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Service Delivery Project Manager Jobs in Oregon (NOW HIRING)

Integrus

Project Manager

Portland, OR · On-site

A passion for mentorship, problem-solving, and delivering thoughtful, community-centered ... service, or other non-merit-based factors, or any other status protected by applicable law. These ...

Everest Consultants, Inc.

project Manager 3

Portland, OR · On-site

$70.96 - $74.19/hr

... and project delivery, and helps ensure the successful adoption of new processes, standards, and services. Success in this role requires strong leadership, communication, stakeholder management ...

FAC Services

Mechanical Project Manager

Portland, OR · On-site

$105K - $160K/yr

The Project Manager will lead major projects, develop client relationships, deliver projects ... service, establishing long-term partnerships, keeping abreast of market trends, and ensuring ...

NICE

Senior AI Project Manager, CX

OR · On-site +1

In this role, you will manage daytoday project delivery, coordinate with technical and business stakeholders, and ensure clear communication across teams. You will help drive execution, manage risks ...

NICE

AI Project Manager, CX

OR · On-site +1

Manage delivery of software and AI-enabled projects under guidance of senior project managers. * Maintaining project plans, schedules, RAID logs, and delivery documentation. * Track project progress ...

Kasisto

Technical Project Manager, Agentic AI Delivery

OR · On-site +1

$110K - $130K/yr

Kasisto is seeking a skilled and versatile Technical Project Manager to work with customers on the ... Experience implementing customer service automation, preferably solutions incorporating AI and ...

Davis Wright Tremaine LLP

Project Manager

Portland, OR · On-site +1

The Project Manager serves as a versatile delivery leader who balances project governance ... At DWT, client service means having empathy for each client's and each lawyer's work and personal ...

NICE

Lead Client Services Project Manager, CX

OR · On-site +1

Lead Client Services Project Manager The Lead Client Services Project Manager is responsible for ... They are accountable for all services delivery for a portfolio of accounts and act as a single ...

NICE

Lead Client Services Project Manager, CX

OR · On-site +1

Lead Client Services Project Manager The Lead Client Services Project Manager is responsible for ... They are accountable for all services delivery for a portfolio of accounts and act as a single ...

Kaeko, Inc.

Architect Project Manager

Hillsboro, OR · On-site

$87K - $116K/yr

At KAEKO we strive for the highest level of customer service throughout the entire project life ... From project kick-off to completion, our team utilizes this approach to deliver projects that ...

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All JobsService Delivery Project JobsService Delivery Project Manager JobsService Delivery Project Manager Jobs in Oregon

Service Delivery Project Manager information

What does a service delivery project manager do?

A Service Delivery Project Manager is responsible for overseeing the planning, execution, and delivery of services to clients or customers, ensuring that projects meet agreed-upon standards and deadlines. They coordinate between different teams, manage resources, and communicate with stakeholders to make sure service commitments are fulfilled. Their role often involves monitoring performance, resolving issues, and implementing improvements to enhance service quality and customer satisfaction. Additionally, they track project progress, manage budgets, and ensure compliance with company policies and client requirements.

What are the key skills and qualifications needed to thrive as a service delivery project manager?

To thrive as a Service Delivery Project Manager, you need expertise in project management, service delivery frameworks (such as ITIL), and a relevant degree or certification like PMP or PRINCE2. Familiarity with project management tools (e.g., Microsoft Project, Jira) and IT service management systems (e.g., ServiceNow) is typically required. Strong communication, problem-solving, and stakeholder management skills set top performers apart in this role. These skills ensure projects are delivered efficiently, client expectations are met, and service quality is consistently maintained.

What are some common challenges faced by service delivery project managers and how can they be addressed?

Service Delivery Project Managers often encounter challenges such as balancing client expectations with operational capabilities, managing cross-functional teams, and ensuring projects are delivered on time and within budget. Effective communication, clear documentation, and proactive risk management are key strategies to overcome these obstacles. Building strong relationships with stakeholders and maintaining flexibility in problem-solving also help ensure smooth project delivery and client satisfaction.

What is the difference between Service Delivery Project Manager vs Service Desk Manager?

AspectService Delivery Project ManagerService Desk Manager
Primary FocusManaging service delivery projects, ensuring client satisfaction, and meeting project goalsOverseeing daily service desk operations, managing support teams, and resolving user issues
CertificationsProject Management Professional (PMP), ITILITIL, HDI Support Center Manager
Work EnvironmentClient-facing, project-based, cross-functional teamsSupport center, help desk, internal IT support teams
Industry UsageIT services, consulting, telecommunicationsIT support, customer service, internal IT departments

The Service Delivery Project Manager focuses on managing specific projects to deliver IT services effectively, while the Service Desk Manager oversees daily support operations. Both roles require ITIL knowledge and strong communication skills but differ in scope and responsibilities.

