NMK Global Inc. is a global IT Services & Solutions company specializing in IT Staffing, Technology Consulting, Workforce Solutions, and Application Development Services. We help organizations build high-performing technology teams by connecting them with exceptional talent across a wide range of industries. Our expertise, industry knowledge, and consultative approach enable clients to achieve successful business outcomes while helping professionals advance their careers.
Job Title: Senior ServiceNow Developer
Location: Shelton, CT (4 Days/Week Onsite)
Experience: 7+ Years
Job Description:
We are seeking a Senior ServiceNow Developer to design, develop, customize, and support enterprise ServiceNow solutions across multiple modules. This is a hands-on development role focused on ServiceNow platform development, integrations, Agile delivery, and production support. The ideal candidate will have strong expertise in ServiceNow scripting, JavaScript, REST/SOAP integrations, Azure DevOps, and experience working across core and specialized ServiceNow modules.
Key Responsibilities:
- Design, develop, configure, and customize solutions across ServiceNow modules including CSM, ITSM, SPM, Now Assist, and ITOM AIOps.
- Build and maintain integrations using REST/SOAP Web Services, IntegrationHub, Scripted APIs, and MID Servers.
- Develop server-side and client-side functionality using JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies/Actions, and Flow Designer.
- Deliver new features through Agile user stories and resolve production incidents within SLA.
- Support specialized ServiceNow capabilities including BLSP (public-facing portal).
- Perform unit testing, support UAT, and troubleshoot production issues.
- Participate in code reviews and follow ServiceNow development standards and governance.
- Maintain technical documentation for configurations, integrations, and customizations.
- Manage development activities using Azure DevOps.
- Collaborate with architects, administrators, product owners, and business stakeholders.
- Stay current with new ServiceNow releases and recommend platform improvements.
Required Qualifications:
- 7+ years of hands-on ServiceNow Development experience.
- Strong experience with ServiceNow modules:
- Customer Service Management (CSM)
- IT Service Management (ITSM)
- Strategic Portfolio Management (SPM)
- IT Operations Management (ITOM)
- Now Assist
- Strong proficiency in:
- JavaScript
- Glide APIs
- Business Rules
- Script Includes
- Client Scripts
- Flow Designer
- UI Policies & UI Actions
- Experience building integrations using:
- REST APIs
- SOAP Web Services
- IntegrationHub
- Scripted APIs
- MID Servers
- Experience working in Agile environments.
- Experience using Azure DevOps.
- Experience providing production support and incident resolution.
- ServiceNow Certified System Administrator (CSA) certification.
- Excellent analytical, troubleshooting, and communication skills.
Technology Stack:
ServiceNow Modules
- Customer Service Management (CSM)
- IT Service Management (ITSM)
- Strategic Portfolio Management (SPM)
- IT Operations Management (ITOM AIOps)
- Now Assist
- BLSP
ServiceNow Development:
- JavaScript
- Glide APIs
- Business Rules
- Script Includes
- Client Scripts
- UI Policies
- UI Actions
- Flow Designer
Integrations
- REST APIs
- SOAP Web Services
- IntegrationHub
- Scripted APIs
- MID Servers
Tools
- Azure DevOps
- Agile
- UAT
- Production Support
Top Priority Skills
- ServiceNow Development
- CSM
- ITSM
- SPM
- ITOM AIOps
- Now Assist
- JavaScript
- Glide APIs
- Business Rules
- Script Includes
- Client Scripts
- Flow Designer
- REST APIs
- SOAP Web Services
- Integration Hub
- Scripted APIs
- MID Servers
- Azure DevOps
- Agile
- ServiceNow Certified System Administrator (CSA)