Senior Programmer Analyst Jobs in Remote, OR (NOW HIRING)

L2 Infrastructure & Systems Engineer
This is a full-time position requiring 40 hours per week. While candidates based in New York or San Jose are preferred, we are open to applicants in other locations as the role is remote.
**Technical Requirements:**
- Windows Server 2016/2019/2022
- Active Directory
- DNS/DHCP
- Group Policy
- File and Print Services
- Microsoft 365 (including Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Intune, and Microsoft Defender)
- VMware vSphere
- Hyper-V
- Azure VMs
- Networking equipment from Fortinet, SonicWall, Cisco, UniFi, or Aruba
- NinjaOne
- Windows Autopilot
- SentinelOne
- Multi-Factor Authentication (MFA), Conditional Access, BitLocker
- Veeam and NinjaOne Backup
- Remote Monitoring and Management (RMM) and ticketing platforms (such as ConnectWise, HaloPSA, ServiceNow, Zendesk, or Jira)
**Preferred Qualifications:**
- Microsoft Certifications (MS-900, MS-102, AZ-104, SC series)
- VMware certifications (VCTA/VCP)
- Fortinet or SonicWall certifications
- CompTIA Network+ or Security+
- ITIL Foundation
- PowerShell scripting experience
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**Functional Requirements:**
- Administer and troubleshoot Windows Server, Active Directory, DNS/DHCP, Group Policy, and file/print services
- Manage Microsoft 365 environments
- Support VMware, Hyper-V, and Azure VMs
- Monitor server health, storage, backups, and performance
- Perform server maintenance, patching, and upgrades
- Troubleshoot network issues (LAN/WAN, DNS, DHCP, VPN, VLANs, wireless) and coordinate with ISPs and vendors
- Deploy and manage endpoints using NinjaOne, Intune, Group Policy, and Windows Autopilot
- Implement endpoint security measures (Defender, SentinelOne, MFA, Conditional Access, BitLocker)
- Assist with vulnerability remediation and compliance
- Monitor and troubleshoot backup solutions (Veeam, NinjaOne Backup, Microsoft 365 backup) and conduct disaster recovery testing
- Resolve advanced Level 2 incidents within SLA guidelines and perform root cause analysis
- Participate in infrastructure projects (Microsoft 365/Azure migrations, server deployments, firewall implementations, hardware refreshes)
- Escalate complex issues to senior engineers as needed
- Maintain accurate documentation
- Mentor Level 1 engineers
- Communicate effectively with clients, vendors, and internal teams
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**Experience Level:**
- 3-5 years supporting enterprise IT infrastructure in a Managed Services Provider (MSP) or multi-client environment.
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**Key Responsibilities:**
**Infrastructure & Systems:**
- Administer and troubleshoot Windows Server (2016/2019/2022), Active Directory, DNS, DHCP, Group Policy, File Services, and Print Services.
- Manage Microsoft 365 environments, including Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Intune, and Microsoft Defender.
- Support VMware vSphere, Hyper-V, and Azure Virtual Machines.
- Monitor server health, storage, backups, and overall infrastructure performance.
- Perform maintenance, patching, upgrades, and system optimization for servers.
**Networking:**
- Troubleshoot LAN/WAN, DNS, DHCP, VPN, VLANs, wireless networks, and internet connectivity.
- Support networking environments using Fortinet, SonicWall, Cisco, UniFi, or Aruba devices.
- Coordinate with ISPs and third-party vendors during outages and infrastructure changes.
**Endpoint & Security:**
- Deploy and manage Windows endpoints using NinjaOne, Intune, Group Policy, and Windows Autopilot.
- Ensure endpoint protection through Microsoft Defender, SentinelOne, MFA, Conditional Access, BitLocker, and best security practices.
- Assist with vulnerability remediation, security incidents, and compliance initiatives.
**Backup & Disaster Recovery:**
- Monitor and troubleshoot backup solutions such as Veeam, NinjaOne Backup, and Microsoft 365 backup platforms.
- Conduct backup verification, restoration testing, and disaster recovery tests.
**Incident & Project Support:**
- Resolve advanced Level 2 incidents while meeting client SLA requirements.
- Conduct root cause analysis for recurring issues.
- Participate in infrastructure projects, including Microsoft 365 migrations, server deployments, firewall implementations, Azure migrations, and hardware refreshes.
- Escalate complex issues to senior engineers when appropriate.
**Documentation & Collaboration:**
- Maintain accurate technical documentation and knowledge articles.
- Mentor Level 1 engineers by sharing technical knowledge and documenting repeatable solutions.
- Communicate effectively with clients, vendors, and internal engineering teams.
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**Required Qualifications:**
- 3-5 years of experience supporting enterprise IT infrastructure in an MSP or multi-client environment.
- Strong experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint, Entra ID, Intune).
- Experience administering Windows Server and Active Directory environments.
- Proficient in supporting VMware, Hyper-V, or Azure Virtual Machines.
- Solid understanding of networking fundamentals, including DNS, DHCP, TCP/IP, VPNs, VLANs, routing, and switching.
- Experience supporting firewalls such as Fortinet, SonicWall, Cisco, or similar platforms.
- Familiarity with RMM and ticketing platforms (NinjaOne, ConnectWise, HaloPSA, ServiceNow, Zendesk, Jira, or equivalent).
- Strong troubleshooting, analytical, documentation, and customer service skills.
- Ability to manage multiple client environments and effectively prioritize work.
**Preferred Qualifications:**
- Microsoft Certifications (MS-900, MS-102, AZ-104, SC Series)
- VMware VCTA/VCP
- Fortinet or SonicWall Certifications
- CompTIA Network+ or Security+
- ITIL Foundation
- PowerShell scripting experience
- Experience supporting Azure, backup solutions, and cybersecurity platforms.