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Senior Operations Manager Call Centre Jobs (NOW HIRING)

iQor

Call Center Operations Manager

Gulfport, MS · On-site

Job Summary We are seeking an energetic and dynamic Call Center Manager to lead our customer service team with enthusiasm and precision. In this pivotal role, you will oversee daily operations of the ...

iQor

Call Center Operations Manager

Pearl, MS · On-site

Job Summary We are seeking an energetic and dynamic Call Center Manager to lead our customer service team with enthusiasm and precision. In this pivotal role, you will oversee daily operations of the ...

iQor

Call Center Operations Manager

Olive Branch, MS · On-site

Job Summary We are seeking an energetic and dynamic Call Center Manager to lead our customer service team with enthusiasm and precision. In this pivotal role, you will oversee daily operations of the ...

iQor

Call Center Operations Manager

Biloxi, MS · On-site

Job Summary We are seeking an energetic and dynamic Call Center Manager to lead our customer service team with enthusiasm and precision. In this pivotal role, you will oversee daily operations of the ...

iQor

Call Center Operations Manager

Madison, MS · On-site

Job Summary We are seeking an energetic and dynamic Call Center Manager to lead our customer service team with enthusiasm and precision. In this pivotal role, you will oversee daily operations of the ...

iQor

Call Center Operations Manager

Hattiesburg, MS · On-site

Job Summary We are seeking an energetic and dynamic Call Center Manager to lead our customer service team with enthusiasm and precision. In this pivotal role, you will oversee daily operations of the ...

iQor

Call Center Operations Manager

Tupelo, MS · On-site

Job Summary We are seeking an energetic and dynamic Call Center Manager to lead our customer service team with enthusiasm and precision. In this pivotal role, you will oversee daily operations of the ...

Amazon

Sr. Operations Manager

Edison, NJ · On-site

Our Sr. Operations Managers responsible for all budgetary, people development and operations ... Fulfillment Center. Responsibilities: Drives creation of quality initiatives, process change ...

Amazon

Sr. Operations Manager

Tracy, CA

Our Sr. Operations Managers responsible for all budgetary, people development and operations ... Fulfillment Center. Responsibilities: Drives creation of quality initiatives, process change ...

Amazon

Sr. Operations Manager

Charlton, MA

Our Sr. Operations Managers responsible for all budgetary, people development and operations ... Fulfillment Center. Responsibilities: Drives creation of quality initiatives, process change ...

Amazon

Sr. Operations Manager

Charlton, MA · On-site

Our Sr. Operations Managers responsible for all budgetary, people development and operations ... Fulfillment Center. Responsibilities: Drives creation of quality initiatives, process change ...

Amazon

Sr. Operations Manager

North Randall, OH

Our Sr. Operations Managers responsible for all budgetary, people development and operations ... Fulfillment Center. Responsibilities: Drives creation of quality initiatives, process change ...

Amazon

Sr. Operations Manager

Robbinsville, NJ

Our Sr. Operations Managers responsible for all budgetary, people development and operations ... Fulfillment Center. Responsibilities: Drives creation of quality initiatives, process change ...

Amazon

Sr. Operations Manager

Tracy, CA

Our Sr. Operations Managers responsible for all budgetary, people development and operations ... Fulfillment Center. Responsibilities: Drives creation of quality initiatives, process change ...

Amazon

Sr. Operations Manager

North Randall, OH

Our Sr. Operations Managers responsible for all budgetary, people development and operations ... Fulfillment Center. Responsibilities: Drives creation of quality initiatives, process change ...

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Senior Operations Manager Call Centre information

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$39K

$98.7K

$159.5K

How much do senior operations manager call centre jobs pay per year?

As of Jun 24, 2026, the average yearly pay for senior operations manager call centre in the United States is $98,723.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,000.00 and $121,500.00 per year, depending on experience, location, and employer.

What does a senior operations manager do?

A senior operations manager in a call center oversees daily operations, manages staff, implements processes to improve efficiency, and ensures customer service standards are met. They analyze performance metrics, coordinate with other departments, and develop strategies to optimize overall call center performance, often using tools like workforce management software.

What is the highest salary in a call center?

The highest salaries for senior operations managers in call centers can reach up to $100,000 to $150,000 annually, depending on the company, location, and experience. Senior roles with extensive management responsibilities and specialized skills may earn higher compensation, especially in large or high-demand markets.

What is the highest position in a call center?

The highest position in a call center is typically the Director of Operations or Call Center Director, responsible for overseeing overall operations, strategy, and performance. In larger organizations, executive roles such as Vice President or Chief Operating Officer (COO) may also oversee multiple call centers or customer service functions.

What is the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Director of Call Center Operations or Vice President of Customer Service, which can offer salaries exceeding $100,000 annually. These positions require extensive experience, leadership skills, and often involve overseeing large teams and strategic planning.
Infographic showing various Senior Operations Manager Call Centre job openings in the United States as of June 2026, with employment types broken down into 98% Full Time, 1% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $98,723 per year, or $47.5 per hour.
Call Center Operations Manager

Call Center Operations Manager

MV Transportation

West Palm Beach, FL

Full-time

Posted 5 days ago

MV Transportation rating

6.3

Company rating: 6.3 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

61st of 76 rated public transport

Job description

If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.


MV Transportation is seeking an Call Center Operations Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible fo,r but not limited to:

  • Effectively manage on-time performance and driver availability.
  • Effectively manage all call center functions.
  • Effectively manage customer relations through both direct contact and outreach programs.
  • Identify, select, train, and mentor location staff.
  • Effectively and frequently communicate with location staff and support team members.
  • Assist in overseeing safety and training programs, plans, and processes to ensure compliance with company, contract, and regulatory requirements.
  • Contributes to maintaining the safety culture of the division.
  • Maintain client contact routinely to meet or exceed expectations.
  • Assist with conducting periodic departmental audits.
  • Daily, weekly and monthly review of key operational metrics.
  • Implement, promote and adhere to company policies and procedures.
  • Participates in location labor and employee relations activities.

Talent Requirements:

  • Must have at least three (3) years or equivalent experience within the past five (5) calendar years as an Operations Manager of an ADA Paratransit operation serving a comparably sized paratransit operation.
  • The ideal candidate would have experience in scheduling, personnel management, and training.
  • Must be able to work independently and have strong written and verbal skills.
  • Knowledge of the contractual obligations is a must to perform this job correctly.
  • Knowledge of company policy assures that the field operator is using consistent measures to assess a driver’s activity.
  • Trapeze experience preferred.
  • Experience managing fast paced environment.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.  The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. 

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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