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Service Desk Analyst Two Jobs in Edgewater, MD (NOW HIRING)

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

$110K - $130K/yr

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

$110K - $130K/yr

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

TEKsystems

Help Desk Analyst

Catonsville, MD

$18 - $19/hr

Description We are seeking a customer-focused Tier 1 Service Desk Analyst to join our managed services support team. This role will serve as the first point of contact for end users and will provide ...

New

TEKsystems

Help Desk Analyst

Catonsville, MD

$18 - $19/hr

Description We are seeking a customer-focused Tier 1 Service Desk Analyst to join our managed services support team. This role will serve as the first point of contact for end users and will provide ...

New

ICF

Service Desk Manager

Washington, DC · Hybrid

Maintain data integrity for reporting and trend analysis. * Coordinate staffing and resource ... * 2+ years of experience designing or operating Tier Zero and AI-enabled self-service capabilities ...

Govcio LLC

Service Desk Lead

Washington, DC · On-site

$81K - $120K/yr

Provides leadership, coaching, and performance oversight for Tier 1/Tier 2 analysts in accordance with contract staffing requirements * Ensures onboarding and training of service desk staff meet ...

The Heritage Foundation

Service Desk Manager

Washington, DC · On-site

$85K - $100K/yr

... 2 technical support to ensure high-quality customer service. The Service Desk Manager mentors and ... Strong troubleshooting, technical, and analytical skills. * Excellent customer service skills and ...

XPERTECHS

Service Desk Specialist

Columbia, MD · On-site

Analyze trends for ways to prevent future problems and alert management to emerging trends in ... least 2 years' recent Service Desk experience to the small or mid-sized business market; or an ...

Saic

Service Desk Manager

Adelphi, MD · On-site

$120 - $160/hr

Oversee Tier I and Tier II ticket management, Queue managers, and Quality Assurance Analysts ... Provide Tier II service desk support for end-user PC, server, mainframe applications, and hardware ...

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All JobsService Desk Analyst Two JobsService Desk Analyst Two Jobs in Edgewater, MD

Service Desk Analyst Two information

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How much do service desk analyst two jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for service desk analyst two in Edgewater, MD is $23.38, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $26.15 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Analyst Two vs Service Desk Analyst One?

AspectService Desk Analyst TwoService Desk Analyst One
CertificationsITIL Foundation, CompTIA A+ITIL Foundation, CompTIA A+
Work EnvironmentHelp desk, remote support, on-siteHelp desk, remote support, on-site
ResponsibilitiesAdvanced troubleshooting, mentoring, ticket escalationBasic troubleshooting, ticket logging, initial support

The Service Desk Analyst Two typically handles more complex issues, provides mentorship, and escalates tickets as needed, whereas the Service Desk Analyst One focuses on basic support and initial troubleshooting. Both roles share similar certifications and work environments, but Service Desk Analyst Two requires more experience and technical skills.

What is a level 2 service desk analyst job description?

A Level 2 Service Desk Analyst handles more complex technical issues than Level 1, often troubleshooting hardware, software, and network problems. They may use remote support tools, document solutions, and escalate unresolved issues to higher-level teams, requiring strong technical skills and knowledge of ITIL processes.

What is the career path of a Service Desk Analyst Two?

A Service Desk Analyst Two typically advances to roles such as Senior Service Desk Analyst, Technical Support Specialist, or IT Support Supervisor, often by gaining experience, technical certifications, and expanding their knowledge of IT systems. Career progression may also include moving into specialized areas like network support, cybersecurity, or IT management. Developing skills in troubleshooting, customer service, and relevant tools can facilitate advancement.

What is the next step after service desk analyst?

The next step after a Service Desk Analyst role often involves advancing to positions such as IT Support Specialist, Systems Administrator, or Network Technician, which typically require additional technical skills or certifications like CompTIA A+ or Network+. Gaining experience, expanding technical knowledge, and developing problem-solving skills are key for career progression in IT support roles.

What job categories do people searching Service Desk Analyst Two jobs in Edgewater, MD look for?

The top searched job categories for Service Desk Analyst Two jobs in Edgewater, MD are:

What cities near Edgewater, MD are hiring for Service Desk Analyst Two jobs?

Cities near Edgewater, MD with the most Service Desk Analyst Two job openings:

Service Desk Analyst Two jobs near you

IT Service Desk Supervisor

Fawkes IDM

Washington, DC • On-site

$110K - $130K/yr

Full-time

Re-posted 15 days ago

Job description

Responsibilities:
  • Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk.
  • Supervising the DC Service Desk team.
  • Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are identified, prioritized and resolved).
  • Scheduling the firm's Service Desk resources as needed to maintain the timely handling of support issues in a 24/7 environment.
  • Providing information and recommendations regarding IT Service Desk staffing levels to the Director of Technology Support.
  • Providing career development guidance to staff and recommending training paths.
  • Performing administrative duties related to the processing of all leave requests, timecards, and annual reviews in a timely manner.
  • Identifying, recommending, and documenting procedures and processing improvements related to IT service delivery and problem resolution.
  • Performing incident trend analysis (Incident Management); making recommendations to the Director of IT Support Services for ways to reduce recurring issues.
  • Reviewing, editing, and maintaining support services knowledge database.
  • Providing feedback to the Training Manager to ensure training programs meet the needs of the firm's end users.
  • Supervising planning and management of location specific projects; i.e., laptop replacement.
  • Collaborating with other Directors, Managers and Supervisors to ensure that departmental and firm projects are completed efficiently.

Requirements
  • Four year college degree required
  • 6+ years experience in providing end-user support; 3+ years supervisory experience in a Help Desk or Service Desk environment.
  • Knowledge and experience with law firm specific applications is required.
  • Previous employment in a law firm or legal department is preferred.
  • Extensive experience in computer and mobile device Operating systems, Application Software, Computer Hardware, Remote Access and Network connectivity.
  • Flexibility to work additional hours, as necessary

Benefits
The anticipated base salary for this position is $110,000 to $130,000
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About Fawkes IDM

Sourced by ZipRecruiter

Fawkes IDM (Individual Development & Management) has the experience to effectively reduce the time you spend on the hiring process. It offers flexible contracts to partner with our clients including Direct Hire Placement, Retained Executive Search, and Consulting models. By combining industry experts with an experienced, Multidisciplinary team, Fawkes IDM is able to evaluate candidates at both a strategic and technical level to deliver exceptional results. ​ Currently specializes in finding and sourcing professionals across financial institutions, health care, retail, operations, consultancies, and more. ​

Industry

Recruiting and staffing services

Company size

1 - 10 Employees

Headquarters location

Philadelphia, PA, US

Year founded

2016

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