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Service Advisor Writer Jobs in California (NOW HIRING)

RPM Auto Center

Service Advisor Writter

Irwindale, CA · On-site

$70K - $150K/yr

As a Sales Service Advisor and writer, you'll work alongside an incredible team with a general manager who are here to support you. With a team of 4-5 skilled technicians and a quality control porter ...

RPM Auto Center

Service Advisor Writter

Irwindale, CA · On-site

$60K - $140K/yr

As a Sales Service Advisor and writer, you'll work alongside an incredible team with a general manager who are here to support you. With a team of 4-5 skilled technicians and a quality control porter ...

RPM Auto Center

Service Advisor Writter

Irwindale, CA

$70K - $150K/yr

As a Sales Service Advisor and writer, you'll work alongside an incredible team with a general manager who are here to support you. With a team of 4-5 skilled technicians and a quality control porter ...

Fairfield Subaru

Service Writer

Fairfield, CA

Fairfield Chevrolet / Subaru We are seeking experienced Service Advisors for our busy service department. Job Requirements * Minimum of (2) years of experience as a service advisor/writer. * Proven ...

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Service Advisor Writer information

See California salary details

$11

$23

$39

How much do service advisor writer jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for service advisor writer in California is $23.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $26.59 per hour, depending on experience, location, and employer.

What is a service advisor writer?

A Service Advisor Writer is a professional who acts as a liaison between customers and the service department in automotive dealerships or repair shops. They are responsible for understanding the customer's vehicle concerns, accurately documenting them, and communicating repair or maintenance needs to technicians. Additionally, Service Advisor Writers provide estimates, explain recommended services, and keep customers updated on the status of their vehicles. Their goal is to ensure a positive customer experience and efficient service workflow.

How does a service advisor writer typically collaborate with technicians and customers throughout the repair process?

A Service Advisor Writer acts as a crucial liaison between customers and the service department. They begin by gathering detailed information from customers about vehicle issues, then communicate these concerns clearly to technicians, ensuring accurate diagnostics and repair. Throughout the process, they keep customers updated on progress, explain technical findings in understandable terms, and obtain approvals for additional work if needed. Effective collaboration and communication skills are essential for managing expectations and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as a service advisor writer, and why are they important?

To thrive as a Service Advisor Writer, you need strong automotive knowledge, customer service skills, and typically a high school diploma or automotive certification. Familiarity with dealership management systems (DMS), repair order software, and scheduling tools is usually required. Excellent communication, active listening, and problem-solving abilities help build trust with customers and coordinate effectively with technicians. These skills ensure efficient service operations, customer satisfaction, and repeat business in a competitive automotive environment.

What is the difference between Service Advisor Writer vs Service Writer?

AspectService Advisor WriterService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; certifications like ASE or manufacturer-specific training
Work EnvironmentAutomotive service departments, dealerships, repair shopsAutomotive service departments, dealerships, repair shops
Job ResponsibilitiesCommunicates repair needs, estimates costs, writes repair orders, liaises with technicians and customersPrepares repair orders, documents customer concerns, coordinates with technicians, manages service flow

Both roles involve customer communication and repair documentation, often overlapping in daily tasks. The Service Advisor Writer typically emphasizes customer interaction and sales, while the Service Writer focuses more on administrative duties. However, in many workplaces, these titles are used interchangeably, and responsibilities may vary based on the employer.

How does a service advisor writer get paid?

A service advisor writer typically earns a combination of a base salary and commissions or bonuses based on sales, service upsells, or customer satisfaction. Compensation can also include performance incentives and benefits, with pay structures varying by employer and location.
Service Advisor Writer jobs near you
Infographic showing various Service Advisor Writer job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $49,534 per year, or $23.8 per hour.

Service Advisor/Writer

Volkswagen of Oakland

Oakland, CA • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

The Service Advisor/Writer Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $18.00. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance.
Requirements
Qualifications
Other
  • Ability to read and comprehend instructions and information.
  • Professional personal appearance.
  • Excellent communication skills.
  • Ability to meet company's production and quality standards.

Physical Requirements
Surroundings
  • spend time indoors in air-fanned/air-conditioned areas.

Sitting
  • on a regular basis

Standing
  • on a regular basis

Walking
  • on a regular basis

Bending, twisting and/or stooping
  • on a regular basis

Kneeling and/or Squatting
  • on a regular basis

Lifting
  • over 50 lbs
  • infrequently

Reaching and/or lifting overhead
  • on a regular basis

Climbing
  • stairs

Repetitive hand/finger movement
  • on a regular basis

Grasping/grabbing with hands
  • on a regular basis

Pushing and Pulling
  • on a regular basis

Expectations
General Expectations
  • Devote himself/herself to ensuring satisfaction to customers.
  • Determine management, production and quality requirements by asking questions and listening.
  • Attend company meetings as required.
  • Maintain a follow-up system that encourages follow through with assigned projects.
  • Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
  • Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
  • Understand the terminology of the business and keep abreast of technology changes in products and services.
  • Know and understand the federal, state and local requirements which govern the company's business.
  • Follow lawful directions from supervisors.
  • Understand and follow work rules and procedures.
  • Participate in performance management.
  • Interact well with others and be a positive influence on employee morale.
  • Uphold the company's non-disclosure and confidentiality policies and agreements.

Job-Specific Expectations
  • Determine costs and completion date. Communicate expected repair time to customer.
  • Analyze progress to maximize efficiency and maintain high quality of repairs.
  • Delegate jobs to technicians as appropriate considering skill level. Effectively utilize current resources.
  • Prior to the start of a repair job, ascertain the correct part numbers on repair orders and help the parts department pull and post the appropriate parts.
  • Diagnose problems correctly and accurately describe those problems on the repair order.
  • Together with the service department manager, work to establish and maintain an effective and proficient service department with excellent customer satisfaction.
  • Be available to aid technicians as appropriate if they have having trouble completing service work.
  • Produce accurate estimates for wreck and internal repairs.
  • Provide cashier transactions when needed.
  • Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling.
  • Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.
  • Start and finalize repair orders for warranty, customer paid, and internal repair.
  • Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
  • Be polite and friendly and greet customers promptly.
  • Conduct telephone transactions courteously, and quickly.
  • Provide excellent customer service for all customers whether external and internal.
  • Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle.
  • Notify customers promptly regarding any delays, changes, or additional work that is required.
  • When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.
  • Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to keep expectation levels appropriate.

Benefits
  • 5-day work days, Closed on the weekends
  • Commissions and bonuses
  • Paid time-off
  • Holiday pay
  • Medical / Dental / Vision and Life insurance
  • 401K after 1-year of employment
  • Equal opportunity employer

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