Service Delivery Project Manager jobs near you

Project Manager

Albany, OR • On-site

McCarl's Technical Services
See more jobs at McCarl's Technical Servicesexternal

Full-time

Re-posted 4 days ago

Job description

General Purpose:
The Project Manager is responsible for planning, executing, and delivering projects on time, within scope, and within budget. This role involves coordinating internal resources across multiple disciplines and third-party vendors, managing project risks, and ensuring alignment with company goals and values. The Project Manager serves as the primary point of contact for stakeholders, facilitating communication, resolving issues, and driving project success through effective leadership and decision-making.
Essential Duties and Responsibilities:
  • Lead the planning and implementation of projects from initiation through completion.
  • Define project scope, goals, deliverables, and success criteria in collaboration with stakeholders.
  • Develop and maintain detailed project plans, schedules, budgets and resource allocations.
  • Coordinate multidisciplinary teams and external contractors to ensure timely and cost-effective delivery of project milestones.
  • Oversee the development of detailed engineering deliverables and ensure compliance with technical specifications and regulatory requirements.
  • Monitor project progress using earned value management (EVM), schedule performance indicators, and cost control tools.
  • Manage changes to the project scope, schedule, and budget using appropriate verification techniques.
  • Identify and mitigate project risks and issues proactively.
  • Communicate effectively with team members, stakeholders, and leadership to ensure transparency and alignment.
  • Serve as the primary point of contact for clients, stakeholders, and senior leadership, ensuring clear communication and issue resolution.
  • Prepare and present regular status reports, dashboards, and post-project evaluations.
  • Ensure projects are delivered on time, within scope, and within budget.
  • Foster a collaborative and high-performance team environment.
  • Ensure compliance with contractual obligations, industry standards, and company policies.
  • Drive continuous improvement by capturing lessons learned and applying best practices to future projects.
  • Monitor construction progress, ensuring adherence to safety standards, quality requirements, and project timelines.

Qualifications:
  • Engineering/Construction background with Industrial experience in the Power, Steel, Chemical or Oil & Gas industries
  • Bachelor's degree (BS/BA) from four-year College/University; and five (5) years related experience or Ten (10) or more years' experience in the Industrial Construction field as a supervisor or manager.
  • Experience in leading the full lifecycle of EPC projects, from concept development through engineering, procurement, construction, and commissioning.
  • Excellent planning, scheduling, and financial management skills.
  • Experience in proposal preparation and estimating.
  • Knowledge in the use of engineering and construction documents, specifications, and drawings.
  • Demonstrate skills critical for managerial success, including leadership, decisiveness, flexibility, sound business judgement and developed personal, analytical and communication skills.
  • Ability to attain, foster, and promote good customer relationships.
  • Ability to read, analyze, and interpret common financial, technical, and legal documents.
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
  • Ability to write presentations that conform to prescribed style and format.
  • Ability to effectively present information to upper management and customers.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Intermediate computer skills in Microsoft Word, Excel, Outlook, Bluebeam (PDF), and Viewpoint (Financial).
  • Basic computer skills in Microsoft PowerPoint, Oracle Primavera Cloud (OPC) or Primavera (P6) scheduling software.
  • Project Management Professional (PMP) certification or similar is preferred.

Physical Requirements: Will regularly sit, use hands/fingers, reach with hands/arms. Will frequently stand, talk/hear, perform repetitive motions. Will occasionally walk, grasp, climb/balance, bend/stoop/kneel/squat/crawl. Lift/Carry up to 20lbs. Push/Pull up to 10lbs. Near & Far vision. Regular travel to project sites, client offices, and other locations is required.
Travel Requirements: This position may at times require extended overnight stays to assigned project locations.
Work Environment: Will regularly be in an office environment with ambient room temperatures, lighting, and traditional office equipment. The position will also frequently be in industrial facilities, construction sites, or fabrication facilities with varying noise levels and environmental conditions. Employees must use personal protective equipment as deemed necessary by industry/construction safety standards and/or company safety policy and procedures. To perform this job successfully, an individual must be able to perform each activity, duty, and responsibility satisfactorily. The requirements listed here are representative of the knowledge, skill, and/or ability required; however, they are not comprehensive. Items may change at any time with or without notice. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

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