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Service Delivery Operations Manager Jobs in Lacey, WA

Bulk Warehouse Services

Operations Manager

Lacey, WA · On-site

$83K - $103K/yr

Our mission is to consistently deliver safe, efficient, innovative and environmentally responsible ... plans that support service commitments and business objectives. Essential Duties and ...

Metro Cruise Services

Operations Manager

Lacey, WA · On-site

$83K - $103K/yr

Our mission is to consistently deliver safe, efficient, innovative and environmentally responsible ... plans that support service commitments and business objectives. Essential Duties and ...

Metro Shore Services, LLC

Operations Manager

Lacey, WA · On-site

$83K - $103K/yr

Our mission is to consistently deliver safe, efficient, innovative and environmentally responsible ... plans that support service commitments and business objectives. Essential Duties and ...

ULINE

Operations Manager

Olympia, WA · On-site

$96K - $160K/yr

... delivery of excellence! Apply your expertise to lead and influence a high-performing team as ... Oversee operations of Uline's Washington branch, including the Warehouse, Customer Service, Sales ...

ULINE

Operations Manager

Tacoma, WA · On-site

$96K - $160K/yr

... delivery of excellence! Apply your expertise to lead and influence a high-performing team as ... Oversee operations of Uline's Washington branch, including the Warehouse, Customer Service, Sales ...

ULINE

Operations Manager

Tacoma, WA · On-site

$96K - $160K/yr

... delivery of excellence! Apply your expertise to lead and influence a high-performing team as ... Oversee operations of Uline's Washington branch, including the Warehouse, Customer Service, Sales ...

ULINE

Operations Manager

Centralia, WA · On-site

$96K - $160K/yr

... delivery of excellence! Apply your expertise to lead and influence a high-performing team as ... Oversee operations of Uline's Washington branch, including the Warehouse, Customer Service, Sales ...

ULINE

Operations Manager

Centralia, WA · On-site

$96K - $160K/yr

... delivery of excellence! Apply your expertise to lead and influence a high-performing team as ... Oversee operations of Uline's Washington branch, including the Warehouse, Customer Service, Sales ...

Uline

Operations Manager

Lacey, WA

$96K - $160K/yr

... delivery of excellence! Apply your expertise to lead and influence a high-performing team as ... Oversee operations of Uline's Washington branch, including the Warehouse, Customer Service, Sales ...

ULINE

Operations Manager

Olympia, WA · On-site

$96K - $160K/yr

... delivery of excellence! Apply your expertise to lead and influence a high-performing team as ... Oversee operations of Uline's Washington branch, including the Warehouse, Customer Service, Sales ...

ULINE

Operations Manager

Lacey, WA · On-site

$96K - $160K/yr

... delivery of excellence! Apply your expertise to lead and influence a high-performing team as ... Oversee operations of Uline's Washington branch, including the Warehouse, Customer Service, Sales ...

ULINE

Operations Manager

Lacey, WA · On-site

$96K - $160K/yr

... delivery of excellence! Apply your expertise to lead and influence a high-performing team as ... Oversee operations of Uline's Washington branch, including the Warehouse, Customer Service, Sales ...

Uline

Operations Manager

Lacey, WA

$96K - $160K/yr

... delivery of excellence! Apply your expertise to lead and influence a high-performing team as ... Oversee operations of Uline's Washington branch, including the Warehouse, Customer Service, Sales ...

ULINE

Operations Manager

Lacey, WA

$96K - $160K/yr

... delivery of excellence! Apply your expertise to lead and influence a high-performing team as ... Oversee operations of Uline's Washington branch, including the Warehouse, Customer Service, Sales ...

Uline

Operations Manager

Lacey, WA

$96K - $160K/yr

... delivery of excellence! Apply your expertise to lead and influence a high-performing team as ... Oversee operations of Uline's Washington branch, including the Warehouse, Customer Service, Sales ...

