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Senior Manager Customer Operations Support Jobs in Utah

Triumph Group

Senior Manager, Operations

Park City, UT · On-site

... supporting other functions in the pursuit of excellence. Responsibilities also include regular ... Assure customer expectations are consistently satisfied, products and services always meet quality ...

Triumph Group

Senior Manager, Operations

Park City, UT · On-site

... supporting other functions in the pursuit of excellence. Responsibilities also include regular ... Assure customer expectations are consistently satisfied, products and services always meet quality ...

Studio McGee

Sr. Manager, Web Operations

Draper, UT · On-site

$108K/yr

... to support a high growth ecommerce environment. This is a highly cross functional role that ... Anticipate future platform capabilities, customer expectations, and technology advancements to ...

TSMG

UAS Operations Support Specialist

Salt Lake City, UT · On-site

$49K - $66K/yr

Manage batteries, charging equipment, and related inventory * Assist with aircraft staging and field logistics * Support safety procedures and site operations * Maintain operational records and ...

TSMG

UAS Operations Support Specialist

Salt Lake City, UT · On-site

$49K - $66K/yr

Manage batteries, charging equipment, and related inventory * Assist with aircraft staging and field logistics * Support safety procedures and site operations * Maintain operational records and ...

TSMG

UAS Operations Support Specialist

Salt Lake City, UT · On-site

$49K - $66K/yr

Manage batteries, charging equipment, and related inventory * Assist with aircraft staging and field logistics * Support safety procedures and site operations * Maintain operational records and ...

Orion

Client Operations Support Specialist

Lehi, UT · Hybrid

$21.75 - $31.13/hr

Collaborate with peers, Service Leads, Technical Leads, and Managers to support coordinated client ... Preferably has prior customer service or technology support experience * Has less than one year of ...

Navitas Semiconductor

Experience supporting senior managers or directors in a fast-paced, global operations environment ... We care deeply about our mission, our customers, and each other. We collaborate, support one ...

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Senior Manager Customer Operations Support information

What does a senior manager customer operations support do?

A senior manager in customer operations support oversees teams that handle customer inquiries, complaints, and service issues to ensure customer satisfaction. They develop strategies to improve support processes, analyze performance metrics, and coordinate with other departments to enhance overall service quality. Strong leadership, communication skills, and familiarity with customer support tools are essential for this role.
Infographic showing various Senior Manager Customer Operations Support job openings in Utah as of July 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 100% In-person job distribution.

Senior Manager, Operations

Triumph Group, Inc.

Park City, UT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 24 days ago

Triumph Group rating

8.7

Company rating: 8.7 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

16th of 72 rated aerospace companies

Job description

Based in Park City, UT, Triumph Geared Solutions is a leading independent aerospace gear and gear box supplier for the commercial and military helicopter and business jet markets and employs approximately 200 employees. The Company’s key products and services include power transmission systems, integrated gearbox design and builds, airframe mounted accessor drives (AMAD’s), engine mounted accessory drives (EMAD’s), rotorcraft transmissions, turboshaft internal gearboxes, emergency power gearboxes, and large complex aero gears for both OE and aftermarket/spares end markets.

Park City, UT lies east of Salt Lake City in the western state of Utah. Framed by the craggy Wasatch Range, it’s bordered by the Deer Valley Resort and the huge Park City Mountain Resort, both known for their ski slopes.

Overview

Triumph Gear Systems in Park City, UT is currently seeking a Senior Manager of Operations. The Sr. Manager, Operations will be responsible for leading the site’s Manufacturing organization to drive best in class performance and drive a positive continuous improvement culture to effectively manage the business. This includes defining processes, standards, specifications, and other technical data necessary to meet manufacturing process requirements. as well as supporting other functions in the pursuit of excellence. Responsibilities also include regular interactions with site specific high-level customers

Responsibilities
  • Drive Safety, Quality and On Time Delivery of products and services
  • Assure customer expectations are consistently satisfied, products and services always meet quality specifications and all resources are fully utilized to provide cost-effective solutions.
  • Lead the Operations team of supervisors in meeting and/or exceeding all company / customer expectations for quality, delivery and safety.
  • Identify and resolve resource and technological constraints as well and ensure that resources are appropriately identified and assigned. Participates in the acquisitions and set-up of new equipment and processes.
  • Develop Operations budgets for the business plan and analyze monthly performance metrics to attain production and shipping goals within Company objectives.
  • Establish and drive company initiatives that advance improvement in both delivery and cost.
  • Actively interface with customers to promote positive, constructive relationships.
  • Ensure that the quality of products/processes meet or exceed customer requirements.
  • Provide oversight and reporting of Production Accountability.
  • Proactively interact with all levels and departments of the company to ensure company goals and expectations are met.
  • Strict adherence to the Environmental, Health and Safety guidelines and policies as well as Federal, State, and Local laws.
Qualifications
  • Bachelor’s degree in a technical field. Master’s Degree a plus
  • 5 years of management experience in Operations or Production Management  
  • 8-10 years of Manufacturing experience in Aerospace or other complex machining or highly regulated industries with exacting and demanding requirements. 
  • Strong experience and working knowledge of FAA and EASA regulations.
  • AS9100 QMS body of knowledge experience preferred. 
  • Possess a leadership style that is effective at influencing organizational cultural change. 
  • Demonstrated success at delivering superior business results through the effective execution of company initiatives and objectives.
  • Accomplished in building positive relationships with co-workers, suppliers and customers.
  • Overall knowledge, skills, and abilities that reflect: Leadership, Strategy Development, Financial Acumen, Negotiation Skills, Organization Skills, Communication Skills, Team Work, Creativity, and Visionary Forward Thinking.
Additional Information

All Positions at Triumph Geared Solutions require access to information or technology that is subject to the International Traffic in Arms Regulations (ITAR) and other US government security regulations. These laws do not permit access rights to non-US Citizens or to other unauthorized individuals. Therefore, presently all applicants must be US Citizens or US Permanent Residents (*green card holders*) and/or otherwise comply with ITAR requirements for access rights to be considered for a position.

Pursuant to International Traffic Arms Regulations (“ITAR”) and the Export Administration Regulations (“EAR”), applicants for SELECT positions will be required to provide proof of U.S. Citizenship, U.S. Permanent Residence, or U.S. Immigration Status in order to meet the minimum qualifications for those select positions. All inquiries related to citizenship are asked solely to comply with ITAR and EAR export licensing requirements.

Legally authorized to work in the United States without company sponsorship.   

Benefits:

  • Comprehensive medical, dental and vision coverage with plan options that provide flexibility and choice (including telehealth options)
  • Healthcare spending accounts
  • Paid parental leave
  • Paid/flexible time off in addition to paid company holidays
  • 401(k) with company match
  • Disability and life insurance
  • Incentives and performance-based rewards
  • Exciting growth and development opportunities empowered by our TRIUMPH Transformation and an entrepreneurial environment that encourages innovation and creativity

Work Environment and Physical Demands:

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee frequently is required to stand, walk, and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms: stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.

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