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Senior Service Manager Jobs in California (NOW HIRING)

ChargeTronix

Senior Service Engineer

Irvine, CA · On-site

$80K - $100K/yr

The Senior Service Engineer serves as the technical authority for field service operations and ... resolution. ● Ability to manage multiple priorities while working independently and ...

ChargeTronix

Senior Service Engineer

Santa Ana, CA · On-site

$80K - $100K/yr

The Senior Service Engineer serves as the technical authority for field service operations and ... Our chargers are designed to integrate with a wide range of charge point management systems (CPMS ...

ChargeTronix

Senior Service Engineer

Tustin, CA · On-site

$80K - $100K/yr

The Senior Service Engineer serves as the technical authority for field service operations and ... Our chargers are designed to integrate with a wide range of charge point management systems (CPMS ...

ChargeTronix

Senior Service Engineer

Irvine, CA · On-site

$80K - $100K/yr

The Senior Service Engineer serves as the technical authority for field service operations and ... Our chargers are designed to integrate with a wide range of charge point management systems (CPMS ...

ChargeTronix

Senior Service Engineer

Costa Mesa, CA · On-site

$80K - $100K/yr

The Senior Service Engineer serves as the technical authority for field service operations and ... Our chargers are designed to integrate with a wide range of charge point management systems (CPMS ...

ChargeTronix

Senior Service Engineer

Costa Mesa, CA · On-site

$80K - $100K/yr

The Senior Service Engineer serves as the technical authority for field service operations and ... Our chargers are designed to integrate with a wide range of charge point management systems (CPMS ...

ChargeTronix

Senior Service Engineer

Fountain Valley, CA · On-site

$80K - $100K/yr

The Senior Service Engineer serves as the technical authority for field service operations and ... Our chargers are designed to integrate with a wide range of charge point management systems (CPMS ...

Grundfos

Senior Service Technician

San Francisco, CA · On-site

$90K/yr

Service Senior Service Technician Apply now * Apply Now * Start applying with LinkedIn Start ... Self-manage daily operations including travel logistics, scheduling, expense reporting, and ...

Daisy Co.

Senior Service Technician

Costa Mesa, CA · On-site

$35 - $45/hr

Position Summary As a Senior Service Technician, you will be the primary point of contact for ... Accurately document all service activities, updates, and client interactions using CRM tools. • ...

Simbe Robotics

Senior Service Analyst

San Francisco, CA

$103K - $137K/yr

Our autonomous robots and multi-modal data collection systems are transforming how retailers manage ... Position Overview Simbe's Data Science & Analytics team is looking for a Senior Service Analyst to ...

Simbe Robotics

Senior Service Analyst

San Francisco, CA · On-site

$103K - $137K/yr

Our autonomous robots and multi-modal data collection systems are transforming how retailers manage ... Position Overview Simbe's Data Science & Analytics team is looking for a Senior Service Analyst to ...

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Senior Service Manager information

See California salary details

$28.1K

$95.8K

$180.1K

How much do senior service manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for senior service manager in California is $95,829.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,400.00 and $134,700.00 per year, depending on experience, location, and employer.

What does a senior service manager do?

A Senior Service Manager oversees the delivery of services within an organization, ensuring that customer needs are met efficiently and effectively. They manage service teams, develop and implement service strategies, and work to improve service quality and customer satisfaction. Additionally, they handle escalated issues, analyze service metrics, and collaborate with other departments to enhance the overall service experience. Their role is crucial in maintaining strong client relationships and driving business growth.

How does a senior service manager typically collaborate with cross-functional teams to drive service excellence?

A Senior Service Manager regularly works with teams across departments such as operations, sales, and technical support to ensure consistent delivery of high-quality service. This role often involves coordinating meetings, sharing insights on customer feedback, and aligning service strategies with overall business objectives. By fostering open communication and building strong relationships with other departments, Senior Service Managers help resolve issues swiftly and implement continuous improvements. Successful collaboration is key to enhancing customer satisfaction and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a senior service manager, and why are they important?

To thrive as a Senior Service Manager, you need expertise in service operations, team leadership, and customer relationship management, often supported by a relevant degree and extensive industry experience. Familiarity with IT service management tools (like ServiceNow), project management software, and ITIL certification are commonly required. Outstanding problem-solving skills, emotional intelligence, and the ability to motivate and communicate effectively with diverse teams are vital soft skills. These competencies are crucial for ensuring service excellence, driving team performance, and maintaining high levels of customer satisfaction.

What is the difference between Senior Service Manager vs Service Director?

