The role combines customer service, eCommerce management, and in-store sales operations support, with a strong emphasis on responsiveness, accuracy, and continuous improvement. Key Responsibilities:
The role combines customer service, eCommerce management, and in-store sales operations support, with a strong emphasis on responsiveness, accuracy, and continuous improvement. Key Responsibilities:
We use customer insights and market analytics to help our clients make smarter decisions, integrate ... As a Senior Manager you lead large projects, innovate processes, and maintain operational ...
We use customer insights and market analytics to help our clients make smarter decisions, integrate ... As a Senior Manager you lead large projects, innovate processes, and maintain operational ...
We use customer insights and market analytics to help our clients make smarter decisions, integrate ... As a Senior Manager you lead large projects, innovate processes, and maintain operational ...
We use customer insights and market analytics to help our clients make smarter decisions, integrate ... As a Senior Manager you lead large projects, innovate processes, and maintain operational ...
The Operations Support Manager is also responsible for the hiring and training of all hotel staff. As a leader, the Operations Support Manager must be a self-starter and understand that the position ...
The Operations Support Manager is also responsible for the hiring and training of all hotel staff. As a leader, the Operations Support Manager must be a self-starter and understand that the position ...
Operations Support Manager
$74K - $96K/yr
We are searching for an experienced Operations Support Manager who will be an integral part of the ... customer experience. Accountable for managing people, setting direction and deploying resources ...
New
Operations Support Manager
$74K - $96K/yr
We are searching for an experienced Operations Support Manager who will be an integral part of the ... customer experience. Accountable for managing people, setting direction and deploying resources ...
New
Operations Support Manager
Orlando, FL · On-site
$74K - $96K/yr
We are searching for an experienced Operations Support Manager who will be an integral part of the ... customer experience. Accountable for managing people, setting direction and deploying resources ...
New
Operations Support Manager
Orlando, FL · On-site
$74K - $96K/yr
We are searching for an experienced Operations Support Manager who will be an integral part of the ... customer experience. Accountable for managing people, setting direction and deploying resources ...
New
Customer Operations Coordinator
Miami, FL · On-site
$60 - $64/hr
Position Summary The Customer Operations Coordinator is responsible for managing customer orders ... Support sales presentations with data and reporting. * Participate in meetings with internal teams.
New
Customer Operations Coordinator
Miami, FL · On-site
$60 - $64/hr
Position Summary The Customer Operations Coordinator is responsible for managing customer orders ... Support sales presentations with data and reporting. * Participate in meetings with internal teams.
New
Operations Support Manager
Tallahassee, FL · On-site
$65K/yr
The Operations Support Manager is also responsible for the hiring and training of all hotel staff. As a leader, the Operations Support Manager must be a self-starter and understand that the position ...
Quick apply
Operations Support Manager
Tallahassee, FL · On-site
$65K/yr
The Operations Support Manager is also responsible for the hiring and training of all hotel staff. As a leader, the Operations Support Manager must be a self-starter and understand that the position ...
Operations Support Manager
$74K - $96K/yr
We are searching for an experienced Operations Support Manager who will be an integral part of the ... customer experience. Accountable for managing people, setting direction and deploying resources ...
New
Operations Support Manager
$74K - $96K/yr
We are searching for an experienced Operations Support Manager who will be an integral part of the ... customer experience. Accountable for managing people, setting direction and deploying resources ...
New
Senior Manager, Customer Success Systems
Fort Lauderdale, FL · On-site +1
$86K - $133K/yr
Partner across Sales, Marketing, Operations and Proposal Development to optimize content ... Create and implement a delivery strategy that supports current and future learning programs ...
Senior Manager, Customer Success Systems
Fort Lauderdale, FL · On-site +1
$86K - $133K/yr
Partner across Sales, Marketing, Operations and Proposal Development to optimize content ... Create and implement a delivery strategy that supports current and future learning programs ...
Senior Manager, Commercial Operations Company Overview At Mitsubishi Power, we're not just building ... Maintain proposal opportunity data, pricing history, and approvals within CRM systems. * Support ...
Senior Manager, Commercial Operations Company Overview At Mitsubishi Power, we're not just building ... Maintain proposal opportunity data, pricing history, and approvals within CRM systems. * Support ...
Senior Manager, Commercial Operations Company Overview At Mitsubishi Power, we're not just building ... Maintain proposal opportunity data, pricing history, and approvals within CRM systems. * Support ...
Senior Manager, Commercial Operations Company Overview At Mitsubishi Power, we're not just building ... Maintain proposal opportunity data, pricing history, and approvals within CRM systems. * Support ...
Senior Manager, Commercial Operations Company Overview At Mitsubishi Power, we're not just building ... Maintain proposal opportunity data, pricing history, and approvals within CRM systems. * Support ...
Senior Manager, Commercial Operations Company Overview At Mitsubishi Power, we're not just building ... Maintain proposal opportunity data, pricing history, and approvals within CRM systems. * Support ...
Senior Manager, Commercial Operations Company Overview At Mitsubishi Power, we're not just building ... Maintain proposal opportunity data, pricing history, and approvals within CRM systems. * Support ...
Senior Manager, Commercial Operations Company Overview At Mitsubishi Power, we're not just building ... Maintain proposal opportunity data, pricing history, and approvals within CRM systems. * Support ...
Customer Support Operations
Boca Raton, FL · On-site
$18.22 - $26.44/hr
This role reports directly to the Senior Manager of the Customer Support Operations division. This is a hybrid position and involves regular performance of job responsibilities virtually as well as ...
Customer Support Operations
Boca Raton, FL · On-site
$18.22 - $26.44/hr
This role reports directly to the Senior Manager of the Customer Support Operations division. This is a hybrid position and involves regular performance of job responsibilities virtually as well as ...
