Job Summary:
Knot is a company focused on empowering consumers and businesses with connected merchant and banking experiences. The Senior Product Manager will work with an engineering team to build innovative products that enhance customer interactions with merchants and improve existing functionalities.
Responsibilities:
• Work with an engineering team to build any number of the following:
• Brand new 0 → 1 products that interact with direct merchant integrations (to read/write data) and solve a specific problem for customers (exposed via API and webhooks)
• Funnel optimizations for the core CardSwitcher product via UX improvements and deep personalization
• AI-native validation and code healing systems for data retrieval, parsing, and storage
• 1st-of-it's-kind, SKU-level reward offer marketplace for merchants to offer rewards for specific products through the Knot UX and network
• New transaction data features for the TransactionLink product on the API (e.g. membership info, fulfillment lifecycle info, product recommendations, etc.)
• PLG features to enable customers to explore (through data & visualization) and sign up for Knot’s products without speaking to the team
• Developer-experience features to make integrating Knot even easier (e.g. MCP, CLI tool, SDKs, 1-click testing, etc.)
• Enterprise features (e.g. direct issuer processor integrations, localization, audit logs, observability, custom billing, etc.)
• You Will Also
• Talk to customers frequently via slack & calls to help them integrate Knot seamlessly and to understand customers’ precise needs & desires to influence your roadmap
• Prioritize your relationship with the engineering team, doing whatever it takes to support them in building the right products
• Find ways to automate as much mundane work in & outside your team as possible
• Set an exceptionally high pace for the team and everyone around you
Qualifications:
Required:
• 2-8 years of experience working at a startup.
• You use multiple AI tools daily to perform your role and play with new tools frequently (e.g. cursor, chatgpt, claude, google AI studio, agent builders, etc.).
• You are exceptionally smart and can connect many dots to make high quality decisions.
• You don’t panic when things get hard and thrive in a high-stakes environment.
• You live in the details and obsess over edge cases, not just pretty strategy decks. You’re the first to notice when something seems off or smells wrong.
• You operate with a maniacal intensity and don't slow down at the first (or tenth) obstacle.
• You have elite product sense and strong instincts about what matters and what doesn't.
• You have some technical background (e.g. engineering, computer science, etc.) that allows you to deeply understand complex systems, collaborate with engineers, and spot technical risk early.
Company:
The merchant connectivity platform. Switch cards-on-file in online merchant accounts. Founded in 2019, the company is headquartered in New York, USA, with a team of 11-50 employees. The company is currently Early Stage.