Senior Observability Engineer Jobs in West Virginia

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

The Senior Director, Platform Architecture owns the end-to-end technical architecture for the Agentic Service Catalog. You are responsible for ensuring that the platform operates as one secure, scalable, governable, and maintainable system even though its capabilities, data, workflows, integrations, and AI services are supplied by many teams.

You will define the contracts that make the federated model work: APIs, workflows, events, schemas, integration boundaries, identity, policy, approvals, evidence, observability, versioning, compatibility, and ownership boundaries.

This is a hands-on engaged manager architecture role, not an architecture-review-only position. You will develop APIs and AI capabilities, build reference implementations, review critical code, solve complex integration problems, and coordinate technical direction across the teams contributing to the Service Catalog.

This job reports to the Vice President Intelligent Automation and Data Platforms

Target-State Architecture

• Manage and evolve the target-state architecture for the Agentic Service Catalog and its supporting workflow, control, and knowledge capabilities.
• Establish how the platform integrates with service management, source control, CI/CD, cloud, observability, security, network, data platforms, identity, and other enterprise systems.
• Ensure enterprise systems remain while the Service Catalog assembles usable context and governed workflows around them.

API, Workflow, Event & Data Contracts

• You will define standards for APIs, events, workflow interfaces, schemas, errors, idempotency, retries, compensation, observability, versioning, and compatibility.
• You will establish the technical contract for every reusable capability contributed to the Service Catalog.
• Design stable interfaces that allow domain-owned capabilities to evolve without breaking user journeys or long-running workflows.
• Ensure critical interfaces are typed, versioned, testable, observable, and connected to a named owner and support model.

Governance & Control-Plane Architecture

• Design runtime policy gates for sensitive and production-affecting activities and ensure side effects occur only through governed execution paths.
• Ensure actions are attributable to an authenticated principal, registered capability, policy decision, approval state, execution record, and evidence package.

AI & Agent Architecture

• Establish clear separation between AI reasoning and durable workflow execution so model behavior never becomes the accidental source of execution truth.
• Ensure AI agents work with enterprise systems through registered, typed, policy-aware service interfaces rather than direct database access or broad credentials.
• Establish patterns for tool access, grounded context, retrieval, memory, policy enforcement, evaluation, evidence capture, human approval, replay, operational monitoring, and kill switches.

Hands-On Engineering & Reference Implementation

• Build reference implementations that demonstrate approved patterns for capability registration, policy enforcement, workflow execution, evidence generation, enterprise integration, and AI/tool invocation.
• Perform technical spikes and proofs of concept for high-risk or uncertain architectural decisions.

Cross-Team Technical Leadership

• Coordinate technical direction across Service Catalog engineering, delivery teams, domain capability providers, enterprise architecture, Security, Risk, AI Platform, ITSM, Cloud, Data, Network, and infrastructure teams.
• Define what the central platform owns, what capability providers own, and what service teams continue to oversee.
• Create architecture review and exception processes that protect the platform without becoming delivery bottlenecks.
• Mentor engineers and architects and raise technical capability across contributing teams.

• 8+ years of experience in management
• 8+ years of experience with platform architecture
• Bachelor's degree in Computer Science or experience in lieu of education
• Think end to end, connecting user-facing applications, APIs, workflows, integrations, data, security, governance, AI capabilities, infrastructure, and operational concerns into architecture.
• Experience with API and integration design, including contracts, schemas, versioning, compatibility, error handling, and boundaries.
• Practical experience with AI-enabled systems, agent architectures, model integration, intelligent automation, or related latest technologies.
• You have experience with enterprise security and governance concepts including identity, authorization, least privilege, policy enforcement, approvals, auditability, evidence, and traceability.
• Establish reusable technical standards and reference patterns that other engineering teams can implement.
• You will be hands-on, including development, prototyping, code review, integration troubleshooting, and technical mentoring.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose-driven culture is multi award-winning; World's Best Workplaces 2025 (Fortune Global Top 25), Great Place to Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Benefits/Perks:

• Great compensation package and bonus
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
• Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html

Fraud Awareness - Experian's recruitment process is conducted only through authorized channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.

#LI-Hybrid