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Senior Rma Specialist Jobs in Kansas (NOW HIRING)

JTL Services, Inc.

Supply Chain Manager

Baldwin City, KS · On-site

$90 - $120/hr

Provide regular updates to senior leadership on supply chain performance, risks, opportunities, and ... Process non-conforming material requests and RMA requests with supply chain partners. * Maintain ...

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Senior Rma Specialist information

What is a Senior RMA Specialist?

A Senior RMA (Return Merchandise Authorization) Specialist is a professional responsible for overseeing and managing the process of product returns, replacements, and repairs within a company. They handle customer requests for returns, ensure compliance with company policies, and coordinate with logistics, technical support, and inventory teams. Senior RMA Specialists also analyze return trends, identify potential quality issues, and help develop strategies to improve customer satisfaction and reduce product returns. Their role often includes mentoring junior RMA staff and optimizing return procedures for efficiency.

What are some common challenges Senior RMA Specialists face when managing returns and how can they effectively address them?

Senior RMA Specialists often encounter challenges such as coordinating with multiple departments to process returns efficiently, handling high volumes of return requests, and resolving discrepancies between returned products and documentation. To address these, strong organizational skills and attention to detail are essential, as well as clear communication with both internal teams and external customers. Developing robust tracking systems and staying current with company policies can further help streamline the RMA process and minimize errors.

What are the key skills and qualifications needed to thrive as a Senior RMA Specialist, and why are they important?

To thrive as a Senior RMA Specialist, you need expertise in return merchandise authorization processes, a solid understanding of supply chain or logistics, and typically a relevant degree or equivalent experience. Familiarity with ERP systems (like SAP or Oracle), RMA software, and inventory management tools is commonly required. Strong problem-solving abilities, attention to detail, and effective communication are essential soft skills for this role. These skills ensure efficient handling of returns, minimize errors, and maintain customer satisfaction while supporting overall business operations.

What is the difference between Senior Rma Specialist vs Rma Technician?

AspectSenior Rma SpecialistRma Technician
CredentialsTypically requires experience in RMA processes, certifications like IPC or Six Sigma beneficialOften entry-level, may require technical training or certifications
Work EnvironmentOffice-based, customer service, and coordination rolesManufacturing or repair facilities, hands-on technical work
Employer & Industry UsageElectronics, manufacturing, and tech companiesElectronics repair centers, manufacturing plants

The Senior Rma Specialist generally handles complex RMA cases, customer communication, and process improvements, requiring more experience and coordination skills. In contrast, the Rma Technician focuses on technical repairs and processing returns. Both roles are essential in electronics and manufacturing industries but differ mainly in responsibility level and technical focus.

What cities in Kansas are hiring for Senior Rma Specialist jobs?

Cities in Kansas with the most Senior Rma Specialist job openings:

Senior Rma Specialist jobs near you
Infographic showing various Senior Rma Specialist job openings in Kansas as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 77% Physical, 3% Hybrid, and 20% Remote job distribution.

Crop Underwriting Product Specialist

Great American Insurance Group

Lawrence, KS • On-site, Remote

$70K - $115K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Great American Insurance Group rating

8.8

Company rating: 8.8 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

58th of 313 rated insurance

Job description

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

The Crop Division of Great American has been helping generations of farmers take control of their risks since 1915. The Divisionis also one of a select few private companies authorized by the United States Department of Agriculture Risk Management Agency (USDA RMA) to write MPCI policies. With six regional offices throughout the U.S., the teams provide tremendousexpertisein the specific needs of farmers and crops.

https://www.greatamericancrop.com/

Great American's Crop Division is seeking a Senior Underwriting Product Representative or Underwriting Product Specialist to join our team. Position level and compensation will be based on the selected candidate's experience, skills, and qualifications.

This positionisbasedin our Cincinnati, OH headquarters or one of our regional officeslocatedin Albany, GA; Peoria, IL; Eau Claire, WI; Lawrence, KS; Fargo, ND; or Fresno, CA.Great American's culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to beonsitefour days a week, with the flexibility to work one day remotely. Coreinofficedays are Tuesday-Thursday, with the fourth daydeterminedby business needs.

Essential Job Functions and Responsibilities

  • Develops,maintains, andconveysunderwritingsystemtraining materialsandjob aids to support consistentand efficientsystem processingforinternal staff.

  • Develops and delivers training programs for agency partners onGreatAgsystem enhancements, process updates, and new functionality, including specialized seasonal training sessions.

  • Learnsandutilizesapplicable reporting, analytics, and technology platforms, including Tableau and other third-party systems, to support underwriting operations, training initiatives, and process improvements.

  • Representsthe underwriting function in cross-functional meetings and projects, collaborating with Claims, Compliance, Information Technology, and other business partners to support operationalobjectivesand system enhancements.

  • Serves as a subject matter resource on underwritingprocessingsystems, workflows, and product-related processes, providing guidance and support to underwriters, agencies, and business partners.

  • Identifiesopportunities to improveunderwritingforms, andsystem functionalitybyrecommending and implementing solutions that enhance operational efficiency.

  • Trouble-shoots system issues and works with IT resources to fix and improve system applicationsand address programming needs based on RMA changes and other business needs.

  • Performs other duties as assigned.

Job Requirements

  • Bachelor's degree in Agriculture, Business, ora relatedfield, or equivalent experience.

  • Generally, aminimum of 5 years of crop insurance underwriting, product support, technical training, or agency-facing experience.

  • Strong knowledge of MPCI programs, RMA regulations, policy provisions, underwriting workflows, and related crop insurance processes.

  • Ability to interpret and communicate regulatory, procedural, and product changes to internal and external stakeholders.

  • Proficiencywith Excel, underwriting systems, and other business applications, along with strong written and verbal communication skills.

  • Senior-level, lead, orsubject matter expert experience supporting underwriting operations.

  • Preferred experiencein collaborating with IT partnersregardingsystem enhancements,leading andtestingof IT tickets. Andtroubleshooting system issues related to crop insurance system applications.

  • Familiarity with private crop insuranceproducts in addition to MPCI and established relationships within the crop insurance industry (preferred).

Business Unit:

Crop


Salary Range:

$70,000.00 -$115,000.00

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.

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