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Service Advisor Writer Jobs in Georgia (NOW HIRING)

Car Guys Inc.

Automotive Service Writer

Lagrange, GA · On-site

$65K - $105K/yr

Automotive service advisor, Automotive Service writer, Automotive dealership service writer, Automotive dealership service advisor, Auto service writer, auto service advisor, auto advisor, auto ...

Car Guys Inc.

Automotive Service Writer

Brunswick, GA

$65K - $127K/yr

Automotive service advisor, Automotive Service writer, Automotive dealership service writer, Automotive dealership service advisor, Auto service writer, auto service advisor, auto advisor, auto ...

Paul Thigpen Ford Lincoln

Service Writer

Vidalia, GA · On-site

Service Writer / Service Advisor We're looking for an experienced, customer-focused Service Writer to join our growing team. The ideal candidate is a skilled communicator with a passion for ...

Hutchinson Kia of Macon

Service Advisor

Macon, GA · On-site

We are looking for a Service Advisor to join our team! The right candidate will have automotive ... Ability to read, write and speak English fluently * Ability to concentrate and accomplish tasks ...

Hutchinson Ford of Forsyth

Service Advisor

Forsyth, GA · On-site

We are looking for a Service Advisor to join our team! The right candidate will have automotive ... Ability to read, write and speak English fluently * Ability to concentrate and accomplish tasks ...

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Service Advisor Writer information

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How much do service advisor writer jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for service advisor writer in Georgia is $20.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $22.74 per hour, depending on experience, location, and employer.

What is a service advisor writer?

A Service Advisor Writer is a professional who acts as a liaison between customers and the service department in automotive dealerships or repair shops. They are responsible for understanding the customer's vehicle concerns, accurately documenting them, and communicating repair or maintenance needs to technicians. Additionally, Service Advisor Writers provide estimates, explain recommended services, and keep customers updated on the status of their vehicles. Their goal is to ensure a positive customer experience and efficient service workflow.

How does a service advisor writer typically collaborate with technicians and customers throughout the repair process?

A Service Advisor Writer acts as a crucial liaison between customers and the service department. They begin by gathering detailed information from customers about vehicle issues, then communicate these concerns clearly to technicians, ensuring accurate diagnostics and repair. Throughout the process, they keep customers updated on progress, explain technical findings in understandable terms, and obtain approvals for additional work if needed. Effective collaboration and communication skills are essential for managing expectations and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as a service advisor writer, and why are they important?

To thrive as a Service Advisor Writer, you need strong automotive knowledge, customer service skills, and typically a high school diploma or automotive certification. Familiarity with dealership management systems (DMS), repair order software, and scheduling tools is usually required. Excellent communication, active listening, and problem-solving abilities help build trust with customers and coordinate effectively with technicians. These skills ensure efficient service operations, customer satisfaction, and repeat business in a competitive automotive environment.

What is the difference between Service Advisor Writer vs Service Writer?

AspectService Advisor WriterService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; certifications like ASE or manufacturer-specific training
Work EnvironmentAutomotive service departments, dealerships, repair shopsAutomotive service departments, dealerships, repair shops
Job ResponsibilitiesCommunicates repair needs, estimates costs, writes repair orders, liaises with technicians and customersPrepares repair orders, documents customer concerns, coordinates with technicians, manages service flow

Both roles involve customer communication and repair documentation, often overlapping in daily tasks. The Service Advisor Writer typically emphasizes customer interaction and sales, while the Service Writer focuses more on administrative duties. However, in many workplaces, these titles are used interchangeably, and responsibilities may vary based on the employer.

How does a service advisor writer get paid?

A service advisor writer typically earns a combination of a base salary and commissions or bonuses based on sales, service upsells, or customer satisfaction. Compensation can also include performance incentives and benefits, with pay structures varying by employer and location.
Service Advisor Writer jobs near you
Infographic showing various Service Advisor Writer job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,381 per year, or $20.4 per hour.

Automotive Service Writer

ASX Auto Repair

Warner Robins, GA • On-site

$12 - $18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Auto Service Experts | Warner Robins, GA | Full-Time
About Us
Auto Service Experts is a trusted, local auto repair shop in Warner Robins, GA, dedicated to providing honest diagnostics and quality workmanship. With a team of experienced technicians, we have over 60 years of combined experience in keeping our community's vehicles running smoothly. We pride ourselves on building lasting relationships with our customers through transparent service and integrity, offering everything from routine maintenance to complex engine work.
Job Overview
We are looking for a personable, motivated Automotive Service Writer to be the primary point of contact for our valued customers. In this crucial front-desk role, you will be the liaison between our customers and our expert technicians, ensuring a seamless and satisfactory repair experience. Your ability to communicate complex technical information clearly and manage a busy workflow will be key to your success and our continued customer satisfaction.
Responsibilities
  • Promptly greet customers in person and handle telephone inquiries in a courteous and friendly manner.
  • Listen attentively to customers' descriptions of vehicle symptoms and concerns, asking clarifying questions to accurately document issues on repair orders.
  • Provide clear, jargon-free explanations of recommended services, repair processes, costs, and timelines to manage customer expectations effectively.
  • Develop accurate estimates for parts and labor, obtain customer approval for all work, and process payments upon job completion.
  • Coordinate and schedule service appointments efficiently, ensuring a balanced workload for our technicians.
  • Monitor the progress of all work in progress, promptly notifying customers of any changes, delays, or additional work needed.
  • Work closely with the technicians to ensure all necessary materials are available and information is accurately relayed.
  • Handle customer complaints reasonably and professionally, demonstrating empathy and a commitment to resolving issues and building loyalty.
  • Maintain accurate customer and vehicle records using our shop management computer system.

Qualifications & Skills
  • Proven experience in an automotive customer service, sales, or service advisor/writer role is required.
  • Strong technical knowledge of automotive components and maintenance schedules, or the demonstrated ability to quickly learn the specifics of our services.
  • Exceptional interpersonal, verbal, and written communication skills.
  • Proficiency in computer applications, including MS Word/Excel and industry-specific shop management software.
  • Excellent organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
  • Strong problem-solving abilities and a patient disposition to resolve conflicts and manage difficult conversations.
  • A valid driver's license and clean driving record are preferred.

Compensation & Benefits
We offer competitive compensation (salary is commensurate with experience and qualifications, with an average hourly range in the area of $12-$18/hr,).
Our comprehensive benefits package may include:
  • Health, Dental & Vision Insurance
  • Paid Time Off (PTO) / Vacation
  • Retirement Plan options (e.g., 401K plan + match)
  • Employee discounts on parts and services
  • Ongoing training and professional development assistance

How to Apply
If you have a passion for vehicles and a commitment to delivering superior customer service, we encourage you to apply! Please submit your resume and a cover letter detailing your relevant experience to the link on this job board or directly to our shop manager.

Apply