ZipRecruiter

Log In

1

Senior Director Customer Support Operations Jobs

DPDHL

Senior Director Operations

Westerville, OH · On-site

$185K - $235K/yr

You'll cultivate customer relationships, becoming an extension of their business and enabling DHL ... support their professional development at all levels You'll support your group and drive ...

Verint

Sr. Director, Technical Delivery

The Sr. Director is accountable for building a high-performing technical organization ... enhance customer understanding and reduce support demand. Operational Excellence, Resource ...

QuickTeam

Head of Customer Support

Lawrence, NY · On-site

Must be willing to work 9-5 EST About the Role We are seeking an experienced Head of Customer Support to build, lead, and continuously improve our customer support operations. This role is ...

QuickTeam

Head of Customer Support

Lawrence, NY · On-site +1

Must be willing to work 9-5 EST About the Role We are seeking an experienced Head of Customer Support to build, lead, and continuously improve our customer support operations. This role is ...

Anduril Industries

Head of Customer Support

Costa Mesa, CA

$18.25 - $23.25/hr

... installation, operation, repair and return. These service offerings also include providing ... Direct customer support activities across multiple business lines and product portfolios, including ...

Treace

Senior Director, Operations

Ponte Vedra, FL · On-site

We intend to exceed our customers' expectations through an innovation-driven, high-velocity ... Support budgeting, forecasting, and financial analysis processes with input on cash requirements ...

Coca-Cola

Director of Customer Operations

Atlanta, GA · On-site

... to support our customer value-creation strategy. Working closely with the sales team and our ... Previous experience in a face-to-face customer sales or operations role calling on senior level ...

HR&A Advisors

Senior Director of Operations

Manhattan, NY · On-site

$150K - $195K/yr

THE ROLE | HR&A is building a new operational infrastructure to support its transition to a four ... The Senior Director of Operations is the person who ensures that model works. This role will sit on ...

next page

Showing results 1-20

All JobsCustomer Support Operations JobsSenior Director Customer Support Operations Jobs

Senior Director Customer Support Operations information

See salary details

$41K

$130.9K

$203K

How much do senior director customer support operations jobs pay per year?

As of Jun 12, 2026, the average yearly pay for senior director customer support operations in the United States is $130,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,000.00 and $188,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Director Customer Support Operations, and why are they important?

To thrive as a Senior Director Customer Support Operations, you need deep expertise in customer service management, process optimization, and team leadership, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms (such as Salesforce or Zendesk), data analytics tools, and experience with quality assurance frameworks are highly valued. Strategic thinking, strong communication, and the ability to inspire and drive cross-functional teams are crucial soft skills for this role. These competencies are essential to deliver exceptional customer experiences, streamline support processes, and achieve organizational goals.

How does a Senior Director of Customer Support Operations typically drive process improvements across a large support organization?

A Senior Director of Customer Support Operations leverages data-driven insights and cross-functional collaboration to identify inefficiencies and implement scalable solutions. They often lead strategic initiatives such as deploying new support technologies, refining workflows, and standardizing best practices across teams. Regularly, they work closely with product, engineering, and quality assurance departments to ensure customer feedback directly informs product enhancements. This role also involves mentoring managers and fostering a culture of continuous improvement, ensuring the organization adapts proactively to customer needs and business objectives.

What does a director of customer operations do?

A senior director of customer support operations oversees the strategy, management, and improvement of customer service functions within an organization. They coordinate teams, implement processes, and utilize tools like CRM systems to ensure high customer satisfaction and efficient support delivery. This role often requires leadership skills, industry knowledge, and experience in customer service management.

How much does a senior director of operations make in the US?

A senior director of customer support operations in the US typically earns between $130,000 and $200,000 annually, depending on the industry, company size, and experience. Compensation may also include bonuses, stock options, and other benefits. This role often requires extensive leadership skills and experience managing large support teams.

