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Senior Rma Specialist Jobs in Virginia (NOW HIRING)

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Senior Rma Specialist information

What is a Senior RMA Specialist?

A Senior RMA (Return Merchandise Authorization) Specialist is a professional responsible for overseeing and managing the process of product returns, replacements, and repairs within a company. They handle customer requests for returns, ensure compliance with company policies, and coordinate with logistics, technical support, and inventory teams. Senior RMA Specialists also analyze return trends, identify potential quality issues, and help develop strategies to improve customer satisfaction and reduce product returns. Their role often includes mentoring junior RMA staff and optimizing return procedures for efficiency.

What are some common challenges Senior RMA Specialists face when managing returns and how can they effectively address them?

Senior RMA Specialists often encounter challenges such as coordinating with multiple departments to process returns efficiently, handling high volumes of return requests, and resolving discrepancies between returned products and documentation. To address these, strong organizational skills and attention to detail are essential, as well as clear communication with both internal teams and external customers. Developing robust tracking systems and staying current with company policies can further help streamline the RMA process and minimize errors.

What are the key skills and qualifications needed to thrive as a Senior RMA Specialist, and why are they important?

To thrive as a Senior RMA Specialist, you need expertise in return merchandise authorization processes, a solid understanding of supply chain or logistics, and typically a relevant degree or equivalent experience. Familiarity with ERP systems (like SAP or Oracle), RMA software, and inventory management tools is commonly required. Strong problem-solving abilities, attention to detail, and effective communication are essential soft skills for this role. These skills ensure efficient handling of returns, minimize errors, and maintain customer satisfaction while supporting overall business operations.

What is the difference between Senior Rma Specialist vs Rma Technician?

AspectSenior Rma SpecialistRma Technician
CredentialsTypically requires experience in RMA processes, certifications like IPC or Six Sigma beneficialOften entry-level, may require technical training or certifications
Work EnvironmentOffice-based, customer service, and coordination rolesManufacturing or repair facilities, hands-on technical work
Employer & Industry UsageElectronics, manufacturing, and tech companiesElectronics repair centers, manufacturing plants

The Senior Rma Specialist generally handles complex RMA cases, customer communication, and process improvements, requiring more experience and coordination skills. In contrast, the Rma Technician focuses on technical repairs and processing returns. Both roles are essential in electronics and manufacturing industries but differ mainly in responsibility level and technical focus.

What are popular job titles related to Senior Rma Specialist jobs in Virginia? For Senior Rma Specialist jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Senior Rma Specialist jobs in Virginia look for? The top searched job categories for Senior Rma Specialist jobs in Virginia are:
What cities in Virginia are hiring for Senior Rma Specialist jobs? Cities in Virginia with the most Senior Rma Specialist job openings:
Infographic showing various Senior Rma Specialist job openings in Virginia as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution.

AL Registered Medication Aide (RMA) - Part Time

Watercrest Senior Living Group

Moseley, VA • On-site

$16 - $19.25/hr

Other

This job post has expired today. Applications are no longer accepted.


Watercrest Senior Living Group rating

7.5

Company rating: 7.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz


Job description

Join Our Team

A GREAT CAREER starts with a GREAT COMPANY!

Apply to join our team of servant leaders today!

THE DIFFERENCE IS OUR PEOPLE. Our associates answer a calling to serve seniors and their families every day. We believe in continually investing in these servant hearts; we envision them to be our future servant-centered leaders.

We've achieved GREAT PLACE TO WORK status NINE YEARS IN A ROW.

CAREER DEVELOPMENT. We reward our associates' outstanding work and assist with career development to help fulfill their dreams!

Faith Driven and Mission-Centered. Our mission "To Welcome, To Care, To Serve" derives from four primary points of view (Purpose, Passion, Platform, and Potential) which inspire our associates to recognize and celebrate one another's God-given gifts through service.

Benefits & On-Demand Pay available!: This opportunity includes tuition reimbursement and an associate referral program. As well as on-demand pay in between paychecks!

Position: Med Tech (MC Memory Care Medication Technician)

Watercrest Richmond is looking for a Med Tech (MC Memory Care Medication Technician) to join their Resident Care team! As a key member of the team, you will ensure the day-to-day medication management program of our Memory Care residents is provided in an accurate, sensitive, professional and effective way in accordance with current regulations. The Med Tech may also perform day-to-day activities of care giving for the residents and participates in the Dining and Community program to ensure the best quality of care is provided for all residents.

Essential Job Functions:
  • Distribute prescribed medication to residents and maintains related medical records under supervision of the Resident Wellness Director and maintains compliance with the RIGHTS of medication
  • Presents medication to resident as required by the MOR and observes ingestion or other application, or assists in the administration of medication, using specified procedures
  • Takes vital signs or observes resident to detect response to specified types of medications and prepares report or notifies designated personnel of unexpected reactions
  • Documents reasons prescribed drugs are not administered, held, changed, disposed of, discontinued or returned on the MOR
  • Review and participate in 24 Hour Reports, Daily Logs, Shift Cross-over Reports and verbal reports as needed
  • Monitors medications to ensure adequate accountability measures are taken when medications are ordered, received into the community, administered and at change of shift as required by policy and procedures
  • Respects the resident's rights regarding medication
  • Notifies the Wellness Nurse or Resident Wellness Director of unauthorized medication held by the resident
  • Seeks advice from the Wellness Nurse or Resident Wellness Director prior to administering any medication that does not seem correct
  • Understands and can explain the medication dosage/pharmacology when necessary
  • Refrains from giving any PRN medications as required by law (if applicable by state)
  • Complete incident and accident reports and documentation timely
  • Report changes in resident condition to RWD or Nurse designee immediately
  • Refrains from providing any treatment that does not fall under their specific licensing
  • Assist residents with their personal care and activities of daily living as assigned and as requested by residents
  • Perform daily housekeeping tasks as assigned using established procedures and standards
  • Respond to resident emergency calls
  • Assure that established infection control practices are maintained
  • Report all hazardous conditions and equipment to the supervisor
  • Assure the equipment is cleaned and properly stored at the end of each shift
  • Report all accidents and incidents as soon as possible to your supervisor, no matter how minor
  • Maintain the confidentiality of residents' personal care information
  • Honor the residents' personal and property rights
  • Must be in company uniform and resident ready at all times
Knowledge, Skills and Abilities:
  • Able to communicate effectively with all levels of management, team members, residents, family members, vendors, referral sources and outside contacts
  • Able to make independent decisions
  • Must be able to communicate in a warm, friendly and caring manner
  • Must possess a passion to work with and around senior citizens
  • Knowledge of customer service principles and practices
Education Requirements:
  • High School Diploma or GED
  • License / Certificate for Medication Assistance as required per state regulations
  • CPR certification / First Aid certification
Experience Requirements:
  • Experience as a Resident Care Specialist or Medication Assistant preferred
Physical Requirements:
  • Able to stand or walk 75% of the day
  • Able to concentrate with frequent interruptions
  • Able to work under stress and in emergency situations
  • Able to work under conditions that require sitting, standing, walking, reaching, pulling, pushing and grasping
  • Able to talk and hear effectively in order to convey messages, instructions and information to residents and team members
  • Occasionally lift / carry up to 50 pounds

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