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Sensitivity Reader Jobs in Massachusetts (NOW HIRING)

CCRM Fertility

Existing Patient Consultant

Newton Center, MA · On-site

$21.63 - $25/hr

... sensitivity. The consultant schedules and reschedules appointments, documents each interaction with precision, reads and interprets chart notes, and makes sure critical information reaches the right ...

SSTAR

Front Office Specialist

Fall River, MA

$17 - $18.50/hr

Understanding of alerts -how to read, enter, and remove. * Knowledge of sliding Fee, waiver form ... Sensitivity to diversity issues and a commitment to cultural competency. * Bilingual (English ...

SSTAR

Front Office Specialist

Fall River, MA · On-site

$17 - $18.50/hr

Understanding of alerts -how to read, enter, and remove. * Knowledge of sliding Fee, waiver form ... Sensitivity to diversity issues and a commitment to cultural competency. * Bilingual (English ...

SSTAR

Front Office Specialist

Fall River, MA

$17 - $18.50/hr

Understanding of alerts -how to read, enter, and remove. * Knowledge of sliding Fee, waiver form ... Sensitivity to diversity issues and a commitment to cultural competency. * Bilingual (English ...

Noor WFS

Schwab Impact Brand Ambassador

Boston, MA

$23/hr

Exercise courtesy, professionalism, and cultural sensitivity with all attendees * Maintain ... Ability to read, speak, and write in English clearly By applying to this position, you hereby ...

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Sensitivity Reader information

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$12

$21

$36

How much do sensitivity reader jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for sensitivity reader in Massachusetts is $21.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.61 per hour, depending on experience, location, and employer.

How do you become a sensitivity reader?

To become a sensitivity reader, individuals typically develop expertise in specific cultures, communities, or topics through personal experience, education, or research. Gaining experience by reviewing manuscripts and understanding relevant guidelines or standards can also be helpful; some sensitivity readers pursue training or certifications in diversity and inclusion. Building a portfolio and networking with authors or publishers can lead to opportunities in this specialized field.

What does a typical day look like for a Sensitivity Reader?

A typical day for a Sensitivity Reader involves reviewing manuscripts or other content for respectful and accurate portrayal of specific identities or experiences. You may spend time annotating texts, providing detailed feedback to authors and editors, and conducting research to verify cultural accuracy. Collaboration is common, as you often discuss your findings with writers, editors, or publishing teams to clarify questions and suggest improvements. Depending on project load, you might juggle multiple deadlines and manage your workflow independently. This role allows for meaningful impact on published works, helping to ensure inclusivity and representation in the final product.

What does a sensitivity reader do?

A sensitivity reader reviews books, scripts, or other content to identify and flag potential issues related to cultural, racial, gender, or other social sensitivities. They provide feedback to ensure the material accurately and respectfully represents diverse perspectives, often working closely with authors or editors. Strong reading, research skills, and knowledge of social issues are essential for this role.

Can you get paid to be a sensitivity reader?

Yes, sensitivity readers can be paid for their work, especially when hired by publishers, authors, or editing services to review and provide feedback on content for cultural accuracy and sensitivity. Payment rates vary depending on experience, project scope, and industry standards, and some sensitivity readers work freelance or as part of editing teams.

What are the key skills and qualifications needed to thrive in the Sensitivity Reader position, and why are they important?

To thrive as a Sensitivity Reader, you need a strong understanding of diverse cultures, lived experiences, and marginalized identities, often supported by relevant personal or professional experience. Familiarity with collaborative digital platforms, basic editorial tools, and sometimes formal training in diversity or cultural competency is beneficial. Standout soft skills include active listening, attention to detail, and constructive communication. These skills ensure accurate, respectful feedback that helps authors and publishers avoid stereotypes and foster authentic representation.

What is a Sensitivity Reader job?

A Sensitivity Reader reviews manuscripts, scripts, or other written content to identify and address potential biases, stereotypes, or cultural inaccuracies. They specialize in specific lived experiences, identities, or communities to ensure respectful and accurate representation. Their feedback helps authors avoid unintentionally harmful portrayals and create more inclusive stories. Sensitivity Readers do not censor content but provide constructive insights to improve authenticity and awareness.

