Proven skill in leveraging customer sentiment analysis and cost-of-service modeling to prioritize initiatives based on business impact, effort, and customer experience preferred. Lutron Electronics ...
Proven skill in leveraging customer sentiment analysis and cost-of-service modeling to prioritize initiatives based on business impact, effort, and customer experience preferred. Lutron Electronics ...
Proven skill in leveraging customer sentiment analysis and cost-of-service modeling to prioritize initiatives based on business impact, effort, and customer experience preferred. Lutron Electronics ...
Proven skill in leveraging customer sentiment analysis and cost-of-service modeling to prioritize initiatives based on business impact, effort, and customer experience preferred. Lutron Electronics ...
Communications Manager - R&D Transformation (Hybrid/Remote, King of Prussia, PA)
King Of Prussia, PA · On-site
Proficient with digital content and sentiment analysis tools * Ability to work non-standard hours for a global team
Quick apply
Communications Manager - R&D Transformation (Hybrid/Remote, King of Prussia, PA)
King Of Prussia, PA · On-site
Proficient with digital content and sentiment analysis tools * Ability to work non-standard hours for a global team
Familiarity with utilizing AI-driven telecommunications tools, such as conversational AI/virtual agents, voice sentiment analysis, AI call routing, or automated transcription and quality assurance ...
Familiarity with utilizing AI-driven telecommunications tools, such as conversational AI/virtual agents, voice sentiment analysis, AI call routing, or automated transcription and quality assurance ...
... mining, sentiment analysis, and embeddings. As students' progress, they will delve into advanced architectures, including RNNs, LSTMs, and Transformers, learning how these models drive key ...
... mining, sentiment analysis, and embeddings. As students' progress, they will delve into advanced architectures, including RNNs, LSTMs, and Transformers, learning how these models drive key ...
Deploy AI sentiment analysis to improve how customer feedback is captured and routed. * Establish a closed loop: "what we heard what we changed impact". * Build repeatable workflows to monitor ...
Deploy AI sentiment analysis to improve how customer feedback is captured and routed. * Establish a closed loop: "what we heard what we changed impact". * Build repeatable workflows to monitor ...
Software Engineer
Pittsburgh, PA · On-site
Understanding of Generative AI concepts , including RAG, Prompt Engineering , and integrating LLMs into enterprise applications for capabilities such as sentiment analysis, text processing, and ...
Software Engineer
Pittsburgh, PA · On-site
Understanding of Generative AI concepts , including RAG, Prompt Engineering , and integrating LLMs into enterprise applications for capabilities such as sentiment analysis, text processing, and ...
Understanding of Generative AI concepts , including RAG, Prompt Engineering , and integrating LLMs into enterprise applications for capabilities such as sentiment analysis, text processing, and ...
Understanding of Generative AI concepts , including RAG, Prompt Engineering , and integrating LLMs into enterprise applications for capabilities such as sentiment analysis, text processing, and ...
Own employee listening strategy including engagement surveys, pulse surveys, focus groups, sentiment analysis, and targeted diagnostics. * Translate insights into actions that improve experience and ...
Own employee listening strategy including engagement surveys, pulse surveys, focus groups, sentiment analysis, and targeted diagnostics. * Translate insights into actions that improve experience and ...
Own employee listening strategy including engagement surveys, pulse surveys, focus groups, sentiment analysis, and targeted diagnostics. * Translate insights into actions that improve experience and ...
Own employee listening strategy including engagement surveys, pulse surveys, focus groups, sentiment analysis, and targeted diagnostics. * Translate insights into actions that improve experience and ...
Manager, Commercial AI
Berwyn, PA · On-site
Deploy AI sentiment analysis to improve how customer feedback is captured and routed. * Establish a closed loop: "what we heard → what we changed → impact". * Build repeatable workflows to ...
Manager, Commercial AI
Berwyn, PA · On-site
Deploy AI sentiment analysis to improve how customer feedback is captured and routed. * Establish a closed loop: "what we heard → what we changed → impact". * Build repeatable workflows to ...
Affiliate Marketing Manager
Allentown, PA · On-site +1
$88K - $115K/yr
Own the relationship with key customer review sites, partnering closely with internal stakeholders to improve the company's review sentiment * Analytics and Reporting: Provide regular reports and ...
