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Are you mechanically inclined and enjoy solving real-world equipment and system challenges? Do you have experience with pneumatics, fluid power, pumps, compressed air systems, controls, or industrial equipment and want to grow into a customer-facing sales role?

Southwestern Controls is seeking a Mechanical & Fluid Power Customer Service Representative to support customers, troubleshoot applications, recommend solutions, and develop the skills necessary to become a Territory Manager. This position is ideal for a hands-on mechanical individual who enjoys both technical problem solving and building customer relationships.

You'll work with industry-leading products and solutions offered through:

• Southwestern Controls
• Air Pumps Online
• Septic Sewage Pumps

Our product lines include pneumatic equipment, fluid power systems, air-operated pumps, controls, process equipment, wastewater and sewage pumps, industrial instrumentation, and related mechanical products serving commercial, industrial, municipal, and environmental markets.

What You'll Do

Technical Support

• Assist customers with troubleshooting pneumatic, fluid power, pumping, and mechanical system applications.
• Analyze customer requirements and recommend appropriate products and solutions.
• Explain technical concepts including pressure, flow, horsepower, torque, pump curves, and system performance.
• Interpret product specifications, installation requirements, and operating conditions.
• Evaluate returned products to identify failure conditions and recommend corrective actions.
• Support customers with product selection, replacement parts, and system upgrades.

Sales & Customer Development

• Prepare and follow up on customer quotations.
• Develop relationships with contractors, municipalities, industrial customers, OEMs, and distributors.
• Support Territory Managers and learn the fundamentals of outside sales.
• Identify new sales opportunities within existing customer accounts.
• Participate in customer visits, product demonstrations, and training opportunities.
• Progress toward an outside sales role through technical expertise and customer relationship development.

Order Management & Operations

• Process sales orders, blanket orders, and release schedules within Profit21 (P21).
• Monitor order status and communicate updates to customers.
• Process Return Material Authorizations (RMAs).
• Coordinate with vendors, warehouse personnel, and freight providers to expedite orders.
• Assist with shipping, receiving, inventory control, and cycle counts.
• Generate invoices and support accounts receivable follow-up as needed.

What We're Looking For

Preferred Experience

• Experience with one or more of the following:
• • Pneumatics
  • Fluid power systems
  • Pumps and pumping systems
  • Compressors and compressed air systems
  • Process controls and instrumentation
  • Wastewater or water treatment equipment
  • Mechanical maintenance or industrial equipment repair
  • Industrial distribution or technical sales

Technical Skills

• Strong mechanical aptitude and troubleshooting ability.
• Understanding pressure, flow, horsepower, torque, and basic fluid dynamics.
• Ability to read technical specifications and product literature.
• Comfortable communicating technical information to customers.
• Computer proficiency and ability to learn ERP systems such as Profit21.

Personal Characteristics

• Customer-focused and solution-oriented.
• Strong verbal and written communication skills.

·       Demonstrates hands-on mechanical aptitude.

• Self-motivated and eager to learn.
• Team player with professional attitude.
• Desire to build a long-term career in technical sales.

Education & Experience

• Associate degree, Bachelor's degree, technical school certification, military technical training, or equivalent hands-on industry experience.
• 2–5 years of experience in industrial, mechanical, fluid power, pump, controls, maintenance, or related fields preferred.

Career Growth Opportunity

This position is designed for individuals who want to grow beyond customer support and technical service. Successful candidates will have the opportunity to develop into:

• Territory Manager
• Technical Sales Representative

We provide the training, product knowledge, manufacturer support, and resources needed to build a successful career in industrial technical sales.

Why Join Southwestern Controls?

• Established industrial distributor serving diverse markets.
• Industry-leading product lines and manufacturers.
• Extensive on-the-job technical and sales training.
• Clear pathway into outside sales.
• Stable and growing company with long-term career opportunities.
• Opportunity to solve real customer challenges using innovative industrial solutions.

Join Our Team. Solve Problems. Build Relationships. Advance Your Career.

Established in 1954, Southwestern Controls' diverse market presence provides stability under the toughest economic conditions. As a designer and distributor of technical systems and components Southwestern Controls provides custom solutions in the healthcare, scientific, environmental, oil field and other growing industries. Our Technical Sales and Customer Service Representative team help customers develop new products or improve existing ones. Our Internet Marketing teams have 2 eCommerce sites, several brochure sites, and advertise on Google and YouTube. Together, we improve the world in ways our people are proud of.