How much should you pay a sensitivity reader?

Sensitivity readers are typically paid per project or word, with rates ranging from $0.05 to $0.20 per word depending on experience and complexity. Some professionals charge flat fees between $200 and $1,000 for a manuscript review, and rates can vary based on the scope and deadline of the work.
What are the most commonly searched types of Sensitivity Reader jobs in Massachusetts? The most popular types of Sensitivity Reader jobs in Massachusetts are:
What are popular job titles related to Sensitivity Reader jobs in Massachusetts? For Sensitivity Reader jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Sensitivity Reader jobs in Massachusetts look for? The top searched job categories for Sensitivity Reader jobs in Massachusetts are:
What cities in Massachusetts are hiring for Sensitivity Reader jobs? Cities in Massachusetts with the most Sensitivity Reader job openings:
Sensitivity Reader jobs near you
Infographic showing various Sensitivity Reader job openings in Massachusetts as of July 2026, with employment types broken down into 60% Full Time, 27% Part Time, and 13% Temporary. Highlights an 100% In-person job distribution, with an average salary of $44,861 per year, or $21.6 per hour.

Existing Patient Consultant

CCRM Fertility

Newton Center, MA • On-site

$21.63 - $25/hr

Full-time

Posted 7 days ago

CCRM Fertility rating

7.7

Company rating: 7.7 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Existing Patient Consultant

Patient Access · Inbound Care Team

About the Role

The Existing Patient Consultant is the front line of the patient experience — often the first voice a patient hears when they call the clinic. This is a high-volume, fast-paced inbound role responsible for fielding, resolving, and routing a large daily flow of calls from existing patients who are actively engaged in fertility treatment.

Because these patients are in the middle of time-sensitive and deeply personal care, every interaction must be handled with urgency, accuracy, and sensitivity. The consultant schedules and reschedules appointments, documents each interaction with precision, reads and interprets chart notes, and makes sure critical information reaches the right member of the care team at the right time. In short, this person is an extension of the front desk and a trusted point of contact for patients who rely on us every day.

Responsibilities

  • Serve as the primary inbound point of contact for existing patients, managing a high volume of calls with speed, professionalism, and care.
  • Handle every call with the criticality and sensitivity that fertility treatment demands, recognizing the time-sensitive and emotional nature of each interaction.
  • Schedule, reschedule, and confirm appointments in Athena, working efficiently within the system to keep each patient's care on track.
  • Read and interpret chart notes to accurately answer questions and relay critical information to patients and clinical staff.
  • Create clear, detailed, and accurate patient notes that fully reflect the patient's request and any needed follow-up.
  • Exercise sound judgment to determine what to route, where, and when — escalating clinical or urgent matters to the appropriate team member without delay.
  • Maintain composure and quality under a sustained, back-to-back call load, staying fully engaged throughout the day.
  • Protect patient privacy and handle sensitive health information in full compliance with HIPAA.


Minimum Qualifications

  • High school diploma or equivalent.
  • Prior experience in a high-volume, patient- or customer-facing role, ideally in a healthcare or call-center environment.
  • Excellent verbal communication and active-listening skills, with the ability to stay calm, clear, and empathetic under pressure.
  • Strong attention to detail and accuracy in documentation.
  • Comfort working in an electronic health record (EHR) system and standard office software, with the ability to navigate multiple systems while on a live call.
  • Ability to handle sensitive and confidential information with discretion and professionalism.

Preferred Qualifications

  • Hands-on experience with Athena or a comparable EHR / practice-management system.
  • Background in a fertility, OB/GYN, or specialty clinical setting.
  • Associate's or bachelor's degree in healthcare, communications, or a related field.
  • Familiarity with medical terminology and appointment-scheduling workflows.
  • Bilingual abilities to support a diverse patient population.

What Success Looks Like

  • Speed to execution — thrives in a fast-paced, high-volume environment and moves quickly without sacrificing accuracy.
  • Empathy — reads the moment and responds to patients with warmth and reassurance.
  • Precision — documents accurately and follows through so nothing falls through the cracks.
  • Judgment — knows what matters, what's urgent, and where it needs to go.
  • Composure — stays steady and patient-focused throughout a demanding call volume.


What CCRM Fertility employees say

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