What is the difference between Senior Director Customer Support Operations vs Customer Service Manager?

AspectSenior Director Customer Support OperationsCustomer Service Manager
CredentialsTypically requires 10+ years in customer support, leadership experience, and advanced degreesUsually requires 3-5 years in customer service, with supervisory experience
Work EnvironmentStrategic leadership, cross-departmental coordination, high-level decision makingTeam supervision, daily customer interactions, process management
Employer & Industry UsageUsed in large corporations across tech, finance, and retail sectorsCommon in mid-sized to large companies across various industries

The Senior Director Customer Support Operations focuses on strategic oversight and long-term planning for customer support, while the Customer Service Manager handles daily team management and direct customer interactions. Both roles are vital but differ in scope and seniority.

What is the highest paying job in customer service?

The highest paying roles in customer service are typically senior executive positions such as Vice President of Customer Support or Customer Support Director, which can earn six-figure salaries. These roles often require extensive experience, leadership skills, and knowledge of customer support operations, including familiarity with CRM tools and strategic planning.

What does a Senior Director of Customer Support Operations do?

A Senior Director of Customer Support Operations oversees the strategic direction and overall performance of a company's customer support department. They are responsible for developing processes, setting goals, and ensuring high-quality support experiences for customers. This role involves managing teams, analyzing metrics, implementing new technologies, and collaborating with other departments to improve customer satisfaction and operational efficiency. Senior Directors also play a key role in budgeting, hiring, and training within the support organization.

What is the 10/5/3 rule in customer service?

The 10/5/3 rule in customer support emphasizes responding to customer inquiries within 10 minutes, resolving issues within 5 hours, and following up within 3 days to ensure satisfaction. For senior customer support operations, adhering to these timeframes helps maintain high service quality and customer trust.
What states have the most Senior Director Customer Support Operations jobs? States with the most job openings for Senior Director Customer Support Operations jobs include:

Senior Director Operations

DPDHL

Westerville, OH • On-site

$185K - $235K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

Senior Director Operations


The Senior Director of Operations has a national salary range of $185,000 - $235,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan, 401K and a generous PTO policy.


Do you get energized by leading and motivating multiple managers and operations?Are you highly organized with the ability to prioritize a long list of equally important responsibilities?Do you consider yourself to be self-sufficient with a level of expertise to hold all resources and areas of the business honest and accountable?

It takes a special kind of person to do those type of things successfully.If you are that kind of person, DHL Supply Chain has the opportunity for you.


Job Description

We're looking for a Senior Operations Director to lead multiple distribution centers - each with individual customers who have their own sets of requirements.You'll cultivate customer relationships, becoming an extension of their business and enabling DHL Supply Chain to play an required role in their success.You'll be held to very high standards - because our company has set a very high standard in our industry.


DHL Supply Chain is a world-class company, and we hire only world-class people. People who aren't afraid to work hard - in fact, people who want to work hard.

Our ideal Senior Operations Director has a full understanding of the importance of customer relationships - including the crucial role of the General Manager, Operations Managers and front-line Supervisors in growing those relationships.This position is a critical link between each distribution center and senior leadership and is held accountable for the success and growth of the group.


You'll drive a culture of performance and results through your teams

You'll assemble and direct strong teams at each distribution center in your group

You'll manage multiple teams and support their professional development at all levels

You'll support your group and drive performance by developing a strong network throughout DHL Supply Chain's functional departments

You'll be a key member of the management team of the largest global supply chain company

You'll have access to a myriad of development and educational programs to help your leaders grow

You'll work with your manager on developing your growth and career direction

You'll have entrepreneurial-like freedom to structure your business unit

You'll get results

You'll love it


Required Education and Experience

Bachelor's degree or equivalent experience, required

3-5 years logistics industry experience, required

9-10 years of management experience, required

Experience in customer contract management preferred

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.

Employment Type: FULL_TIME

Apply