Affiliate Marketing Manager
Allentown, PA · On-site +1
$88K - $115K/yr
Own the relationship with key customer review sites, partnering closely with internal stakeholders to improve the company's review sentiment * Analytics and Reporting: Provide regular reports and ...
... quality, sentiment) and how analytics supports cost-to-serve and CX outcomes. * Data Pipelines ... Strong Excel (analysis, pivots, data cleansing); experience with Power BI and/or SQL preferred.
... quality, sentiment) and how analytics supports cost-to-serve and CX outcomes. * Data Pipelines ... Strong Excel (analysis, pivots, data cleansing); experience with Power BI and/or SQL preferred.
Senior Analyst, Enterprise Performance
Exton, PA · On-site
$84K - $112K/yr
... analysis in partnership with People leadership, ensuring employee sentiment data informs leadership decisions * Track engineering delivery velocity, product release cadence, and technology ...
Senior Analyst, Enterprise Performance
Exton, PA · On-site
$84K - $112K/yr
... analysis in partnership with People leadership, ensuring employee sentiment data informs leadership decisions * Track engineering delivery velocity, product release cadence, and technology ...
... sentiment by partnering with Product and Brand on NPS strategy, analysis, and insight integration into broader experience and performance frameworks. Responsibilities: Drive Business Impact Through ...
... sentiment by partnering with Product and Brand on NPS strategy, analysis, and insight integration into broader experience and performance frameworks. Responsibilities: Drive Business Impact Through ...
... sentiment by partnering with Product and Brand on NPS strategy, analysis, and insight integration into broader experience and performance frameworks. Responsibilities: Drive Business Impact Through ...
... sentiment by partnering with Product and Brand on NPS strategy, analysis, and insight integration into broader experience and performance frameworks. Responsibilities: Drive Business Impact Through ...
BPFs, SLAs, queues, routing, forecasting, relationship analytics, and knowledge management. • ... next-best-action, sentiment, and intelligent routing. • Define extensibility only wpersone ...
BPFs, SLAs, queues, routing, forecasting, relationship analytics, and knowledge management. • ... next-best-action, sentiment, and intelligent routing. • Define extensibility only wpersone ...
Independently analyze learning needs and translate them into effective training solutions ... Draft and field surveys to gather feedback on training effectiveness and field sentiment Training ...
Independently analyze learning needs and translate them into effective training solutions ... Draft and field surveys to gather feedback on training effectiveness and field sentiment Training ...
Independently analyze learning needs and translate them into effective training solutions ... Draft and field surveys to gather feedback on training effectiveness and field sentiment Training ...
Quick apply
Independently analyze learning needs and translate them into effective training solutions ... Draft and field surveys to gather feedback on training effectiveness and field sentiment Training ...
Senior Account Manager
Philadelphia, PA · On-site
We combine paid media, owned media, creative, and analytics to help our clients scale profitably ... Monitor account performance and client sentiment, flagging risk early and escalating internally ...
Senior Account Manager
Philadelphia, PA · On-site
We combine paid media, owned media, creative, and analytics to help our clients scale profitably ... Monitor account performance and client sentiment, flagging risk early and escalating internally ...
Sentiment Analysis information
See Pennsylvania salary details
$50.1K - $59.3K
14% of jobs
$65.2K is the 25th percentile. Wages below this are outliers.
$59.3K - $68.5K
16% of jobs
$68.5K - $77.7K
15% of jobs
$77.7K - $86.9K
2% of jobs
$86.9K - $96.1K
0% of jobs
The median wage is $97.9K / yr.
$96.1K - $105.3K
8% of jobs
$105.3K - $114.5K
0% of jobs
$114.5K - $123.8K
5% of jobs
$131.1K is the 75th percentile. Wages above this are outliers.
$123.8K - $133K
16% of jobs
$133K - $142.2K
11% of jobs
$142.2K - $151.4K
10% of jobs
$50.1K
$100.8K
$151.4K
How much do sentiment analysis jobs pay per year?
What are the key skills and qualifications needed to thrive in the Sentiment Analysis position, and why are they important?
