Senior Lyft Customer Service Jobs (Flexible Options) Near Me

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

The Luxury team builds rich and creative features that set the standard for the ride-sharing industry. We're looking for a motivated Senior Engineering Manager to lead the team building app experiences, UIs, and infrastructure for Black, Black SUV, and other upmarket modes where quality is uncompromising.

As a Senior Engineering Manager, you'll set the technical direction for the team, making tradeoffs between technical investments and product work, and communicating strategy transparently to your team and to leadership. You'll act as a critical technical leader across backend, frontend, iOS, and Android, taking holistic ownership of complex systems, defining strategic roadmaps, and driving cross-functional alignment and engineering excellence to improve the luxury experience.

Ownership is a key quality for this team. You should be driven to track projects to successful completion and beyond, taking initiative to work with other teams and functions to ensure your team's work reaches users and drives impact. You'll also help shape product direction by developing a deep understanding of the customer.

You'll lead a group of talented engineers, helping the team deliver business impact while staying open to change through constant experimentation. You'll collaborate with engineering, product, data science, design, and operations on programs that empower the team to iterate quickly, delighting our passengers and drivers.

If you enjoy collaborating with technical and nontechnical partners on a product with real-world impact, this is the role for you.

Responsibilities:

• Lead a team of talented backend, frontend, and mobile engineers and engineering managers who like to ship code and tackle hard engineering problems
• Mentor and guide the professional and technical development of your team members. Help develop their careers, and assign them to projects tailored to their skill levels, personalities, work styles, and professional goals
• Build teams that are collaborative, inclusive, and respectful of each other
• Set the technical vision and strategy for an evolving product area
• Co-own the product strategy with the product partner and ensure timely delivery with high quality of the engineering solutions
• Create plans for prioritizing technical and resourcing challenges in your organization
• Maintain a balance between building sustainable, high-impact projects and shipping things quickly
• Instill a spirit of continuous improvement in the team's code, architecture, and processes
• Work closely with the Lyft recruiting team to hire high potential candidates from diverse backgrounds
• Own your team's deliverables and ensure we continue to ship scalable, highly-available products that delight our users

Experience:

• You have 3+ years of experience managing engineering teams of 20+ members, as well as experience in managing managers. Able to contribute to planning and design discussions
• You have experience building trust to lead a team of engineers and guiding them through their career development, including growing managers and staff engineers
• You believe in building both teams and products that scale. You think ahead and build for the future
• You enjoy working in a collaborative environment, and you're committed to driving projects to completion creatively
• You can motivate and instill a strong sense of ownership in your team
• You are able to thrive in a heavily cross-functional environment and drive projects to completion regardless of the organizational structure
• You work well with product partners and help set the product vision for an ambiguous project

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership
• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule - Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the San Francisco area is $208,000 - $280,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.