Service Coordinator Jobs in Springtown, TX (NOW HIRING)

Wilson & Company, Inc., Engineers & Architects, is currently seeking a Senior Field Services Coordinator to support our Railroad Field Services. We are looking for a candidate with great communication skills who enjoys working with a team in a fast-paced environment. This position will oversee the Field Services Coordinators, Utility Inspector Coordinators (UICs) and the Project Field Auditors while ensuring projects are executed safely, efficiently, and on schedule.

Essential Job Functions:

• Assist the Scheduling and Field Services Operations Manager with daily field operations and workload distribution.
• Lead and support field staff in coordinating field services.
• Support communication between field personnel, inspectors, flaggers, contractors, clients, and internal teams.
• Assist with emergency scheduling adjustments and after-hours coordination as needed.
• Support onboarding and training new Utility Inspection Coordinators (UICs).
• Assist with implementation of process improvements and operational efficiencies.
• Ensure compliance with railroad requirements, company procedures, and safety standards.
• Provide clarity for stakeholders.

Responsibilities

• Coordinate daily field activities and team workload assignments.
• Supervise and mentor field staff while providing guidance and support.
• Track project progress and staffing needs across multiple projects.
• Maintain communication with inspectors, railroad representatives, and clients.
• Assist in resolving project conflicts and resource allocation issues.
• Ensure personnel and resources are assigned appropriately.
• Escalate significant operational concerns to the Scheduling and Field Services Operations Manager.
• Participate in project coordination and pre-construction meetings.
• Promote a collaborative and customer-focused team environment.
• Oversight and management of Field Services Coordinators, Utility Inspector Coordinators (UICs) and the Project Field Auditors.
• Ensure UICs are properly trained and qualified for assigned projects.
• Provide Railroad(s) review, input/feedback, and interpretation of policies and guidelines for adherence and improvement.
• Oversee Project Field Auditors and coordinate audit priorities across assigned projects.
• Assign digital and field audits to Project Field Auditors based on project needs, workload, and schedule requirements.
• Review completed digital and field audits for accuracy, completeness, compliance, and required follow-up.
• Generate and distribute audit reports to the Scheduling and Field Services Operations Manager.

Preferred Skills

• Strong leadership and team coordination abilities.
• Excellent organizational and multitasking skills.
• Effective verbal and written communication skills.
• Problem-solving and conflict resolution experience.
• Ability to prioritize competing demands in a fast-paced environment.
• Knowledge of railroad operations, utility inspections, and field services.
• Proficiency with Microsoft Office and scheduling software.
• Strong attention to detail and documentation accuracy.

Preferred Experience

• 10 years of experience in scheduling, operations coordination, utility inspections, railroad services, construction, engineering, or a related field.
• Experience leading or mentoring scheduling staff, coordinators, inspectors, or field personnel.
• Experience coordinating projects with contractors, clients, and railroad personnel.
• Familiarity with project tracking, reporting, and compliance documentation.
• Experience resolving scheduling conflicts and managing resource allocation.
• Knowledge of railroad requirements and operational procedures is preferred.

Job Location:

• Kansas City, MO
• Salina, KS
• Springfield, MO
• Fort Worth, TX
• Phoenix, AZ
• Colorado Springs, CO

Pay Range:

• $60-$70/hr.

Please note that Wilson & Company is not currently sponsoring applicants for work visas.

About Us:

For nearly a century, Wilson & Company, Inc., Engineers & Architects, has provided award-winning engineering, architecture, planning, environmental, surveying, geospatial, and construction management services. With employees across multiple offices in the Midwest, Southwest, Rocky Mountain, and Western regions in the United States, we bring people together to practice their craft, create value, and accomplish great things.

Guided by our purpose, we help clients move from concept to completion, transforming unused spaces into productive places, underutilized facilities into efficient ones, and rural or urban challenges into achievable solutions.

At Wilson & Company, we focus on your specific needs, delivering excellence with lasting Higher Relationships in mind. By employing our core values-discipline, intensity, collaboration, shared ownership, and solutions-we create genuine experiences and lasting connections for our clients, employees, and communities.

We support our employees' success and well-being with a comprehensive benefits package, including options for health insurance, life insurance, disability coverage, paid time off, and retirement savings plans. We are proud to be an EEO employer and maintain a drug-free workplace, conducting pre-employment background checks.

Join us and be part of a culture committed to helping you achieve personal and professional success.