To excel in Sentiment Analysis, you need a solid understanding of natural language processing (NLP), data analysis, and a degree in computer science, linguistics, or a related field. Familiarity with tools such as Python (with libraries like NLTK, spaCy, or TextBlob), machine learning frameworks, and data visualization software is typically required. Strong problem-solving abilities, analytical thinking, and clear communication skills help professionals effectively interpret data and present insights. These capabilities are crucial for accurately assessing public opinion, improving customer experiences, and guiding business decisions through actionable sentiment data.
Can I be a data analyst with no experience?
How much do body language analysts make?
What is a Sentiment Analysis job?
A Sentiment Analysis job involves using natural language processing (NLP), machine learning, and data analysis techniques to evaluate and interpret emotions in text data. Professionals in this role analyze customer reviews, social media posts, and other textual content to determine sentiment as positive, negative, or neutral. They help businesses understand customer opinions, track brand perception, and improve decision-making. This role often requires skills in programming, data science, and linguistic analysis.
What is the work of sentiment analysis?
What is the highest paying job in data analytics?
What are some common challenges encountered in Sentiment Analysis roles?
Professionals in Sentiment Analysis often face challenges such as dealing with nuanced language, sarcasm, and context-dependent expressions that can affect analysis accuracy. Datasets may require extensive cleaning and pre-processing, and models must be continually refined to keep up with evolving language trends. Collaborating closely with product, marketing, or data science teams is vital to ensure that sentiment insights translate into actionable strategies. Staying up-to-date with advancements in NLP and regularly validating models helps maintain the quality and relevance of your analyses.

Full-time
Posted 16 days ago
Lutron Electronics rating
8.3
Based on 19 frontline employees who took The Breakroom Quiz
35th of 156 rated electronics manufacturers
Job description
Lutron has an immediate opening for a Service Operations Analyst to support our Service Organization at the Annex office location in Center Valley, PA. This role will provide leadership with actionable, data-backed insights to improve organizational performance (customer experience and service effectiveness). This role focuses on removing customer friction, improving service quality, and enabling customer self-service by operationalizing analytics into quality improvement projects and intuitive self-service initiatives. This is a newly created position designed to support growth and elevate service delivery.
Responsibilities
- Deliver actionable, data-driven insights to leadership to enhance service performance and decision-making.
- Analyze customer interactions, sentiment, and behavior to identify friction points and unmet needs.
- Prioritize improvement initiatives based on customer sentiment and business impact.
- Identify and analyze frequent customer support needs and trends to inform service strategies.
- Translate analytics into operational improvements, including quality initiatives and self-service solutions.
- Analyze cost-of-service data to identify opportunities for efficiency and quality improvements.
- Partner closely with Service Technology and Data Science teams to build and leverage data infrastructure.
- Support initiatives that make it easier for customers to find answers and resolve issues efficiently reducing unnecessary contacts as a result of improved clarity and experience.
- Present insights and recommendations clearly to stakeholders at various levels.
Qualifications
- Bachelors degree required.
- Minimum cumulative 3.00 GPA required.
- Minimum 5 years work experience in service operations, customer support required. analytics/business insights, or a related field required.
- Demonstrated experience with tools like Power BI, advanced Excel, etc. required.
- Proven skill in leveraging customer sentiment analysis and cost-of-service modeling to prioritize initiatives based on business impact, effort, and customer experience preferred.
Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.
Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics
#LEC1
#LI-TJ1
Qualifications:- Bachelors degree required.
- Minimum cumulative 3.00 GPA required.
- Minimum 5 years work experience in service operations, customer support required. analytics/business insights, or a related field required.
- Demonstrated experience with tools like Power BI, advanced Excel, etc. required.
- Proven skill in leveraging customer sentiment analysis and cost-of-service modeling to prioritize initiatives based on business impact, effort, and customer experience preferred.
Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.
Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics
#LEC1
#LI-TJ1
Education:UNAVAILABLEEmployment Type: FULL_TIMEWhat Lutron Electronics employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Lutron Electronics
Sourced by ZipRecruiter
Industry
Electrical equipment, appliance, and component manufacturing
Company size
10,000+ Employees
Headquarters location
Coopersburg, PA, US
Year founded
1961