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Senior Fertility Coach Jobs (NOW HIRING)

Prelude Fertility

Senior Product Manager

Houston, TX · On-site

$113K - $149K/yr

... Inception Fertility's portfolio, including Prelude Connect, Practice Edge, and Prelude ... Manage, coach, and develop direct reports, setting clear goals, giving regular feedback, and ...

CooperSurgical

Senior Business Analyst

Livingston, NJ · On-site

$100K - $130K/yr

About CooperSurgical CooperSurgical is a leading fertility and women's healthcare company dedicated ... As a senior contributor, the Sr. BA serves as a technical mentor, coaching Business Analysts on ...

Cooper Companies

Senior Design Quality Engineer

Trumbull, CT

$86K - $117K/yr

About CooperSurgical CooperSurgical is a leading fertility and women's healthcare company dedicated ... This position may also guide, coach, review and delegate work to lower-level specialists. Knowledge ...

CooperCompanies

Senior Electrical Engineer

Trumbull, CT · On-site

$105K - $137K/yr

CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on ... Drive, coach and/or oversee definition of design input (i.e., product requirements) and technical ...

Transunion

Sr. Analysts

Chicago, IL · On-site +1

$96K - $103K/yr

Fromadoption assistance and fertility planning coveragetocaregiver support, we're here for every ... Tapfinancial wellness resources,career coaching, and optionallongterm care insuranceto plan ...

Trans Union LLC

Sr. Analysts

Chicago, IL · On-site

$96K - $103K/yr

From adoption assistance and fertility planning coverage to caregiver support, we're here for every ... Tap financial wellness resources, career coaching, and optional long-term care insurance to plan ...

The Beck Group

Senior Project Coordinator

Denver, CO · On-site

The Senior Project Coordinator works with a Project Manager and Project Designer regarding the ... Fertility, adoption, pregnancy, and parenthood). * Free Life Coach * Pet insurance discount

TransUnion

Sr. Analysts

Chicago, IL · On-site +1

$96K - $103K/yr

Fromadoption assistance and fertility planning coveragetocaregiver support, we're here for every ... Tapfinancial wellness resources,career coaching, and optionallongterm care insuranceto plan ...

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All JobsSenior Fertility Coach Jobs

Senior Fertility Coach information

See salary details

$14

$67

$100

How much do senior fertility coach jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for senior fertility coach in the United States is $67.07, according to ZipRecruiter salary data. Most workers in this role earn between $56.73 and $79.57 per hour, depending on experience, location, and employer.

What is the difference between Senior Fertility Coach vs Fertility Counselor?

AspectSenior Fertility CoachFertility Counselor
CredentialsCoaching certifications, fertility-specific trainingLicensed mental health or licensed counselor credentials
Work EnvironmentPrivate clinics, coaching practices, fertility centersTherapy clinics, hospitals, mental health facilities
Industry UsageFocus on coaching clients through fertility journeysProvide emotional support and therapy for fertility-related issues
Search/Comparison IntentSeeking coaching services or career infoLooking for mental health support or counseling roles

While both roles support individuals facing fertility challenges, a Senior Fertility Coach primarily offers coaching and guidance through fertility journeys, whereas a Fertility Counselor provides emotional therapy and mental health support. The choice depends on whether clients seek practical coaching or therapeutic counseling.

What are Senior Fertility Coaches?

Senior Fertility Coaches are experienced professionals who provide guidance, support, and education to individuals or couples navigating fertility challenges. They help clients understand their options, manage emotional stress, and make informed decisions about fertility treatments or alternative paths to parenthood. Senior Fertility Coaches often collaborate with medical professionals, offering a holistic approach that addresses both physical and emotional aspects. Their expertise typically comes from extensive training in coaching, counseling, and reproductive health.

What are the key skills and qualifications needed to thrive as a Senior Fertility Coach, and why are they important?

To thrive as a Senior Fertility Coach, you need a solid background in reproductive health, fertility counseling, and often a relevant certification such as health coaching or counseling credentials. Familiarity with fertility tracking apps, telehealth platforms, and client management systems is typically required. Exceptional empathy, strong communication skills, and the ability to provide emotional support make someone stand out in this role. These skills ensure that clients receive accurate guidance, emotional reassurance, and personalized support throughout their fertility journey.

How does a Senior Fertility Coach typically collaborate with medical professionals and support staff?

As a Senior Fertility Coach, collaboration with medical professionals such as reproductive endocrinologists, nurses, and mental health specialists is a core part of the role. You will often serve as a liaison between clients and their healthcare teams, helping clients understand medical information, prepare for appointments, and navigate treatment options. Strong communication and teamwork skills are essential, as you'll coordinate care plans and share relevant insights to ensure holistic support for clients. This collaborative approach enhances client outcomes and fosters a supportive, multidisciplinary work environment.
More about Senior Fertility Coach jobs
What cities are hiring for Senior Fertility Coach jobs? Cities with the most Senior Fertility Coach job openings:
What are the most commonly searched types of Fertility Coach jobs? The most popular types of Fertility Coach jobs are:
What states have the most Senior Fertility Coach jobs? States with the most job openings for Senior Fertility Coach jobs include:
What job categories do people searching Senior Fertility Coach jobs look for? The top searched job categories for Senior Fertility Coach jobs are:
Senior Fertility Coach jobs near you
Call Center Operations Manager

