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Service Associate Jobs in Hilo, HI (NOW HIRING)

MINIT STOP

Minit Stop Customer Service Associate - Keaau

Keaau, HI · On-site

$16.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary As a Customer Service Associate, you will be an asset to the daily operations by performing both Cashier and Cook duties while delivering excellent customer service. Our Cashiers are the ...

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Service Associate information

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How much do service associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for service associate in Hilo, HI is $17.40, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $18.46 per hour, depending on experience, location, and employer.

What is the role of a service associate?

A service associate is responsible for assisting customers, providing information about products or services, and ensuring a positive experience. They often handle transactions, address customer inquiries, and may use tools like point-of-sale systems or customer management software to perform their duties.

What is the difference between Service Associate vs Customer Service Representative?

AspectService AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require certificationsHigh school diploma or equivalent; often similar certifications
Work EnvironmentRetail, healthcare, banking, hospitality settingsCall centers, retail, banking, service desks
Employer & Industry UsageCommon in retail, healthcare, banking sectorsWidespread across customer-facing industries
Comparison FocusHands-on, in-person service rolesPhone or online customer support

Service Associates typically work directly with customers in person, providing assistance and support in retail, healthcare, or banking environments. Customer Service Representatives often handle inquiries via phone or online, focusing on remote support. Both roles require strong communication skills and similar credentials, but their work settings and interaction methods differ.

What skills do you need to be a service associate?

A service associate needs strong communication and customer service skills to interact effectively with clients. They should also have good organizational abilities, attention to detail, and basic computer skills to handle transactions and record-keeping. Adaptability and a professional attitude are important for success in this role.

What are the most commonly searched types of Service jobs in Hilo, HI?

The most popular types of Service jobs in Hilo, HI are:

What cities near Hilo, HI are hiring for Service Associate jobs?

Cities near Hilo, HI with the most Service Associate job openings:

Service Associate jobs near you
Infographic showing various Service Associate job openings in Hilo, HI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $40,326 per year, or $19.4 per hour.

Customer Service Associate (HELE Bayfront | Part-Time)

Par Pacific

Hilo, HI • On-site

$17.15 - $21.15/hr

Other

Retirement, PTO

Re-posted 17 days ago

Par Pacific rating

8.0

Company rating: 8.0 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

32nd of 86 rated oil and gas companies

Job description

Customer Service Associate (HELE Bayfront | Part-Time)
Posting Start Date: 8/4/26
Job Location (Short): Hawaii, Hilo, Hawaii
HELE Customer Service Associate / Convenience Store Cashier
Salary Range: $17.15 - $21.15 Hourly
$3.00 shift differential eligibility
Work Location: 434 Kamehameha Ave, Hilo, HI 96720
The Opportunity:
Howzit! We are Par Pacific Holdings, Inc., voted Ho'okela Awards 2024 Retail Team of the Year and ranked #1 for 2023 on Hawaii Business magazine's Top 250 list of the state's largest companies by revenue.
This position, in one of our HELE convenience stores, is a great place to set out on a career path. Our retail vision is Super Fast, Crazy Clean, Always Kind. We seek to provide both fuel, food and other conveniences to our local Hawaiian community. We welcome and encourage collaborative innovation from our employees, and you'll become part of a team that embodies heart, integrity, creativity, and respect.
Primary Job Responsibilities:

