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Senior Remote Customer Service Jobs in Kitchener, ON

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Senior Remote Customer Service information

What is the difference between Senior Remote Customer Service vs Remote Customer Support Specialist?

AspectSenior Remote Customer ServiceRemote Customer Support Specialist
CredentialsExperience in customer service, possibly leadership skillsCustomer service experience, basic technical knowledge
Work EnvironmentHome office, remote team collaborationHome office, technical or product-specific support
Employer & IndustryRetail, tech, finance companies with customer service teamsTech companies, SaaS providers, e-commerce platforms
Search & Comparison IntentUnderstanding senior roles, career progressionEntry to mid-level support roles, technical support focus

Senior Remote Customer Service roles typically require more experience and involve handling complex customer issues, mentoring, or team leadership. Remote Customer Support Specialists focus on technical or product-specific support, often at an entry or mid-level. Both roles are remote and customer-focused but differ in responsibilities and experience levels.

What job categories do people searching Senior Remote Customer Service jobs in Kitchener, ON look for?

The top searched job categories for Senior Remote Customer Service jobs in Kitchener, ON are:

Infographic showing various Senior Remote Customer Service job openings in Kitchener, ON as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Remote Customer Success & Support Specialist (HighLevel Required)

Connection Inc.

Hamilton, ON • Remote

CA$50K - CA$60K/yr

Full-time

Posted 24 days ago


Job description

Job Description
Do you love helping people, building strong client relationships, and delivering exceptional customer service? Have you worked in a digital marketing or mortgage environment?

Connection Inc. is growing, and we're hiring a Remote Customer Success & Support Specialist to deliver a world-class client experience and help our clients succeed.

What You'll Do

  • Respond to inbound client support requests (FreshDesk)
  • Support Clients in cutting-edge AI technology (we train you)
  • Make proactive outbound client check-ins via phone, SMS, and email
  • Support clients inside HighLevel, including onboarding, workflows, and automations
  • Help build customer "delight" and follow-up sequences
  • Communicate internally via Slack

Required Experience
✅ HighLevel experience (REQUIRED)
✅ Strong communication, written and verbal
✅ Confident on camera for client Zoom calls
✅ Organized, proactive, and tech-savvy


Tools You'll Use
HighLevel, FreshDesk, Google Workspace, Zoom, Slack, Canva, Facebook, Claude, Open-AI


Company Description

At Connection Inc. we are helping create the future of the mortgage industry by helping our clients successfully implement A.I. The Loan Officer CRM. Providing database marketing and appointment setting services and digital marketing that gets results. We also provide the coaching, support and accountability that help keep our clients motivated and getting results.