Senior Packet Core Engineer Jobs in Rochester, NY

TECHNOLOGIST
FULL TIME, EXEMPT
HYBRID
About us:
At REDCOM, our mission is to design the most reliable and innovative communications solutions for customers that span all branches of the U.S. military, government agencies, public safety organizations, and telecom service providers. After more than 45 years in business, we are still in growth mode. We're looking for a dynamic Technologist to drive near-term opportunity conversion and enhance the support experience for our customers and internal teams.
OPPORTUNITY AT A GLANCE:
Are you a scrappy, fast-moving technical problem solver who thrives at the intersection of customer needs and emerging technology? Unlike traditional, long-term engineering roles, our group operates with a customer- and opportunity-driven mindset. We are a high-impact, reactionary team focused on finding immediate solutions to close deals using integration over development, targeting horizons of less than 18 months.
As a Technologist, you will bridge the gap between our existing product suite and immediate customer demands. You will be responsible for exploring emerging tech, building rapid proofs of concept, executing interoperability testing, and providing hands-on implementation support to accelerate revenue and delight customers.
Essential Functions

• Rapid Proofs of Concept: Design, build, and demonstrate rapid Proof of Concept (PoC) solutions to validate feasibility and secure short-term business opportunities.
• Interoperability & Integration: Conduct testing to integrate third-party technologies and emerging trends with our existing product ecosystem.
• Technical Innovation: Find creative, immediate ways to stretch and adapt current product capabilities to meet urgent customer requirements without requiring deep-cycle core software development.

• Gap Analysis: Evaluate existing product features against the technical requirements of incoming deals to identify gaps and map out integration-based workarounds.
• Emerging Tech Exploration: Continuously monitor and apply near-term technology trends that can be leveraged to close active or upcoming deals within an 18-month window.

• Implementation & Installation: Provide hands-on installation services and technical implementation support directly to customers and internal deployment teams.
• Knowledge Transfer: Develop and deliver internal training materials to upskill sales, engineering, and support teams on newly integrated solutions and capabilities.
• Cross-Functional Collaboration: Act as the technical "connective tissue" between Sales, Product Management, and Core Engineering to accelerate opportunity conversion and increase organizational efficiency.

KNOWLEDGE AND SKILLS THAT ARE REQUIRED TO FULFILL THE ESSENTIAL FUNCTIONS:

• Education: Bachelor's degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience).
• 3-5+ years of experience in a highly technical, customer-facing, or fast-paced role (e.g., Solutions Architect, Solutions Engineer, Systems Integrator, or Technical Consultant).
• Proven track record of connecting disparate systems via APIs, scripting, or middleware solutions rather than building software from scratch.
• Networking & Communications: Deep expertise in IP/cloud networking, core protocols (TCP/UDP, RTP, OSPF, HSRP), telecom/signaling protocols (SIP, H.323, ISUP), and legacy/RF technologies, with working knowledge of XMPP and SBCs.
• Platforms, Infrastructure & Tools: Hands-on experience with Unified Communications platforms (Cisco IOS/CUCM), SBC management (Acme Packet, Sonus), hypervisors (VMware vSphere, VirtualBox), containers (Docker, Kubernetes), Windows/UNIX OS, and relational databases (MySQL, PostgreSQL).
• Documentation & Productivity: Proficient in creating technical diagrams and topologies with AutoCAD and Visio, plus strong command of Microsoft 365 tools (Word, Excel, PowerPoint, Teams) for documentation and collaboration.
• Professional Skills: Creative problem-solver, action-oriented mindset in fast-paced, shifting environments; exceptional diagnostic, troubleshooting, and analytical skills; ability to translate complex technical integrations into clear business value.

OTHER DUTIES:
Complete special projects and perform other duties as necessary.
SPECIAL WORKING CONDITIONS:
REDCOM is quite unique in that all of our engineering, manufacturing, sales, support, and marketing teams are based out of our headquarters in Victor, NY.
Must be available to travel independently, both domestically and internationally, as required. Travel is expected to be minimal but required based on customer demand and support.
Must be available to answer customer calls on a rotational basis, 24/7, for 7 days at a time.
Must be available to assist the on-call person with answering customer calls 24/7, 365 days a year, except during approved time off
Must be eligible to obtain secret-level clearance, as needed.
PHYSICAL REQUIREMENTS:
While performing the duties of this job, the employee may be required to, and for extended periods of time, stand, reach, speak, hear, have visual acuity, and have manual dexterity (use of fingers for fine activities) due to the nature of the complex array of equipment and products.
Must be able to carry up to 50 pounds including the lifting and unpacking of demo equipment kits, cables, and other hardware.
ORGANIZATIONAL CONTEXT:
No direct reports, but will be required to interact with peers and leadership.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change based on business needs.
About REDCOM Laboratories, Inc.:
REDCOM Laboratories, Inc. is a private woman-owned small business based in Victor, New York. Since 1978, REDCOM has been developing and manufacturing the world's most reliable communications systems for all branches of the U.S. military, our NATO allies, government agencies, emergency responders, service providers, and enterprises.
REDCOM was awarded a Top Workplaces award in 2020 by The Democrat and Chronicle. This dedication is based solely on employee feedback gathered through an anonymous survey that uniquely measured 15 drivers of engaged cultures. These drivers are critical to the success of any organization: including alignment, execution, and connection, just to name a few. As a first-time participant in the program, REDCOM surpassed hundreds of other companies for the top distinction.
At REDCOM, our mission is to provide the most secure communications solutions in the world. Our trusted and proven products are designed and backed by our relentless drive for quality, innovation, and world-class support.
REDCOM allocates substantial resources to research and development. In fact, the name REDCOM is an acronym that stands for REsearch and Development in COMmunications.
Our principal office is located in our 140,000 sq. ft. headquarters in the town of Victor, a suburb of Rochester, New York. This state-of-the-art campus is home to a large engineering and development team, along with our customer service, sales, manufacturing, and leadership teams.
REDCOM designs, engineers, and manufactures all of our products right here in the United States. We work only with vetted and trusted suppliers to ensure that we source the best and most reliable components for every product. REDCOM has proactively addressed every step of the supply chain to reduce risk, making our products TAA compliant.
What really makes REDCOM stand out from most other companies is our family-oriented culture. We encourage our employees to innovate and empower them to work autonomously. This enables REDCOM to not just respond to customer requirements but to generate truly innovative solutions. We understand and anticipate user needs and develop solutions to meet them. We love solving problems that other companies can't - or won't - tackle.
The wage range for this role considers the range of qualifications that are considered in making compensation decisions including but not limited to skill sets; experience and training; education and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each position.
Technologist Hiring Range $89,500 - $101,500

• Why you want to work for REDCOM: We have an incredible benefits package including:
• 3 weeks of paid vacation per year, plus a generous sick time policy
• Generous rollover policy
• 10 paid holidays per year
• Generous medical insurance
• Dental and vision coverage
• 401(k) plan
• Learning & development is strongly encouraged
• Remote friendly work environment
• Beautiful campus and generous office space
• On-site workout facility
• Tuition Assistance Program