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Senior Manager Workforce Planning Scheduling Jobs

Marmon

OR · On-site

The Senior Manager - Planning & Scheduling is responsible for leading enterprise-wide production planning, inventory management, logistics, and scheduling functions across all H&B facilities. This ...

Neko Health AB

Workforce Planning Coordinator

New York, NY · On-site

$136K - $152K/yr

Country Manager About the Role We are looking for a Workforce Planning Coordinator to support the planning and scheduling of clinical staff across our growing US clinic network. This role will focus ...

Clarest Health

Workforce Planning Manager

Phoenix, AZ · On-site +1

$100K - $110K/yr

As a Workforce Planning Manager , you will support the design, implementation, and optimization of ... Remote or Phoenix, AZ (Hybrid) Salary : $100,000 - $110,000 (Exempt) Schedule: 9AM - 5PM EST ...

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Senior Manager Workforce Planning Scheduling information

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$54.5K

$109.4K

$164.5K

How much do senior manager workforce planning scheduling jobs pay per year?

As of Jun 8, 2026, the average yearly pay for senior manager workforce planning scheduling in the United States is $109,431.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,500.00 and $126,500.00 per year, depending on experience, location, and employer.

What is the difference between Senior Manager Workforce Planning Scheduling vs Workforce Analyst?

AspectSenior Manager Workforce Planning SchedulingWorkforce Analyst
CredentialsBachelor's degree; often advanced certifications in workforce planning or HRBachelor's degree in HR, Business, or related field; certifications like SHRM-CP may be preferred
Work EnvironmentStrategic planning teams, management meetings, cross-department collaborationData analysis, reporting, operational support within HR or operations teams
Employer & Industry UsageUsed in large corporations, healthcare, manufacturing, and service industries for planningCommon in HR departments across various industries for analyzing workforce data

The Senior Manager Workforce Planning Scheduling focuses on strategic workforce planning and scheduling at a managerial level, overseeing teams and making high-level decisions. In contrast, a Workforce Analyst primarily handles data analysis, reporting, and supporting operational workforce decisions. Both roles require related credentials and are integral to workforce management but differ in scope and responsibilities.

Infographic showing various Senior Manager Workforce Planning Scheduling job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $109,431 per year, or $52.6 per hour.
Senior Manager, Workforce Management - GUS

Senior Manager, Workforce Management - GUS

Grainger Businesses

Tempe, AZ • On-site

$113K - $189K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Grainger rating

8.2

Company rating: 8.2 out of 10

Based on 150 frontline employees who took The Breakroom Quiz

30th of 338 rated logistics

Job description

Work Location Type: Hybrid
Req Number 331494
About Grainger
W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.
Compensation
The anticipated base pay compensation range for this position is $113,900.00 - $189,900.00. This role is eligible for an incentive target of up to 20 %, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.
Rewards and Benefits
With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:
  • Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
  • 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
  • Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
  • Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger's benefits, please click on the link below:
https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire
Grainger Benefits
The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.
The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.
Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.
Position Details
The Senior Manager, Workforce Planning leads workforce planning, scheduling, real-time resource management, and contact center reporting to support service level performance, resource utilization, and cost-to-serve objectives. The role establishes workforce management practices, metrics, staffing models, and technology roadmaps that enable consistent operational execution across the Contact Center network. The position manages and develops the Workforce Management team, partners with Contact Center leadership, and provides analytics that make performance drivers visible and actionable. The role supports contact center strategy by improving forecasting, capacity planning, contingency planning, and continuous improvement practices across a multi-site service environment.
You Will
  • Lead and develop the Workforce Management team by setting objectives, coaching performance, identifying training needs, and building team capability across workforce planning, scheduling, and real-time resource management.
  • Establish standardized workforce management practices, policies, procedures, metrics, and governance to improve resource utilization, service level performance, operational consistency, and accountability across the Contact Center network.
  • Develop staffing models, forecasts, schedules, and capacity plans that balance customer demand, labor availability, productivity, service level goals, staffing flexibility, and cost-to-serve objectives.
  • Direct real-time resource management by monitoring service level performance, identifying variance drivers, coordinating operational adjustments, and supporting timely decisions that improve customer experience and efficiency.
  • Provide reporting, analytics, and performance insights to Contact Center leadership by translating workforce, telephony, productivity, and operational data into clear recommendations for business decisions.
  • Evaluate workforce management tools, telephony platforms, automated call distribution technologies, and related systems to support a technology roadmap that improves capability, efficiency, data quality, and scalability.
  • Partner with senior leadership and Contact Center stakeholders to make workforce and service challenges visible, recommend solutions, manage budget planning inputs, and balance service performance, cost, staffing flexibility, and business priorities.
  • Lead continuous improvement, contingency planning, and disaster recovery efforts to strengthen operational resilience, standardize scalable process improvements, and support Contact Center strategy.

You Have
  • Bachelor's Degree required
  • 7+ years in service center, contact center, workforce management, operations planning, business intelligence, or related operational analytics environments required
  • 3+ years using workforce management tools, telephony systems, automated call distribution technologies, and related reporting or analytics platforms required
  • Knowledge of workforce management principles, including forecasting, capacity planning, scheduling, real-time resource management, interval-level service drivers, staffing models, and service level performance management.
  • Experience using workforce management, telephony, and automated call distribution tools such as Aspect, Blue Pumpkin, IEX, Avaya, Cisco, or comparable systems to support contact center planning, reporting, and operational decision-making.
  • Experience developing workforce analytics, performance reports, operational metrics, and root-cause insights that identify improvement opportunities and support leadership decisions in a contact center or service center environment.
  • Knowledge of multi-site contact center operations, system interdependencies, technology roadmaps, contingency planning, budget inputs, and continuous improvement practices that support scalable and resilient workforce operations.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

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About Grainger

Sourced by ZipRecruiter

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money. We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

Industry

Office administration and facilities support services

Company size

10,000+ Employees

Headquarters location

Lake Forest, IL, US

Year founded

1927

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