... support our fast-growing Voice division. MCA seeks team members who share our values: service ... service management. * Closing and invoicing all zero-dollar work tickets. * Assisting in ...
... support our fast-growing Voice division. MCA seeks team members who share our values: service ... service management. * Closing and invoicing all zero-dollar work tickets. * Assisting in ...
Supported by Deloitte's global delivery footprint and a curated ecosystem of technology and ... Lead globally distributed teams across content design, delivery, learning operations, and vendor ...
Supported by Deloitte's global delivery footprint and a curated ecosystem of technology and ... Lead globally distributed teams across content design, delivery, learning operations, and vendor ...
Regional Operations Support
Riverview, FL · On-site
Be incredibly friendly and customer-centric. Love to smile and radiate an accommodating attitude ... senior managers, clients, and others. Assisting: * Regional Property Manager(s) oversee the ...
Regional Operations Support
Riverview, FL · On-site
Be incredibly friendly and customer-centric. Love to smile and radiate an accommodating attitude ... senior managers, clients, and others. Assisting: * Regional Property Manager(s) oversee the ...
Regional Operations Support
Riverview, FL · On-site
Be incredibly friendly and customer-centric. Love to smile and radiate an accommodating attitude ... senior managers, clients, and others. Assisting: * Regional Property Manager(s) oversee the ...
Quick apply
Regional Operations Support
Riverview, FL · On-site
Be incredibly friendly and customer-centric. Love to smile and radiate an accommodating attitude ... senior managers, clients, and others. Assisting: * Regional Property Manager(s) oversee the ...
Be incredibly friendly and customer-centric. Love to smile and radiate an accommodating attitude ... senior managers, clients, and others. Assisting: * Regional Property Manager(s) oversee the ...
Be incredibly friendly and customer-centric. Love to smile and radiate an accommodating attitude ... senior managers, clients, and others. Assisting: * Regional Property Manager(s) oversee the ...
Senior Manager Customer Operations Support information
What does a senior manager customer operations support do?
A senior manager in customer operations support oversees teams that handle customer inquiries, complaints, and service issues to ensure customer satisfaction. They develop strategies to improve support processes, analyze performance metrics, and coordinate with other departments to enhance overall service quality. Strong leadership, communication skills, and familiarity with customer support tools are essential for this role.
What cities in Florida are hiring for Senior Manager Customer Operations Support jobs?
Cities in Florida with the most Senior Manager Customer Operations Support job openings:
Full-time
Re-posted 10 days ago
Job description
Description
The Customer Operations Specialist is a cross-functional role responsible for supporting internal sales operations, digital sales channels and in-person customer engagement. This position serves as a central point of coordination across operations, sales, eCommerce, and marketing. The role helps ensure that customer needs are captured, routed, and resolved efficiently while supporting a seamless buying experience from initial inquiry through order execution.
The role combines customer service, eCommerce management, and in-store sales operations support, with a strong emphasis on responsiveness, accuracy, and continuous improvement.
Key Responsibilities:
Customer Engagement & Support
- Respond to inbound customer inquiries across in-store, front counter, phone, chat, email, and website channels
- Process orders for equipment, supplies, accessories, and other items using the P21 ERP system
- Support walk-in and phone-in customers through front counter order entry, product assistance, and issue resolution
- Route opportunities, questions, and customer needs to appropriate sales, business development, operations, or support teams
- Contribute to the visual presentation and overall customer experience of the retail showroom
- Answer and handle incoming calls, directing callers to appropriate parties as needed
- Deliver a high level of service aligned with company standards
Branch Operations & Logistics Support
- Perform receiving activities, including unpacking items, receiving inventory into the P21 ERP system, and stocking received products in the warehouse and/or on the local showroom floor
- Assist with item transfers, RMAs, COD processing, and other branch operational transactions
- Support branch rentals by configuring and testing equipment for customer use, utilizing the equipment tracking system, maintaining customer files, and invoicing clients for rentals
eCommerce & Website Operations
- Process and manage orders originating from eBay and the Duncan-Parnell Online Store
- Maintain eBay sales for the branch, including management of listed inventory and timely processing of related orders
- Process and manage online orders and subscriptions
- Maintain and manage user accounts, including tax-exempt setup
- Support website operations by troubleshooting order or account issues
- Submit support tickets and coordinate with marketing and web developers
- Maintain accuracy of website product listings by adding, updating, or removing content as needed
- Monitor transactions for fraud risk and coordinate with internal stakeholders
- Assist with monthly reporting on web sales performance
Sales Operations Support
- Support order processing and quote conversion for equipment, supplies, accessories, and other items
- Process orders originating from D-P Sales and Business Development Representatives and other D-P team members
- Maintain customer and contact records
- Assist with item transfers, RMAs, and COD processing
- Support inside sales workflows, documentation, and customer follow-up
- Perform other sales, operational, and administrative support duties as requested by the Branch Manager
Requirements
Required Skills & Abilities
- Strong customer service mindset with professional communication skills
- Highly organized with ability to manage multiple workflows simultaneously
- Detail-oriented with strong accuracy in order and data processing
- Ability to troubleshoot issues and coordinate across teams
- Self-starter with a proactive, problem-solving attitude
- Ability to lift, carry or move objects up to 50 lbs
- Ability to bend, kneel, and reach as needed to perform daily tasks
Education & Experience
- High school diploma required; associate or bachelor's degree preferred
- Experience in customer service, sales support, or eCommerce operations
- Experience with ERP systems (P21 preferred), CRM systems, and web platforms
- Familiarity with geospatial, construction, or technical products is a plus