AspectSenior Service ManagerService Director
ResponsibilitiesOversees service delivery teams, manages client relationships, ensures service qualitySets strategic service goals, manages multiple teams, aligns services with business objectives
CredentialsTypically requires a bachelor's degree, industry certifications (e.g., ITIL), experience in service managementOften requires advanced degrees, extensive experience, and higher-level certifications
Work EnvironmentOperational, client-facing, team managementStrategic planning, leadership, cross-department coordination

The main difference is that a Senior Service Manager focuses on day-to-day service delivery and client satisfaction, while a Service Director has a broader strategic role overseeing multiple service teams and aligning services with company goals.

Do you need a degree to be a senior service manager?

A degree is not strictly required to become a senior service manager, but many employers prefer candidates with a bachelor's degree in business, management, or a related field. Relevant experience, leadership skills, and industry certifications can also be important factors for qualification in this role.

Is a senior service manager a stressful job?

A senior service manager role can be stressful due to responsibilities such as overseeing service delivery, managing client relationships, and leading teams. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced or customer-focused environments.

What skills do you need to be a senior service manager?

A senior service manager needs strong leadership, communication, and problem-solving skills to oversee service teams and ensure customer satisfaction. They should have experience in service operations, project management, and familiarity with industry-specific tools or software. Certifications such as ITIL or PMP can also enhance their effectiveness in managing complex service environments.

What cities in California are hiring for Senior Service Manager jobs?

Cities in California with the most Senior Service Manager job openings:

Senior Service Manager jobs near you
Infographic showing various Senior Service Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $95,829 per year, or $46.1 per hour.

Senior Service Engineer

ChargeTronix

Irvine, CA • On-site

$80K - $100K/yr

Full-time

Medical, Dental, PTO

Re-posted 4 days ago

Job description

Benefits:
  • Company parties
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development

WHO WE ARE:
ChargeTronix operates with an ethos of ease: ease of serviceability, maintainability, and repairability. Made with the best materials and crafted with user interface in mind, our chargers are designed to fit the customer without any hassle. When you need a charge— you need ChargeTronix. We are looking for people with strong work ethics and a commitment to excellence to join our team and contribute to the success of the company. 
 
JOB SUMMARY:
The Senior Service Engineer serves as the technical authority for field service operations and advanced troubleshooting of charging systems. This role provides engineering-level support to internal Field Service Technicians and cross-functional teams to diagnose complex hardware, software, electrical, and networking issues that cannot be resolved through standard service procedures. 
The Senior Service Engineer is responsible for developing service processes, improving equipment reliability, performing root cause analysis, validating corrective actions, and driving continuous improvements across the service organization. 
 
JOB RESPONSIBILITIES:
● Serve as the highest level of technical escalation for Field Service Engineers and internal technical support teams.
● Diagnose complex electrical, mechanical, networking, firmware, and software issues affecting DC fast charging systems.
● Lead root cause investigations for recurring field failures and coordinate corrective actions with Engineering teams.
● Analyze field data, service reports, diagnostic logs, and performance trends to identify reliability improvements.
● Develop, validate, and continuously improve troubleshooting procedures, service documentation, technical bulletins, and repair       standards.
● Support new product introductions by reviewing serviceability, maintenance requirements, and field readiness.
● Evaluate returned components and failed equipment to determine failure mechanisms and recommend corrective actions.
● Develop preventive maintenance strategies and service best practices to improve charger uptime and reduce service costs.
● Mentor and train Field Service Engineers and Technical Support personnel on advanced troubleshooting techniques and diagnostic methodologies.
● Support development and validation of firmware upgrades, software releases, and hardware revisions from a service perspective.
● Recommend tools, equipment, spare parts inventories, and diagnostic methods to improve field service effectiveness.
● Create and maintain engineering documentation including wiring diagrams, service manuals, repair procedures, and technical training materials.
●Travel domestically as required to support complex field issues, engineering evaluations, and technician training.
● Perform other duties as assigned.
JOB QUALIFICATIONS:
● Bachelor's degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or a related field preferred.
●Solid understanding of OCCP as it relates to EV chargers
●5+ years of experience in field service engineering, EV chargers, power electronics, industrial equipment, or a related industry.
●Strong knowledge of AC/DC power systems, electrical troubleshooting, networking, and diagnostic tools.
●Experience with Linux, firmware updates, and industrial communication protocols is preferred.
●Proven ability to perform root cause analysis and drive technical problem resolution.
● Ability to manage multiple priorities while working independently and collaboratively.

ChargeTronix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.