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Service Delivery Operations Manager Jobs in Massachusetts

Apps Associates

Service Delivery Manager

Acton, MA · Remote

This is a client-facing, operational leadership role that requires a blend of strategic thinking, operational management, and excellent communication skills. Key Responsibilities: * Service Delivery ...

Apps Associates

Service Delivery Manager

Acton, MA · On-site

This is a client-facing, operational leadership role that requires a blend of strategic thinking, operational management, and excellent communication skills. Key Responsibilities: * Service Delivery ...

Recruit4HVAC

Operations Manager

South Weymouth, MA · On-site

$90K - $110K/yr

Operations Manager | $90,000 - $110,000 Salaried Location: Southshore MALocal HVAC, Plumbing and ... all service, delivery, office and sales department operationsWorks with and assists in the ...

HUNGRY Marketplace

Operations Manager

Boston, MA · On-site

Manage local vendor and logistics relationships that support daily hub and delivery operations. * Monitor service quality in real time, and proactively flag and resolve operational risk before it ...

tryhungry.com

Operations Manager

Boston, MA · On-site

Manage local vendor and logistics relationships that support daily hub and delivery operations. * Monitor service quality in real time, and proactively flag and resolve operational risk before it ...

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Service Delivery Operations Manager information

What is the difference between Service Delivery Operations Manager vs Service Desk Manager?

AspectService Delivery Operations ManagerService Desk Manager
Primary FocusOverseeing end-to-end service delivery and client satisfactionManaging service desk team and incident resolution
ResponsibilitiesEnsuring service quality, process improvement, client communicationStaff management, ticket handling, escalation management
Work EnvironmentCross-departmental, client-facing, strategicHelp desk, technical support, operational
Common CertificationsITIL, PMP, Service Management certificationsITIL, HDI, technical support certifications

The Service Delivery Operations Manager focuses on overall service quality and client satisfaction across multiple teams, while the Service Desk Manager concentrates on managing the help desk team and resolving technical issues. Both roles require ITIL and service management certifications but differ in scope and strategic involvement.

Is a service delivery operations manager a high paying job?

A service delivery operations manager typically earns a competitive salary that varies by industry, location, and experience level. These roles often include management responsibilities, process optimization, and client coordination, which can contribute to higher compensation compared to entry-level positions.

What does a service delivery operations manager do?

A service delivery operations manager oversees the delivery of services to clients, ensuring quality, efficiency, and customer satisfaction. They coordinate between teams, manage processes, monitor performance metrics, and implement improvements to meet organizational goals, often using tools like service management software. Strong leadership, communication skills, and understanding of service standards are essential in this role.

What cities in Massachusetts are hiring for Service Delivery Operations Manager jobs?

Cities in Massachusetts with the most Service Delivery Operations Manager job openings:

Service Delivery Operations Manager jobs near you
Infographic showing various Service Delivery Operations Manager job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Assistant Operations Manager - Service Delivery

Boston, MA • On-site

Motivate
See more jobs at Motivateexternal

$59K - $63K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Key responsibilities

  • Supervise and train daily operational staff to ensure safety and performance standards are met or exceeded.

  • Develop scheduling, lead daily operational standups, and monitor performance metrics to ensure operational targets are achieved.

  • Utilize performance data to design and modify operational procedures for continuous improvement.

Job description

Is this you?
  • You are a natural leader of people, bringing prior experience successfully supervising and training hourly warehouse and field-based teams
  • You focus on safety while meeting operational targets and looking for ways to "do things better"
  • You are intrigued at impacting the urban environment through active and affordable first-and-last-mile transportation and logistics solutions

If yes, then we have your next career opportunity!
Motivate is seeking a qualified Assistant Operations Manager to ensure efficient daily activities of service delivery operations for Boston's bikeshare system. The assistant operations manager will be responsible for daily supervision of operational staff, empowering employees with resources needed to conduct their duties, working in partnership with all team members to identify and ensure operational improvements are implemented, and otherwise ensuring safety and performance standards are met or exceeded. The starting work schedule for this position is Wednesday - Saturday, 6:00 AM - 4:00 PM (10-hour shifts). Please note that work schedules may be subject to change based on business need.
About the Role
  • Develop scheduling and conduct daily supervision of the service delivery team; ensure the beginning and end of shift process run smoothly
  • Conduct daily supervision and training of employees; monitor performance on shift to ensure the department meets all metrics
  • Lead daily operational standups including shift goals and safety topics, record and report daily operational metrics
  • Utilize performance data to design and modify operational procedures to ensure performance metrics are met and improved
  • Ensure that safety-related and quality control processes are in place and followed

About You
  • You have prior experience in both warehouse and field-based fleet operations, with previous supervisory experience for an hourly operations team, overseeing employees in a union environment and engaging for productivity and success
  • You are a self-starter, thrive in a fast paced, quickly changing environment with strong organizational, analytical, and problem-solving skills
  • You are technology proficient in Microsoft Office Suite and can quickly learn new software
  • You have excellent written and verbal communication skills with a wide range of audiences
  • You have a current driver's license and can meet the Motor Vehicle Record requirements

About Motivate
We are the premier micromobility service operations and infrastructure experts, delivering bikeshare operations management services to many of the nation's largest cities. With decades of agile and scalable fleet development experience, we ensure optimal system performance and the highest level of customer satisfaction available.
Motivate is led by a group of seasoned operational experts, creative leaders, and sustainability-minded teams. At Motivate, exceptional service is our North Star. We take pride in working together to keep communities moving and connected to the work, the play, the people, and the places they love most.
Why Join Our Team
As a Motivate employee, you are a key member of our team responsible for the efficient delivery and performance of bikeshare system operations and support services. We're always looking for new people who aren't afraid to roll up their sleeves to be successful, whether out in the field or working in one of our depots or office locations, to make a difference in our communities.
Transforming cities is more than just changing the way we travel and commute throughout the metropolitan area. At Motivate, we strive to support the communities we operate in by providing employment to those who need it most. We care about your passion, character, and determination to work hard more than your past.
We are seeking dependable, hardworking, team-oriented employees who want to build a career with Motivate and impact the cities in which we live and work. We're looking for candidates who are professional, personable and take pride in their work. Do you thrive off teamwork, a great place to work, and the feeling of a job well done? If so, we'd love to hear from you.
Work Perks
  • Comprehensive medical, dental, and vision plans
  • Life, accidental death, long-term and short-term disability insurance options
  • Paid time off and sick time
  • Paid parental leave
  • 401k retirement plan with company match
  • Annual bike share membership
  • Opportunities for growth

Interested? Apply now!
The above description is not intended to be a comprehensive list of all duties, responsibilities, or qualifications associated with the role. All employees may be required to perform duties outside of their normal responsibilities to accomplish Motivate's mission.
Motivate LLC is an Equal Opportunity Employer. Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, creed, religion, sex, gender, national origin, ancestry, age, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, or any other legally protected status under applicable law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law, as well as individuals who need an accommodation because of pregnancy or their sincerely held religious beliefs. If you require assistance or reasonable accommodation during any aspect of the application process or performance of your job, please contact the People Team or the hiring manager.

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