  • Consistently provide prompt and courteous customer service; may be required to assist customers at the gas pump.
  • Accurately ring up all sales on POS system, comply with all cash handling procedures including other payment types for products sold.
  • Responsible for all cash and other forms of tender, (e.g. coupons, credit card transactions).
  • Comply with company policies and store procedures, including all safety and environmental policies and procedures.
  • Responsible for receiving, stocking & organizing merchandise.
  • Assist in maintaining proper inventory levels and shift audits.
  • Adopt, comply with, and participate in all safety programs and trainings, attend mandatory job-related meeting/trainings as needed.
  • Perform cleaning duties necessary to maintain site cleanliness inside and out, and basic upkeep and/or cleaning of all equipment on the site.
  • Assist with identifying equipment problems and report as needed.
  • Perform all duties with minimal supervision, and may be required to work flexible hours, attend job-related meetings and other duties as assigned.
Note: This description is intended to give you a general overview of the position. Additional responsibilities and opportunities may be identified based on current business needs.
Physical Demands:
  • Ability to stand and/or walk for an entire shift.
  • Ability to see with 20/40 vision (corrective lenses acceptable) in order to see numbers on store inventory levels, items purchased, gas pumps in operation, and problems that may occur with gas pumps.
  • Ability to communicate effectively in English.
  • Ability to follow safety procedures (e.g. respond to safety alarms, contact 911 for emergencies).
  • Frequent reaching overhead, gripping, wrist movements, and finger dexterity required to restock inventory, package items sold, operate POS system, receive payments, issue change, operate gas pumps, wipe pumps, maintain store grounds, and general housekeeping.
  • Frequent squatting and kneeling required for obtaining and/or replenishing items.
  • Ability to push/pull with arms up to a force of 20 pounds (while utilizing a hand-truck).
  • Frequent lifting of 20 pounds or less from floor to waist, overhead, and carry a short distance.
  • Occasionally required to lift up to 50 pounds.
  • Ability to climb a stepladder to stock or retrieve materials and/or place or remove signs.
Note: There may be exposure to gas fumes and solvents, and occasional noise.
Qualifications:
To meet the basic qualifications for this role you will be at least 21 years of age or older and have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship.
Additional qualifications include:
  • High School Diploma or GED preferred.
  • Experience in retail sales and handling cash preferred.
  • Perform basic math accurately.
  • Ability to communicate in English (orally and in writing), including proficient telephone communication skills.
  • Ability to work various shifts as scheduled, and arrive on time.
  • Ability to work with equipment, tools and materials as required.
  • Ability to perform essential duties and work in the conditions as described.

Benefits
Part-time employees working at least 20 hour per week are offered our Employee Assistance Program, can enroll in our company's 401k plan and are able to purchase company stock at discounted prices. Part time employees are also granted 29 hours vacation starting the first day after their 1-year anniversary date. Thereafter, they will accrue vacation bi-weekly based upon years of service.
About Us
We're part of a corporation, which has a presence in Texas, Hawaii, Montana, Wyoming, Washington, and Idaho. This position, in one of our HELE convenience stores, is a great place to set out on a career path in our organization that could lead to Senior Customer Service Associate, Assistant Store Manager, Store Manager, Retail Area Manager, Operations, Marketing and/or Logistics.
Our Retail Operations
We own and operate 90+ retail locations in Hawaii under the HELE brand and 30+ retail locations in Washington and Idaho under the nomnom brand.
Our Headquarters
Par Pacific Holdings, Inc., based in Houston, Texas, owns, manages, and maintains interests in energy and infrastructure businesses. We are a growing energy company focused on renewable and conventional fuels in the Western United States. Par Pacific also owns 46% of Laramie Energy, LLC, a natural gas production company with operations and assets concentrated in Western Colorado. Our common stock is publicly traded on the NYSE under the trading symbol "PARR".
Our Refineries and Logistics Operations
We own and operate refineries in Hawaii, Montana, Washington, and Wyoming, with total operating throughput capacity of over 219 Mbpd. Par Pacific owns and operates one of the largest energy networks in Hawaii with 94,000 bpd of operating refining capacity, a logistics system supplying the major islands of the state and 90 retail locations. In the Pacific Northwest and the Rockies, Par Pacific owns and operates 125,000 bpd of combined refining capacity and related multimodal logistics systems.
Par Pacific is an Equal Opportunity Employer
Par Pacific prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information or any other status protected by applicable law.
Note: Par Pacific will not accept calls from third-party recruiters. All candidates are required to apply through this web posting.

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