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Service Advisor Writer Jobs in California (NOW HIRING)

RPM Auto Center

Service Advisor Writter

Irwindale, CA · On-site

$60K - $140K/yr

As a Sales Service Advisor and writer, you'll work alongside an incredible team with a general manager who are here to support you. With a team of 4-5 skilled technicians and a quality control porter ...

RPM Auto Center

Service Advisor Writter

Irwindale, CA · On-site

$70K - $150K/yr

As a Sales Service Advisor and writer, you'll work alongside an incredible team with a general manager who are here to support you. With a team of 4-5 skilled technicians and a quality control porter ...

Automotive World Inc

Service Advisor/Writer

Berkeley, CA · On-site

$55K - $80K/yr

Join Our Team as an Automotive Service Advisor! Are you passionate about automobiles and customer service? Do you thrive in a dynamic environment where your expertise and communication skills make a ...

Automotive World Inc

Service Advisor/Writer

Berkeley, CA · On-site

$55K - $80K/yr

Join Our Team as an Automotive Service Advisor! Are you passionate about automobiles and customer service? Do you thrive in a dynamic environment where your expertise and communication skills make a ...

RPM Auto Center

Service Advisor Writter

Irwindale, CA · On-site

$70K - $150K/yr

As a Sales Service Advisor and writer, you'll work alongside an incredible team with a general manager who are here to support you. With a team of 4-5 skilled technicians and a quality control porter ...

Automotive World Inc

Service Advisor/Writer

Berkeley, CA · On-site

$55K - $80K/yr

Join Our Team as an Automotive Service Advisor! Are you passionate about automobiles and customer service? Do you thrive in a dynamic environment where your expertise and communication skills make a ...

Connell Chevrolet

Service Advisor/Writer

Costa Mesa, CA · On-site

$60K - $140K/yr

Experience as an Automotive Service Advisor is required * High School diploma or equivalent * Valid CA driver's license * Pass a drug and background screening Benefits: * Health, Dental ...

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All JobsService Advisor Writer JobsService Advisor Writer Jobs in California

Service Advisor Writer information

See California salary details

$11

$23

$39

How much do service advisor writer jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for service advisor writer in California is $23.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $26.59 per hour, depending on experience, location, and employer.

What is the difference between Service Advisor Writer vs Service Writer?

AspectService Advisor WriterService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; certifications like ASE or manufacturer-specific training
Work EnvironmentAutomotive service departments, dealerships, repair shopsAutomotive service departments, dealerships, repair shops
Job ResponsibilitiesCommunicates repair needs, estimates costs, writes repair orders, liaises with technicians and customersPrepares repair orders, documents customer concerns, coordinates with technicians, manages service flow

Both roles involve customer communication and repair documentation, often overlapping in daily tasks. The Service Advisor Writer typically emphasizes customer interaction and sales, while the Service Writer focuses more on administrative duties. However, in many workplaces, these titles are used interchangeably, and responsibilities may vary based on the employer.

How does a service advisor writer typically collaborate with technicians and customers throughout the repair process?

A Service Advisor Writer acts as a crucial liaison between customers and the service department. They begin by gathering detailed information from customers about vehicle issues, then communicate these concerns clearly to technicians, ensuring accurate diagnostics and repair. Throughout the process, they keep customers updated on progress, explain technical findings in understandable terms, and obtain approvals for additional work if needed. Effective collaboration and communication skills are essential for managing expectations and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as a service advisor writer, and why are they important?

To thrive as a Service Advisor Writer, you need strong automotive knowledge, customer service skills, and typically a high school diploma or automotive certification. Familiarity with dealership management systems (DMS), repair order software, and scheduling tools is usually required. Excellent communication, active listening, and problem-solving abilities help build trust with customers and coordinate effectively with technicians. These skills ensure efficient service operations, customer satisfaction, and repeat business in a competitive automotive environment.

What is a service advisor writer?

A Service Advisor Writer is a professional who acts as a liaison between customers and the service department in automotive dealerships or repair shops. They are responsible for understanding the customer's vehicle concerns, accurately documenting them, and communicating repair or maintenance needs to technicians. Additionally, Service Advisor Writers provide estimates, explain recommended services, and keep customers updated on the status of their vehicles. Their goal is to ensure a positive customer experience and efficient service workflow.
Service Advisor Writer jobs near you
Infographic showing various Service Advisor Writer job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $49,534 per year, or $23.8 per hour.

Service Advisor/Writer

Huntington Beach Harley-Davidson

Westminster, CA

Full-time

Posted 24 days ago

Job description

Job Title:              Service Advisor

Department:         Service

Supervisor:           Service Manager

Summary Description

Intake of customer vehicles, diagnose problems and service needs; sell service and/or parts and communicate job status to customer.

Duties and Responsibilities

  • Ensure that repair orders are complete, legible and clearly described on the repair order.
  • Estimate costs and completion times at point of sale. Clearly communicate them to customer.
  • Review work-in-progress to ensure quality and timeliness.
  • Assist technician to determine correct part numbers on repair orders and assist the parts department with picking and posting of parts used.
  • Make estimates for internal and wreck repairs with the assistance of the Service Manager.
  • Forward all customer paid, warranty, and internal repair orders.
  • Greet customer immediately, in a courteous and friendly manner.
  • Handle telephone transactions quickly, and courteously.
  • Notify customers ASAP of any changes, delays, or additional work needed. 
  • Upsell additional services that would benefit the customer and their overall riding experience.
  • Handle customer complaints reasonably, showing empathy and a positive attitude.
  • Give special attention to repeat repairs to ensure the situation is corrected.
  • Ensure customer' vehicle is cleaner than when it was dropped off.
  • Perform other related duties as assigned or requested.

Supervisory Responsibilities

  •  None

Qualifications & Job Requirements

  • Outgoing, friendly personality and superior communication and customer service skills.
  • Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
  • Experience with Point-of-Sale and parts & service management computer software or the ability to quickly learn.
  • Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
  • Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
  • Maintain a positive attitude and relationship with all other employees.
  • Capable of pushing and loading motorcycles.
  • High school diploma or equivalent.
  • Valid driver's license and motorcycle endorsement. 
  • Passion for the motorcycling lifestyle and riding community.
  • Attention to detail. 
  • High energy level needed.
  • Ability to work a flexible schedule including weekends, Holidays, and evenings.
  • Proficient in meeting deadlines on a timely manner.

Physical Demands

  • Requires the use of both hands.
  • Frequently required to bend, stop, crouch, reach, handle tools and lift 50lbs of material.
  • Requires the ability to balance and push an 800+lb motorcycle. 

Working Conditions

  • The noise level in the work environment is usually loud.
  • Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
  • Occasionally exposed to exhaust fumes or other airborne particles.
  • Frequently works near moving mechanical parts. 

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