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Showing results 1-20

All JobsService Delivery Operations JobsService Delivery Operations Manager JobsService Delivery Operations Manager Jobs in Lacey, WA

Service Delivery Operations Manager information

See Lacey, WA salary details

$31.6K

$102.3K

$174.8K

How much do service delivery operations manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for service delivery operations manager in Lacey, WA is $102,307.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,200.00 and $139,400.00 per year, depending on experience, location, and employer.

What is the difference between Service Delivery Operations Manager vs Service Desk Manager?

AspectService Delivery Operations ManagerService Desk Manager
Primary FocusOverseeing end-to-end service delivery and client satisfactionManaging service desk team and incident resolution
ResponsibilitiesEnsuring service quality, process improvement, client communicationStaff management, ticket handling, escalation management
Work EnvironmentCross-departmental, client-facing, strategicHelp desk, technical support, operational
Common CertificationsITIL, PMP, Service Management certificationsITIL, HDI, technical support certifications

The Service Delivery Operations Manager focuses on overall service quality and client satisfaction across multiple teams, while the Service Desk Manager concentrates on managing the help desk team and resolving technical issues. Both roles require ITIL and service management certifications but differ in scope and strategic involvement.

Is a service delivery operations manager a high paying job?

A service delivery operations manager typically earns a competitive salary that varies by industry, location, and experience level. These roles often include management responsibilities, process optimization, and client coordination, which can contribute to higher compensation compared to entry-level positions.

What does a service delivery operations manager do?

A service delivery operations manager oversees the delivery of services to clients, ensuring quality, efficiency, and customer satisfaction. They coordinate between teams, manage processes, monitor performance metrics, and implement improvements to meet organizational goals, often using tools like service management software. Strong leadership, communication skills, and understanding of service standards are essential in this role.

What cities near Lacey, WA are hiring for Service Delivery Operations Manager jobs?

Cities near Lacey, WA with the most Service Delivery Operations Manager job openings:

Service Delivery Operations Manager jobs near you
Infographic showing various Service Delivery Operations Manager job openings in Lacey, WA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $102,307 per year, or $49.2 per hour.

Operations Manager

Lacey, WA • On-site

Bulk Warehouse Services
See more jobs at Bulk Warehouse Servicesexternal

$83K - $103K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 hours ago

Job description

Expected Salary: $83,100 - $103,900 per year.
** NEW SITE START UP SIGN ON BONUS $5,000 **
About us
Metro Ports is an experienced terminal operator and stevedoring company with locations spanning across the country. For generations, we have consistently served the waterfront community through innovative solutions and processes. Our mission is to consistently deliver safe, efficient, innovative and environmentally responsible maritime operational solutions for our customers.
Position Summary
The Operations Manager I provides day-to-day operational leadership for vessel operations at the Grays Harbor terminal, Aberdeen, WA. Reporting to the Sr. Operations Manager, this role directs union labor to ensure safe, efficient, and compliant cargo-handling operations while exercising independent judgment and discretion. The Operations Manager I partners closely with Metro Ports, customers, and external stakeholders to execute operational plans that support service commitments and business objectives.
Essential Duties and Responsibilities
  • Directs and supervises cargo-handling operations on a shift-by-shift basis, including labor allocations, manpower assignments, and hiring needs for vessel operations.
  • Exercises independent judgment and discretion to manage daily work assignments for ILWU labor, holding employees accountable and taking immediate corrective action for non-compliance.
  • Coordinates vessel operations to ensure timely, cost-effective loading and unloading without compromising service quality or customer requirements.
  • Monitors, enters, reviews, and approves operational documentation, including vessel, rail, and payroll records, ensuring accuracy and completion by the end of each shift.
  • Interfaces and communicates with customers, agents, rail companies, PMA, Local ILWU representatives, and pilots' associations to support effective operational execution.
  • Ensures strict compliance with customer cargo handling and cleaning procedures, including requirements related to cargo changes, cargo types, and destinations.
  • Promotes safety awareness and ensure compliance with environmental, safety, and health policies by initiating immediate corrective action and completing injury and incident reports as required.
  • Maintains working knowledge of applicable labor agreements, including PCLCD and PCMSC, and remains aware of labor relations issues to effectively manage organized labor.
  • Prepares and completes accurate shift reports, cargo-handling notes, and required records, routing documentation appropriately by the end of each shift.
  • Establishes and implements operating priorities, procedures, practices, and goals to meet organizational objectives, continuously evaluating operations for improvement.
  • Proactively and reactively engages with customers, ship's crew, agents, port staff, and governmental agencies regarding the most effective methods of operation.
  • Handles labor grievances in an expeditious manner by gathering relevant facts and applying sound judgment and discretion in resolution.
  • Delivers and enforces regulatory compliance training, including PMA, PCLCD, PCMSC, OSHA, port working rules, stowage, hazardous materials, and proper manning requirements.
  • Performs daily and monthly operational and safety compliance inspections to ensure ongoing adherence to standards.
  • Assists with maintenance repair coordination and oversight as needed to support operational readiness.
  • Participates in industry functions and attend meetings as required.
  • Maintains awareness of site security requirements and ensures terminal security procedures are followed.
  • Must be able to work day and night shifts, weekends, and holidays as scheduled.
  • Other duties as assigned by supervisor.

Required Qualifications:
  • Education: High school diploma or equivalent.
  • Experience: 0-3 years- progressively responsible, related, experience, including a background in a position such as Terminal Operations Supervisor/Superintendent.
  • Licenses:
    • Valid driver's license.
    • Must possess or be able to obtain a Transportation Worker Identification Credential (TWIC).
  • Knowledge:
    • Thorough understanding of operating procedures for terminal equipment, including mobile and fixed equipment, ship loaders, ship's gear cranes, locomotives, rail switching, and bulk cargo operations.
    • Working knowledge of Microsoft Office applications, including Excel.
  • Skills:
    • Ability to direct and supervise union labor effectively.
    • Independent judgment and discretion in operational decision-making.
    • Strong planning and organizational skills.
    • Effective verbal and written communication skills.
    • Ability to resolve problems, manage conflict, and handle grievances professionally.
    • Ability to work collaboratively with internal and external stakeholders at all levels.

Preferred:
  • Education: Bachelor's degree in business, Logistics, or a related field.
  • Knowledge:
    • Familiarity with PMA processes and reporting requirements.
    • Understanding of hazardous materials handling and stowage practices.
  • Skills: Ability to adapt to changing operational priorities in a fast-paced terminal environment.

Physical Demands & Work Environment
  • Physical Demands: The physical demands described here represent those that are typically required to perform the essential functions of this position. This role requires the ability to stand, walk, bend, and lift up to 50 pounds. It may involve regular exposure to outdoor environments and active work sites. Use of personal protective equipment (PPE) may be required depending on the task. Some positions may require travel between job sites.
  • Work Environment: Work may be performed in both indoor and outdoor environments, including active job sites with varying weather conditions and potential exposure to noise, dust, and other occupational hazards. Safety protocols and personal protective equipment (PPE) are provided and required as appropriate.

Benefits
  • Paid vacation and holiday pay.
  • Health, dental and vision (employee contribution required).
  • 401(k) with company matching contribution.
  • Bonus eligible.
  • Employee Assistance Program (EAP).
  • Pet insurance (employee contribution required).

Why Join Us
At Nautilus, our people are our most valuable asset. We foster a collaborative, inclusive environment where team members feel valued, supported and empowered to grow with us. Whether you are starting your career or looking for the next step, we are committed to investing in your development, offering clear pathways for advancement, ongoing training and leadership development.
With operating areas across CA, FL, IN, NC, NJ, SC, TX and WA, we continue to impact diverse communities and industries. Nautilus International Holding Corporation and its subsidiaries are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other legally protected status.
If you require reasonable accommodation to apply for a position or to perform the essential functions of a role, please contact HRDept@nautilusintl.com.
This job description is not intended to be an employment contract or guarantee of employment. Employment with Nautilus International Holding Corporation is at-will, meaning either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. This job description may be modified at any time at the sole discretion of the company.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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