorrow is smarter by providing operational leadership, staff oversight, and service excellence within a ServiceNow-driven, classified support environment. Our work depends on a Manager who brings professionalism, initiative, and strong technical judgment to a fast-paced mission with extensive opportunities for training, certification, and career growth. When we succeed, you succeedand together our best becomes better.

HOW A SERVICE DESK MANAGER WILL MAKE AN IMPACT

  • Oversee day-to-day operations of the on-site classified help desk, ensuring consistent, secure, and high-quality IT support for all users in a classified environment.
  • Lead, supervise, and support help desk technicians across multiple geographically dispersed sites throughout the United States
  • Manage the full lifecycle of service requests, incidents, and technical issues in ServiceNow, ensuring seamless and compliant IT service delivery.
  • Oversee triage and routing processes, ensuring incoming issues are categorized accurately and assigned to the appropriate technicians.
  • Establish and enforce help desk processes, workflows, and security protocols required for classified operations.
  • Use technical expertise to make informed decisions related to problem resolution, prioritization, and escalation within a secure environment.
  • Provide direct coaching and troubleshooting support to technicians to accelerate issue resolution and enhance technical proficiency.
  • Ensure accurate and comprehensive documentation of all service requests, incidents, and resolutions in ServiceNow.
  • Coordinate service restoration activities to return IT services to normal operation as quickly as possible.
  • Report significant system issues or operational concerns to upper management to ensure visibility and timely response.
  • Monitor, track, and enforce Service Level Agreements (SLAs) to ensure timely resolution of incidents and service requests, taking corrective action when performance trends fall below required thresholds.
  • Drive Continuous Service Improvement (CSI) initiatives by analyzing performance metrics, identifying operational gaps, and implementing process enhancements that elevate service quality and efficiency.

WHAT YOULL NEED TO SUCCEED

  • Required Experience: BA/BS (or equivalent experience), 5+ years of experience
  • Required Technical Skills: CompTIA Security+ (DoD 8570 Compliance) required within 6 months of starting
  • Security Clearance Level: Active Top Secret or DOE Q
  • Citizenship: Must be a U.S. citizen
  • BS/BA
  • ServiceNow experience
  • Excellent customer service skills including experience supporting C-Suite and other VIP levels
  • Location: Full-time, on-site at customer location in Washington, DC.


GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

Work Requirements
Years of Experience

9 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification
Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $110,500 - $149,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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