Service Delivery Project Manager Jobs in New York

In the Americas, ING’s Wholesale Banking division offers a broad range of innovative financial products and services to domestic and international corporate and institutional clients. When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer. We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

ING Americas follows a hybrid work model, allowing for in-office / work from home flexibility. Hybrid work arrangements vary based on business area. Sound like the kind of place you’d feel at home? We’d love to hear from you.

ING is seeking a highly organized, persistent, and delivery-oriented Infrastructure Project Manager to support a strategic, business-wide initiative in the United States. Reporting to the Head of Infrastructure, Americas, this consultant will translate agreed direction into clear actions, owners, milestones, dependencies, and decisions, and actively drive delivery across locally and globally distributed infrastructure teams. A key priority will be coordinating infrastructure and connectivity work supporting the evolution of ING’s U.S. payments capabilities, including secure and resilient connectivity between central payments technology, ING connection hubs, approved hosting environments, and external financial infrastructure. The target design may involve public cloud, connection-hub locations, a controlled local hosting solution, or a combination of these components. The Head of Infrastructure and appropriate technical and governance stakeholders will determine direction; this role will organize and drive the resulting execution. The consultant will also help coordinate infrastructure-related technology-readiness and remediation activities identified through internal assessments and applicable regulatory guidance. This will allow the role to connect infrastructure delivery with the processes, controls, documentation, evidence, and operational-readiness outcomes required for the broader U.S. strategic initiative. This is first and foremost a project delivery and execution role. Deep technical architecture expertise or deep regulatory subject-matter expertise is not required. The strongest candidate will establish structure quickly, ask the right questions, follow up persistently, remove ambiguity, elevate blockers, and create momentum across teams without relying on direct authority. Experience managing infrastructure or regulatory‑driven technology projects is beneficial but not intended to make the profile overly narrow.

ING Americas Technology supports local business delivery while operating within ING’s global technology model. Much of the infrastructure capability and subject‑matter expertise required for this initiative is distributed across global teams. The U.S. Infrastructure team coordinates local priorities and timelines with global engineering, platform, network, cloud, security, architecture, and operational teams.

• Act as the execution lead for priorities established by the Head of Infrastructure, Americas, converting direction and technical decisions into actionable delivery plans.
• Create and maintain workplans, milestones, owners, dependencies, decision points, risks, issues, and target dates across assigned infrastructure initiatives.
• Proactively follow up on actions and deliverables across local and global infrastructure teams, sustain momentum, and elevate blockers with clear impacts and options.
• Coordinate end-to-end infrastructure delivery for the U.S. payments-connectivity scope, including dependencies across central payments technology, connection hubs, hosting, network, cloud, cybersecurity, environments, testing, operational readiness, and handover.
• Support delivery planning for the hosting and connectivity direction selected by infrastructure leadership, including public cloud, connection-hub locations, and controlled local hosting or data‑center solutions where required.
• Organize working sessions, accurately document decisions and actions, confirm accountable owners, and follow through to closure.
• Maintain an integrated critical path and identify where global approvals, engineering capacity, vendor delivery, control requirements, or technical decisions may affect initiative timelines.
• Coordinate infrastructure testing, connectivity validation, resilience and recovery testing, security validation, production-readiness reviews, cutover planning, and operational handover.
• Help define and document local and global support responsibilities, including service ownership, monitoring, access, change, incident, vendor, and escalation arrangements.
• Drive infrastructure-related technology-readiness and remediation actions by organizing work, identifying required subject‑matter experts, tracking documentation and evidence needs, and escalating impediments to the appropriate decision‑makers.
• Connect infrastructure delivery activities with broader technology‑readiness commitments so that build decisions, controls, documentation, and regulatory‑readiness outcomes remain aligned.
• Maintain clear, traceable records of requirements, decisions, approvals, plans, test results, control evidence, and handover materials.
• Provide concise status reporting to Infrastructure and initiative leadership, clearly distinguishing completed work, current priorities, overdue actions, critical dependencies, decisions required, and support needed.
• Support additional U.S. Infrastructure priorities where strong project organization and cross‑team follow‑through can relieve delivery pressure and improve execution.

• 7+ years of project or program management experience delivering complex technology initiatives in a large, matrixed organization.
• Demonstrated ability to create structure from ambiguity and translate broad objectives into practical plans, owners, milestones, and follow‑up routines.
• A persistent, action‑oriented delivery style with a track record of driving commitments, surfacing blockers, and moving work to closure across teams without direct reporting authority.
• Strong dependency, critical‑path, RAID, decision‑log, action‑tracking, and governance‑management skills.
• Ability to facilitate technical working sessions, capture decisions accurately, ask clarifying questions, and translate technical discussions into executable actions.
• Strong stakeholder management across local and global teams, including the confidence to challenge constructively and raise when progress is at risk.
• Clear written and verbal communication, including concise reporting for senior technology stakeholders.
• Strong documentation discipline and the ability to maintain traceable, review‑ready project records.
• Comfort operating in a regulated financial‑services or similarly controlled environment.
• Working knowledge of project delivery and collaboration tools such as Azure DevOps/Boards, Jira, ServiceNow, Confluence, SharePoint, or comparable platforms.
• Preferred: Experience managing infrastructure, network, cloud, datacenter, platform, connectivity, or operational‑resilience projects.
• Sufficient infrastructure fluency to understand dependencies, challenge timelines, and coordinate technical subject‑matter experts without serving as the solution architect or engineer.
• Experience coordinating globally distributed infrastructure or engineering teams in a matrixed operating model.
• Experience delivering technology initiatives involving regulatory, audit, control‑remediation, documentation, or evidence requirements.
• Familiarity with FFIEC, NYDFS, NIST, ISO 27001, or comparable technology‑control frameworks.
• Experience with payments infrastructure, clearing networks, central‑bank connectivity, or other highly controlled external connectivity is advantageous but not required.
• Relevant project‑management certification such as PMP, PgMP, PRINCE2, or equivalent practical experience.

Hourly Rate: $112-138

ING is a committed equal opportunity employer. We welcome applicants of diverse backgrounds and hire without regard to race, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law. We celebrate these differences and rely upon your unique perspective to innovate and seize new opportunities. Come as you are.

ING Bank does not have a commercial banking license in the U.S. and therefore not permitted to conduct a commercial banking business in the U.S. Through its wholly owned subsidiary ING Financial Services LLC, and its affiliates, it offers a full array of wholesale products such as commercial lending and a full range of FM products and services. We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries.

Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem‑solvers, and forward‑thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow.