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Service Delivery Operations Manager Jobs in Chicago, IL

Essence Community Care

Operations Manager

Chicago, IL · On-site

Monitor program capacity, workflow distribution, productivity, and service delivery requirements ... Complex Case Management & SDoH Expertise Serve as an operational resource and subject matter expert ...

City Wide Jani, Inc.

Operations Manager

Chicago, IL · On-site

$65K - $75K/yr

City Wide Jani, Inc. is seeking an experienced Operations Manager to oversee service delivery, workforce performance, and operational execution across multiple commercial accounts. This role requires ...

Kids for the Future

Operations Manager

Crest Hill, IL · On-site

$80K - $90K/yr

Employee Type FT Description We're looking for an Operations Manager who owns outcomes, strengthens ... Coordinate across teams to ensure seamless execution and consistent service delivery. * Track KPIs ...

Ursitti Enterprises LLC

Operations Manager

Porter, IN · On-site

$70K - $80K/yr

... to ensure seamless project delivery while fostering a positive work environment. Key ... Collaborate with senior management on strategic initiatives, including business growth, service ...

Zoro

Sr Mgr, Returns & Operations

Chicago, IL · Hybrid

Lead post-delivery operations, including returns, replacements, warranty claims, missing or ... and service standards. * Develop business cases and operating requirements for Zoro's current ...

Waste Management

Operations Manager

Gary, IN · On-site

$95K/yr

... services. This role oversees personnel, equipment, and processes to ensure safe, compliant ... while delivering high levels of customer satisfaction. The position drives operational excellence ...

Waste Management

Operations Manager

Gary, IN · On-site

$95K/yr

... services. This role oversees personnel, equipment, and processes to ensure safe, compliant ... while delivering high levels of customer satisfaction. The position drives operational excellence ...

Waste Management

Operations Manager

Gary, IN · On-site

$95K/yr

... services. This role oversees personnel, equipment, and processes to ensure safe, compliant ... while delivering high levels of customer satisfaction. The position drives operational excellence ...

Waste Management

Operations Manager

Gary, IN

$95K/yr

... services. This role oversees personnel, equipment, and processes to ensure safe, compliant ... while delivering high levels of customer satisfaction. The position drives operational excellence ...

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Showing results 41-60

All JobsService Delivery Operations JobsService Delivery Operations Manager JobsService Delivery Operations Manager Jobs in Chicago, IL

Service Delivery Operations Manager information

See Chicago, IL salary details

$29.9K

$96.8K

$165.3K

How much do service delivery operations manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for service delivery operations manager in Chicago, IL is $96,771.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,700.00 and $131,900.00 per year, depending on experience, location, and employer.

What is the difference between Service Delivery Operations Manager vs Service Desk Manager?

AspectService Delivery Operations ManagerService Desk Manager
Primary FocusOverseeing end-to-end service delivery and client satisfactionManaging service desk team and incident resolution
ResponsibilitiesEnsuring service quality, process improvement, client communicationStaff management, ticket handling, escalation management
Work EnvironmentCross-departmental, client-facing, strategicHelp desk, technical support, operational
Common CertificationsITIL, PMP, Service Management certificationsITIL, HDI, technical support certifications

The Service Delivery Operations Manager focuses on overall service quality and client satisfaction across multiple teams, while the Service Desk Manager concentrates on managing the help desk team and resolving technical issues. Both roles require ITIL and service management certifications but differ in scope and strategic involvement.

Is a service delivery operations manager a high paying job?

A service delivery operations manager typically earns a competitive salary that varies by industry, location, and experience level. These roles often include management responsibilities, process optimization, and client coordination, which can contribute to higher compensation compared to entry-level positions.

What does a service delivery operations manager do?

A service delivery operations manager oversees the delivery of services to clients, ensuring quality, efficiency, and customer satisfaction. They coordinate between teams, manage processes, monitor performance metrics, and implement improvements to meet organizational goals, often using tools like service management software. Strong leadership, communication skills, and understanding of service standards are essential in this role.

What cities near Chicago, IL are hiring for Service Delivery Operations Manager jobs?

Cities near Chicago, IL with the most Service Delivery Operations Manager job openings:

Service Delivery Operations Manager jobs near you
Infographic showing various Service Delivery Operations Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $96,771 per year, or $46.5 per hour.

Senior Manager, Logistics & Delivery Operations

Hammond, IN • Remote

Axyde Analytics
See more jobs at Axyde Analyticsexternal

Full-time

Posted 21 days ago

Job description

Location: Remote, United States, with required travel
Position type: Full-time; position contingent upon program activation

Position Summary

Axyde Analytics is seeking a senior logistics and operations leader to oversee the end-to-end movement and delivery of high-value industrial materials under a complex, schedule-sensitive program.

This individual will serve as the company’s central operating owner across material readiness, transportation planning, third-party logistics, controlled-access delivery, documentation, exception management and final physical receipt.

The position requires disciplined coordination across internal quality, contracts, finance and executive teams, as well as external transportation, storage, inspection and delivery providers.

Responsibilities

  • Own the integrated operating plan from release-ready material through documented customer receipt.

  • Develop and maintain shipment schedules, capacity plans, recovery buffers and operating forecasts.

  • Coordinate material readiness, packaging, loading, weight verification, tender and delivery.

  • Manage third-party transportation, warehousing, inspection and final-delivery performance.

  • Establish clear custody, seal, condition, count and handoff controls.

  • Maintain operating dashboards covering schedule, capacity, exceptions, costs and recovery actions.

  • Coordinate delivery appointments and access requirements for controlled or restricted facilities.

  • Lead the response to delays, failed access, damage, shortage, contamination, rejection and redelivery events.

  • Preserve the evidence required for claims, reimbursement, corrective action and contractual notices.

  • Review detention, storage, redelivery, cleanup and other exceptional charges.

  • Develop standard operating procedures, escalation paths and written authorization controls.

  • Ensure that operational responsibilities are clearly assigned and that unresolved risks are elevated promptly.

  • Support commercial negotiations concerning transportation scope, capacity, liability, insurance and accessorial charges.

  • Coordinate with counsel, contracts and finance without independently making unauthorized contractual commitments.

  • Provide executive leadership with concise operating and risk reports.

Qualifications

  • Significant experience managing complex transportation, distribution or supply-chain programs.

  • Demonstrated responsibility for multi-party logistics operations and time-sensitive deliveries.

  • Experience managing carriers, warehouses, inspection providers and other third-party service organizations.

  • Strong knowledge of freight claims, custody records, proof of delivery, cargo liability and transportation insurance.

  • Experience with controlled-access, regulated or Government-related delivery environments preferred.

  • Ability to develop operating procedures, exception protocols and auditable documentation.

  • Strong commercial judgment and experience reviewing transportation rates and accessorial charges.

  • Demonstrated ability to lead urgent operational responses outside normal business hours.

  • Excellent written communication, negotiation and executive-reporting skills.

  • Ability and willingness to travel to operating and customer locations as required.

Success Measures

  • Reliable delivery cadence and recovery capacity.

  • Complete custody and shipment documentation.

  • Timely identification and escalation of operating risk.

  • Effective management of third-party providers.

  • Minimal unplanned cost and preventable delivery failure.

  • Complete evidence supporting physical receipt, claims and corrective action.

  • Clear separation between ordinary operating cost and exceptional or changed-scope cost.