Call Center Operations Manager

Pinnacle Fertility

Scottsdale, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Pinnacle Fertility rating

6.0

Company rating: 6.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

About Us
Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com.
About the Role
The Call Center Operations Manager is responsible for the day-to-day leadership and performance of Pinnacle Fertility's Patient Experience Center, ensuring prospective patients receive an exceptional first impression while maximizing appointment conversion. This role oversees inbound and outbound call center operations, develops and coaches a high-performing team, leverages Salesforce and AI-enabled technologies to improve efficiency and quality, and drives operational excellence through data, analytics, and continuous process improvement.
The ideal candidate is an experienced healthcare call center leader with strong Salesforce expertise, a sales-oriented mindset, and a passion for creating outstanding patient experiences while achieving measurable business results.
The Call Center Operations Manager is responsible for leading a geographically diverse team of both U.S.-based and offshore call center professionals, ensuring consistent service standards, quality, productivity, and patient experience across all locations.
Key Responsibilities
  • Manage the daily operations of the Patient Experience Center, ensuring timely, professional, and compassionate service.
  • Lead supervisors and call center representatives to achieve established service level, productivity, and quality goals.
  • Monitor staffing levels, schedules, call volumes, and workforce productivity to optimize performance.
  • Ensure consistent adherence to established workflows, scripting, and Standard Operating Procedures (SOPs).
  • Foster a consultative sales culture focused on converting prospective patient inquiries into scheduled consultations.
  • Monitor conversion metrics including speed-to-lead, appointment scheduling rates, contact rates, and pipeline performance.
  • Coach team members on objection handling, consultative communication, and effective closing techniques.
  • Partner with Marketing, Clinic Operations, and Revenue Cycle teams to improve lead management and patient acquisition.
  • Serve as the operational expert for Salesforce within the call center.
  • Ensure accurate documentation of patient interactions, lead management, follow-up activities, and reporting.
  • Monitor Salesforce dashboards and reporting to identify trends, improve workflow efficiency, and support operational decision-making.
  • Partner with CRM leadership to implement system enhancements and improve user adoption.
  • Leverage AI-enabled call quality monitoring tools to evaluate customer interactions and identify coaching opportunities.
  • Utilize speech analytics, sentiment analysis, and quality dashboards to improve performance and patient experience.
  • Develop and maintain quality assurance standards and conduct regular call reviews using both AI insights and manager observations.
  • Implement corrective action plans and ongoing coaching to improve quality scores and conversion performance.
  • Recruit, onboard, train, and develop high-performing call center staff.
  • Provide leadership, coaching, and performance management for both U.S.-based and offshore team members, fostering a unified culture, consistent performance expectations, and accountability across all locations.
  • Conduct regular one-on-one coaching sessions, performance evaluations, and career development discussions.
  • Create an engaged, accountable, and collaborative team culture focused on continuous improvement.
  • Recognize outstanding performance while addressing performance concerns promptly and effectively.
  • Monitor and analyze key performance indicators (KPIs), including:
    • Service Level
    • Average Speed of Answer
    • Abandonment Rate
    • Appointment Conversion Rate
    • Speed-to-Lead
    • First Contact Resolution
    • Quality Scores
    • Patient Satisfaction
    • Prepare regular operational reports and present performance updates to senior leadership.
    • Identify trends and implement action plans to improve operational effectiveness.
  • Identify opportunities to improve workflows, eliminate inefficiencies, and enhance the patient experience.
  • Collaborate with cross-functional teams to implement operational improvements and new technologies.
  • Ensure compliance with HIPAA, company policies, and applicable regulatory requirements.

Position Requirements
  • Education: Bachelor's degree in Business, Healthcare Administration, Communications, or a related field preferred.
  • Experience:
    • Minimum of 5 years of progressive call center leadership experience, preferably in healthcare, medical services, or other high-touch customer service environments.
    • Minimum of 2 years managing supervisors and/or large call center teams.
    • Demonstrated success improving appointment conversion rates and operational performance.
    • Experience managing inbound and outbound sales-focused contact centers preferred.
    • Experience working within Salesforce CRM required.
    • Experience leading geographically dispersed teams, including offshore call center resources, strongly preferred.
  • Skills:
    • Strong working knowledge of Salesforce CRM reporting, dashboards, workflows, and lead management.
    • Experience leveraging technology, automation, and AI tools to improve efficiency and call quality.
    • Strong understanding of contact center metrics and workforce management principles.
    • Proven coaching and leadership skills with the ability to develop high-performing teams.
    • Excellent verbal, written, and interpersonal communication skills.
    • Strong analytical and problem-solving abilities with experience using data to drive operational decisions.
    • Ability to prioritize multiple initiatives in a fast-paced environment.
    • Knowledge of HIPAA and patient privacy regulations preferred.

Compensation & Benefits
  • Annual Salary: Final offers based on experience, skills, and qualifications.
  • Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility
At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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