Service Advisor Supervisor Jobs in Alaska (NOW HIRING)

Description:

Reentry & Recovery (Female) Participant Advisor

Hourly Rate-$15.00/hour

Note:  Housing is INCLUDED if needed, but living onsite is not required. . This is a third shift position, with free on-site accommodations. It is a 7-day a week role with OT paid. Fully benefited.   Please reach out to kmiller@tlingitandhaida.gov with any questions.  

Purpose: The participant advisor is a key staff member who physically resides at the assigned non-congregate shelter and maintains an overnight presence to support program participants. The incumbent serves as a mentor and provides assistance to staff and program participants, as needed, to ensure a safe and stable environment. 

Essential Functions. An individual in this role must be able to perform the following functions with or without reasonable accommodation:

· Reside in the non-congregate shelter facility and:

o Be physically present daily from 10pm-6am

o Refrain from use of all drugs and alcohol, and pass all random drug screenings 

o Abide by all house rules

o Attend and assist with the monthly house meal at the location supervised

o Serve as a mentor, welcoming new participants and establishing and maintaining appropriate relationships with all program participants 

· Ensure program participants remain in compliance with all house/program rules. 

· Complete and record shelter curfew checks at 10:00 pm. 

· Arm doors nightly and allow entrance for those with curfew exceptions after 10pm.

· Complete breathalyzer tests for all program participants nightly, at time of curfew.

· As directed by program management, complete drug screens for participants and report back results.

· Notify program managers of failed breathalyzer or drug screen, curfew non-compliance, or participant rule-breach immediately and follow directives given on case-by-case basis.

· In case of an emergency, notify the appropriate authorities and department staff. 

· Follow appropriate procedures, including calling facilities, security, or supervisor on call as indicated

· Complete incident reports and send to appropriate team members

· Serve as a key point-of-contact between program participants and other program staff, including contact pertaining to house-meal and group attendance, shared supplies for the house, messages to participants, and delivery of paperwork for staff to/from houses.

· Collaborate with program staff regarding chore assignments and inspections.

· Be responsive to incoming calls, texts, or emails from your supervisor. Check emails daily and respond the same day. 

· Communicate all relevant information from shift to R&R manager by end of each shift. 

· Train a lead-participant within the program to cover duties in your absence

· Complete any and all assigned trainings to help you excel in your position. 

· Preserve confidentiality of all participants, staff, and volunteers

· Maintain a commitment to personal recovery, participant empowerment, and the ability to support participants. 

· Other duties as assigned.

Requirements:

Knowledge, Skills & Abilities. A comprehensive set of capabilities required to perform job tasks effectively:

• Ability to read and interpret procedures to make conclusions and decisions.  

• Knowledge of reentry and recovery pathways

• Excellent interpersonal communication skills 

• Ability to practice tact, courtesy, and discretion. 

• Must be capable of handling unexpected situations or conflict with tact and professionalism. 

• Familiarity with Tlingit, Haida, and Tsimshian cultures.

Minimum Qualifications (education, experience, skills):

· Excellent interpersonal communication skills

· Ability to practice courtesy and discretion. 

· Must be capable of handling unexpected situations or conflict with tact and professionalism. 

· CPR/First Aide, NARCAN training either before hire date or within 1 month.

· Ability to meet criminal background check clearance requirements

· Ability to pass drug and alcohol screenings

Preferred Qualifications (education, experience, skills):

· Prior experience in recovery, reentry, housing, or peer-support environments

· Experience working in structured or compliance-based programs

Physical Requirements. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation:

• The majority of work is performed in a professional office setting and is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 40 lbs

Work Environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: 

• Certain positions at Tlingit and Haida may have exposure to certain hazardous materials or conditions.  The supervisor will review these if applicable.