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Service Centre Analyst Jobs in Alberta (NOW HIRING)

Integrity360

L3 SOC Analyst - Calgary

Calgary, AB · On-site

You will contribute to the continuous improvement of the MDR service by supporting the definition ... Strong hands-on experience in Security Operations Centre or MDR environments. * Deep operational ...

Amrize

Market Financial Analyst

Edmonton, AB

ABOUT THE ROLE The Market Financial Analyst provides support for management reporting ... Liaise with Shared Services Centre to ensure collaborative achievement of Finance and Control ...

Freudenberg

Sales Manager

Edmonton, AB · On-site

Planning, directing and evaluating the sales operations as it relates to the service centre * Lead ... Supporting failure analysis investigations * Maintaining a current list of customer names, contacts ...

Bowvalleycollege

Finance Services Analyst

Calgary, AB · On-site

... Centre of Excellence is working to expand space and programs, aimed at graduating four-times as ... exceptional service. Qualifications: Minimum * Bachelor's Degree - Accounting, Business or a ...

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Service Centre Analyst information

What does a service centre analyst do?

A service centre analyst is responsible for managing and resolving customer service issues, often through troubleshooting technical problems, providing support, and ensuring customer satisfaction. They typically use diagnostic tools, maintain records of interactions, and may require knowledge of specific software or hardware systems. The role often involves working in a fast-paced environment and may require strong communication and problem-solving skills.

What is a Service Centre Analyst?

A Service Centre Analyst is responsible for providing technical support and resolving customer or internal issues related to products or services. They often use diagnostic tools, follow established procedures, and communicate effectively to ensure timely problem resolution, typically working in a help desk or support environment.

What is the average salary for a service centre analyst in the US?

The average salary for a service centre analyst in the US is approximately $45,000 to $60,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts or those with specialized skills can earn higher salaries. Certifications and technical proficiency can also influence compensation levels.

What cities in Alberta are hiring for Service Centre Analyst jobs?

Cities in Alberta with the most Service Centre Analyst job openings:

Intermediate Security Operations Center Analyst

Edmonton, AB

Long View Systems
See more jobs at Long View Systemsexternal

CA$60K - CA$79K/yr

Full-time

Re-posted 2 days ago

Key responsibilities

  • Monitor, identify, and validate security events generated from SIEM tools such as Sentinel and ServiceNow.

  • Respond to critical security incidents, coordinate efforts to remediate issues, and communicate updates internally.

  • Provide support for SIEM tool updates, offer security guidance to team members, and work with cloud technologies like Azure, AWS, and Google Cloud Platform.

Job description

Long View. A career that helps you get more out of life.
 
A Long View career helps you get more out of life. We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America's most dynamic IT providers - and we're even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you'll see how our company's core pillars - Integrity, Competence, Value, and Fun - resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!

Are you passionate about IT Security? Are you excited about growing your security career within an innovative company?
 
We are looking for a driven and self-motivated Intermediate Security Operations Centre Analyst for our Calgary, Edmonton, Toronto or Vancouver IGS branches to work in an overnight role! You will act as the main point of security escalation between team members with Integrated Global Services, branches, clients and vendors.  
A Day in the Life:
  • Actively participate in 24x7 operations of the Long View Security Operations Centre
  • Monitor, identify and validate security events generated from Security Information Event Management (SIEM) tools
  • Actively work in monitoring, event and incident management tools like Sentinel and ServiceNow
  • Respond to critical business impacting situations and coordinate the efforts required to engage the proper resources to remediate the issue
  • Coordinate major security incident situations and provide internal communications via email in a timely manor
  • Provide general support for Security Information Event Management (SIEM) tool changes, tweaks, additions and updates within Sentinel and any additional tools leveraged by Long View
  • Provide security guidance to team members across the organization how to best identify, contain and remediate security related incidents
  • Understand complex issues across on-premise, public and private cloud solutions and articulate the impact to higher tier team members
  • Follow and establish process documentation for receipt of security alerts for monitored devices, acknowledge the receipt of the event, opening and/or updating service desk tickets to track the handling of events to resolution and closure, assignment of the ticket to the appropriate owner
  • Work with cloud technologies like Azure, AWS and Google Cloud Platform
  • Fulfill reporting requests that can be pulled from Long View tools
What You Bring:
  • 3+ years of professional experience in incident detection and response, malware analysis, or cyber forensics
  • SC-200 Certification
  • Experience working with MS Defender
  • Extensive experience evaluating, interpreting, and integrating relevant data sources for the purpose of merging network attack analyses with counterintelligence and law enforcement investigations
  • Experience with various IT service management tools including performance monitoring and ITSM solutions
  • Experience with Security Information Event Management platforms like Sentinel, Splunk and Sumo Logic
  • Experience working with incident, problem, change and service requests that follow ITIL framework standards
  • Experience provisioning new client services and working through customer onboarding tasks
  • Proven ability to troubleshoot and resolve technical and procedural issues
  • Strong verbal and written communication which will allow you to communicate effectively to customers in non-technical terms 
  • Ability to react quickly and professionally with a sense of urgency
  • Ability and desire to work on an on-call rotation for 24-hour support
What Makes You Extra Awesome:
  • Intermediate level network and security certifications like the Security+, Network+, SSCP and/or CCNA Security 
Why Work At Long View?
  • Interesting work - Be part of exciting projects while accessing all the latest technologies
  • Career growth - Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
  • RSP plan
$60,835 - $79,847 a year
Expected salary range between $60,835 to $79,847 per annum.
Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View's mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.
 


To help streamline our hiring process, we may use AI-powered tools to support activities such as application review and interview evaluation. These tools assist our team but do not make hiring decisions. We encourage candidates to share their own experiences and perspectives throughout the process so we can get to know the person behind the application. We are committed to fair, transparent, and inclusive hiring practices. If you have questions or need accommodation at any stage, please contact us.
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